Hoffman Ford Lincoln

Excellent and Caring Service Richard Gonzalez and the Hoffman staff always made me feel as though they were working their hardest to meet my needs. I couldn't be happier with the Richard Gonzalez and the Hoffman staff always made me feel as though they were working their hardest to meet my needs. I couldn't be happier with the outcome. THANK YOU! More

Top notch My first time at the service department. Work done was completed as estimated and timely, even got a car wash. Would recommend this service departme My first time at the service department. Work done was completed as estimated and timely, even got a car wash. Would recommend this service department to anyone. More

Excellent car maintenance Because I had some problems in the SUV and now it runs great. The brakes are super great and the steering wheel is not shaky no more . Because I had some problems in the SUV and now it runs great. The brakes are super great and the steering wheel is not shaky no more . More

customer service was excellent Sales person was Adam Foley and he was excellent explained everything about the vehicle and answered all my questions and concerns. The staff is very Sales person was Adam Foley and he was excellent explained everything about the vehicle and answered all my questions and concerns. The staff is very caring More

Service with a big smile The constant smile of the service representative made the visit very pleasant. She also had an appropriate sense of humor that was not overbearing. He The constant smile of the service representative made the visit very pleasant. She also had an appropriate sense of humor that was not overbearing. Her communication skills and ability to understand the customer was also very good. More

Noise issue unresolved. I took my car in for a service and pointed out a noise issue earlier in the year. The guys at ford were unable to hear it. This last time I brought I took my car in for a service and pointed out a noise issue earlier in the year. The guys at ford were unable to hear it. This last time I brought it in and put the rear seats down and windows up and asked them to drive at 30mph and this time they heard the noise. They diagnosed differential bearings and ordered parts. They kept for three days in total, over the weekend. They called and loaned me a Lincoln MKC which was outstanding and has me thinking about a trade in when I can afford it. Picked up the car Monday afternoon. Kristen relayed that the technician thought it was due to an aftermarket pan hard rod but said the issue is resolved. I drove the car home and the noise is still there, in fact it's more evident than before. It also cannot be a fixed part like a pan hard rod as the noise escalated at the same rate as the increased speed of the driveshaft spinning. It has to be a u joint or something in the driveshaft. I have been traveling for work this week and have not had a chance to reschedule. I am time poor and trying to remedy this has already taken two separate visits. I will try and make time in the coming week to make a third attempt to get this resolved. All in all the professionalism of Kristin and the people I dealt with was great - just frustrated that my car with 19K miles has driveshaft noise that is taking this much time and effort to get resolved. More

Great Service I came in for my first service and everyone was extremely friendly and accommodating. The waiting area was also very comfortable. Thank you for a grea I came in for my first service and everyone was extremely friendly and accommodating. The waiting area was also very comfortable. Thank you for a great experience. More

customer service OK Brought car in for (3) separate repairs now, all considered manufacturer warranty repairs. 2 repairs required parts and both times it took almost (2) Brought car in for (3) separate repairs now, all considered manufacturer warranty repairs. 2 repairs required parts and both times it took almost (2) weeks to get the required parts from Ford. Not sure why it takes so long to get parts and/or why parts can be expedited from Ford? For one repair, they kept the car and provided me with a rental (not a Ford loaner, but a crappy, far less quality non-Ford rental). Not once have I ever been offered a Ford loaner vehicle, but always have to wait for their shuttle to bring me back and forth to work. Appreciated, but never felt like this dealer (or Ford Motor Corp. for that matter) have ever attempted to go above and beyond for me for warranty issues that I shouldn't have to deal with to begin with. Although I like my car, I'm not sure I would do this again based on experiences to date. I hear (and read) great reviews from other car manufacturers and dealers that make me think I should look elsewhere next time....NOTE: this review is not specific to/for any individual Service Manager - I respect the jobs they do. My 'average' rating are with Ford and Hoffman in general. More

Painless Adam Foley, my sales person, was a pleasure to deal with. He worked hard to provide the vehicle that I needed at a fair price. The finance department Adam Foley, my sales person, was a pleasure to deal with. He worked hard to provide the vehicle that I needed at a fair price. The finance department experience was painless and my monthly payments ended up below the initial estimate because of their diligence. I was in and out quickly and am very happy with the car. More

Excellent service from beginning to the end From the time I entered the garage, the service technicians handle my service appointment with a smile and courteous service. At the end of my servic From the time I entered the garage, the service technicians handle my service appointment with a smile and courteous service. At the end of my service the service person explain in detail my service and the charges. More