Hoffman Ford Lincoln

The way it should be I received an e-mail from Hoffman Ford and replied with an e-mail. I promptly received a phone call and scheduled the service. After dropping o I received an e-mail from Hoffman Ford and replied with an e-mail. I promptly received a phone call and scheduled the service. After dropping off the car, I received a phone call explaining what needed to be done and what my options were. I was impressed. It is not too often repairs are presented as options and with options. Over the almost 9 years I have been having my car serviced at Hoffman Ford where it was purchased, I have not had the best experiences; for example, no one calling to tell me the work was done, the car not being washed after service, presented tire options that another service person said did not fit my car, and being forgotten that I needed a shuttle ride back. I stopped bringing my car in for service. I decided to respond to the e-mail because I needed work done and it was close to my work. This was a professional experience from start to finish, which is the way it should be. If it continues in this manner, I will consider Hoffman Ford for my next Ford purchase, and change the rating to excellent. Thanks to all. More

Service Pleasant, Thorough and Expeditious For years I have purchased my cars at Hoffman and had them serviced there. Why? Their employees live up to their philosophy: Driven by trust. And they For years I have purchased my cars at Hoffman and had them serviced there. Why? Their employees live up to their philosophy: Driven by trust. And they extend the same kind of care I would take myself. This visit I was helped by Jason Peltz, Assistant Service Manager who oversaw the whole process and made the determinations required. (Mitch worked on the vehicle: He was knowledgeable and informative.) Marco Ortiz, Sales, must have heard I was in for service, so he stopped by to say "Hello" and to make sure all was well. I would recommend them highly. Happy and satisfied customer, Diane Dawson-Brown More

Excellent, Consisently I have found the service at Hoffman Ford Lincoln to be excellent on a consistent basis. Work is always done right the first time, no effort to upsell I have found the service at Hoffman Ford Lincoln to be excellent on a consistent basis. Work is always done right the first time, no effort to upsell and car ready as scheduled. Most recently dealt with Kristen, she is courteous and professional. My Lincoln MKZ hybrid has been problem free with regularly scheduled maintenance at Hoffman and will definitely saty with them post warranty.. Highly recomended. More

Great experience! Had a terrific experience recently at Hoffman Ford. Brought my car in for trade, they gave me a fair price and I purchased a Certified Used Vehicle a Had a terrific experience recently at Hoffman Ford. Brought my car in for trade, they gave me a fair price and I purchased a Certified Used Vehicle at a very good price. I was able to do the entire transaction in a single visit. Bryce Piper, the General Sales Manager, and Richie Gonzales the Salesperson were both very friendly and helpful. They were totally focused on making sure I had a positive customer experience. There was a slight service glitch after the sale, and everything was taken care of without any issues. This is the best car purchasing experience I have ever had - Hoffman and these individuals are highly reccommended! More

Simple, stress-free vehicle lease I worked with Mike Warner at Hoffman Lincoln on an end-of-lease process. I've always preferred cars over SUVs as my personal vehicle, but I absolutel I worked with Mike Warner at Hoffman Lincoln on an end-of-lease process. I've always preferred cars over SUVs as my personal vehicle, but I absolutely enjoyed my Lincoln MKX to the point that I decided to lease another or purchase the one I was leasing. Mike made it easy since he presented me with all of the Lincoln incentives that were available. I've never drove the same vehicle twice and I was considering a BMW X5. They are very nice, but so isn't the MKX; and at a great deal lower in cost. I drive many rental cars, BMWs, Mercedes, Chryslers,... but I always miss my MKX the most. Thanks Mike for making this process easy and stress-free. Gary J. Daniewicz More

Great service Hoffman Ford for all your auto needs I can't be more pleased the service was great.My service consultant Kristin Skiba did a fantastic job taking care of all my needs.She's very smart and I can't be more pleased the service was great.My service consultant Kristin Skiba did a fantastic job taking care of all my needs.She's very smart and very well focused!! I can see Kristin rising to the top in her profession.It's people like Kristin that keeps me coming back to Hoffman Ford. More

Always good experience The 20K service on our Escape was done quickly and they even vacuumed the car! It was easy to make an appointment on line at a convenient time. The 20K service on our Escape was done quickly and they even vacuumed the car! It was easy to make an appointment on line at a convenient time. More

Organized and thoughtful I have been to many different Ford dealerships lately for service on my 2014 Ford Fiesta in different states. Hoffman dealership was very professiona I have been to many different Ford dealerships lately for service on my 2014 Ford Fiesta in different states. Hoffman dealership was very professional and treated me with utmost respect and concern. I especially liked the paperwork that was given to me after the repair. It was very informative and accurate but easy to understand. I hope to not have to take this car in again but if I did I would prefer to deal with Chris any day. More

Fast and Friendly I changed my service dealership to Hoffman Ford from the dealer I bought my Fusion from because of my dissatisfaction with my original Ford dealer. Ho I changed my service dealership to Hoffman Ford from the dealer I bought my Fusion from because of my dissatisfaction with my original Ford dealer. Hoffman Ford is a 180 degree change, I'm totally satisfied in all aspects of their service. Kristin was a pleasure to work with, the service was done promptly and priced fairly. More

Excellent Service Customer Rep - Jason and mechanic Bob provided outstanding assistance. they both demonstrated a genuine interest is first understanding my problem an Customer Rep - Jason and mechanic Bob provided outstanding assistance. they both demonstrated a genuine interest is first understanding my problem and resolving my truck problem. More