Hoffman Ford Lincoln

After coming to this dealership for a few years and usually being satisfied with the experience, I was recently disappointed by the outcome of my last service appointment. One of the issues my car h usually being satisfied with the experience, I was recently disappointed by the outcome of my last service appointment. One of the issues my car had required the replacement of a valve cover gasket. When I was originally informed of the estimated repair cost, it came out to around $809. A bit pricey but its a dealership service center and I've been thus satisfied with their work. However, when I got the call to come pick up my vehicle, I was told that a fuel injector had broken during the repair, and that they needed to replace it. In the past, whenever it looked like there would be an additional or unplanned addition to my service, I've always been notified and asked to provide authorization to preform the extra repair. I received no such call, email, or any other communication about this unexpected issue. The lack of communication lead me to believe that the breaking of the injector was an accident, which would make sense as to why I did not receive an authorization request call. I was told that I would receive a discount that would lower the final cost to be nearly back to what it was pre-injector replacement. However when I arrived at the service center, the discount had not been applied to my final bill. When I refused to sign the first invoice, citing the incorrect amount, they added the discount which was only $75 (the cost on the new injector without the extra labor cost was $218). I stated that the new invoice was still higher than I was told, and that I shouldn't be expected to cover the cost of an accidental break. The service advisor then told me it was not an accident, but a part of the procedure for replacing the gasket valve cover when there is carbon building present. I do not believe this to be the case after consulting a mechanic family member as well as a quick google search showing how to remove carbon build up from fuel injectors. I also believe that if it truly was a part of the procedure, it would have been included in the estimate and/or I would have been notified before coming to pick up my vehicle and suddenly being presented with a wildly different price. I attempted to contact the service manager privately about this issue, but it looks like there's been some staffing changes and the new service manager does not have any contact information at this point. I am hoping someone can get in contact with me to resolve this issue, as it is so far the only unpleasant experience I have had at Hoffman Ford. More

First purchase I've made with this dealership. There have been no problems. Everyone has bent over backwards to accommodate me. This dealership deserves its five star rating. There have been no problems. Everyone has bent over backwards to accommodate me. This dealership deserves its five star rating. More

Tremendously fantastic and simple buying experience. Worked with the Sales team via email to start with and got all the prep work done. When I arrived for the vehicle purchase, I was met by the Brand S Worked with the Sales team via email to start with and got all the prep work done. When I arrived for the vehicle purchase, I was met by the Brand Specialist (James Chaney) who took care of everything in less than an hour, now that's the fastest purchase I've ever made. James knew the vehicle inside and out and even hooked me up with the Ford Pass application. Great job by everyone! More

This was the best experience ever buying a car. Friendly, helpful, no pressure. They bent over backwards to accommodate us. They answered every question. The follow-up on tracking the vehicle f Friendly, helpful, no pressure. They bent over backwards to accommodate us. They answered every question. The follow-up on tracking the vehicle from the factory, and on every phone call was at a level we've never experienced from a dealership. Great people to work with! Five stars for Elmer and James. More

What a great experience buying with Hoffman! They kept a constant open line of communication from the day my car was ordered to the day it arrived. A+++ constant open line of communication from the day my car was ordered to the day it arrived. A+++ More