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Hoffman Ford Lincoln

East Hartford, CT

4.3
608 Reviews

600 Connecticut Blvd

East Hartford, CT

06108

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Showing 608 reviews

June 23, 2015

First Time This was my first time in the Dealer, and I felt very confident that I was in good hands. Thanks Chris I will be back More

by KSMDENVER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Sawyer
Jun 23, 2015 -

Hoffman Ford Lincoln responded

Hello KSMDENVER, Thank you for choosing Hoffman Ford Lincoln for your vehicles service needs. We appreciate your feedback about working with our advisor Chris. Our staff is dedicated to providing an exceptional experience every time. We look forward to seeing you again at your next scheduled maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

June 22, 2015

Very pleased, Great service manager I had an issue with the paint on my 2013 Ford explorer. Between the service dept and body shop no one seemed to know how to help me. I than called for More

by CMPASSERA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 23, 2015 -

Hoffman Ford Lincoln responded

Hi CMPASSERA, Thank you for trusting Hoffman Ford with your Explorers paint needs. Our service manager, Joe Fazzina, is always willing to go above and beyond to ensure you receive exceptional customer service. Your satisfaction is important and we are pleased Joe was able to address your paint issue. We appreciate you and look forward to seeing you again soon. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

June 19, 2015

First visit The service advisor was very professional and helpful. She kept me informed of the progress during my service visit. This was my first visit to Hoff More

by LOCONNOR246
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 22, 2015 -

Hoffman Ford Lincoln responded

Hi LOCONNOR246, Thank you for choosing Hoffman Ford Lincoln for your vehicles service. Kristin is always happy to ensure your vehicle is running safely and efficiently to get you back on the road quickly. We appreciate you and look forward to seeing you again soon. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

June 19, 2015

First Service on 2014 Ford Fusion The service experience could not have gone any smoother. The service representative was extremely helpful and took his time to answer any question I More

by MPACE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 22, 2015 -

Hoffman Ford Lincoln responded

Hi MPACE, Thank you for trusting Hoffman Ford Lincoln for your service needs. Our Ford team is always happy to help address any concerns you have with your vehicle and get you back on road as soon as possible as well as delivering a nicely washed car. We appreciate your feedback and look forward to seeing you at your next scheduled maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

June 19, 2015

Accommodating, knowledgable staff who took care of us! My husband and I went in knowing exactly which car we wanted - we actually didn't have a great experience at the same dealership a couple months prior More

by junebomb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fran Marinaro , David Dickinson
Jun 22, 2015 -

Hoffman Ford Lincoln responded

Hello junebomb. Thank you for choosing Hoffman Ford Lincoln. We appreciate your feedback on Ed, David and Fran. They are a great team that is dedicated to providing an exceptional experience at every visit. We are pleased you gave our dealership a second chance to show you great customer service. We trust you are loving your new Explorer Sport. We look forward to servicing your vehicle for you to keep it running beautifully. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

June 18, 2015

Excellent service Prompt, efficient service. Loaner car was clean and ready upon my arrival. Description provided of services rendered and projected services plus cos More

by ONLJOANNE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 19, 2015 -

Hoffman Ford Lincoln responded

Hi ONLJOANNE, Thanks for choosing Hoffman Ford for your service needs. We are thrilled to hear you experienced excellent service during your visit. We are dedicated to ensuring your vehicle is running safely and efficiently while providing a nicely washed car. We appreciate you and look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

June 16, 2015

Greatest Buying Experience EVER!!! We just received our 2009 Ford Escape Hybrid and we are so excited! Mike Warner was so easy to work with! We got exactly what we were looking for at More

by Allan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Warner
Jun 16, 2015 -

Hoffman Ford Lincoln responded

Hello Allan, Thank you for choosing Hoffman Ford for the purchase of your new Ford Escape Hybrid. We are thrilled to hear you had the greatest buying experience ever with our sales consultant Mike Warner. Our staff is always happy to go above and beyond to ensure you have an exceptional experience. We trust you are enjoying your new vehicle! Let us know any time you have questions or service needs. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

June 16, 2015

Pleasant and Convenient I have been very pleased with the service at Hoffman Ford Lincoln. Staff is knowledgeable and pleasant. I'm always treated well and kept informed of w More

by LUISCABAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 16, 2015 -

Hoffman Ford Lincoln responded

Hi LUISCABAN, Thank you for choosing Hoffman Ford Lincoln for your service needs. We are dedicated to ensuring you have an exceptional experience every time you visit us. We appreciate you and look forward to seeing you again soon. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

June 15, 2015

Good satisfactory service Good service Good shuttle service Good communication Good suggestion for services and products Good 35 point free inspection Kept vehicle clean More

by SOLANKIKISHOR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 16, 2015 -

Hoffman Ford Lincoln responded

Hi SOLANKIKISHOR, Thank you so much for choosing Hoffman Ford Lincoln to get you back on the road quickly and safely. We value your opinion and are pleased you had a good experience all around. We appreciate you and look forward to seeing you soon. Sincerely, Sara Scribner, Reputation Management Specialist. Hoffman Auto Group. Driven by Trust.

June 15, 2015

Nice visit I found the shop, offices, and longue neat and clean. I thought that the idea of having a monitor in the longue was good too. It's a comfortable atm More

by CLUBED
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Gonzales, Fran Marinaro
Jun 16, 2015 -

Hoffman Ford Lincoln responded

Hi CLUBED, Thanks for your feedback and trust in Hoffman Ford Lincoln to keep your vehicle in excellent condition. We look forward to seeing you again next time. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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