Hoffman Ford Lincoln

I never plan on doing business with this place again I've been bringing my Ford Explorer here for 5+ years and I never plan on coming back here again. It took over 9 hours to have my oil changed. When I've been bringing my Ford Explorer here for 5+ years and I never plan on coming back here again. It took over 9 hours to have my oil changed. When I dropped my car off at 7:25am, I was met by a rude employee who yelled at me about where I parked my car and then ripped my keys out of my hand. I then talked to the service agent and told him when I needed my car by (4:30pm) that day. He said no problem as I was scheduled for 1:00pm. I called Jason at 3:45pm after not receiving a call and couldn't get a hold of him. So I had my girlfriend drive me there. Low and behold at 4:30pm, my car still hasn't been worked at and I had an important event to attend, so I missed that event... Took until 4:50pm to get my car back. Jason was rude and didn't care when he handed me the keys back. He then tried up-selling me on repairs on my car. If he knew how to do his job, he would have looked at my history at Hoffman and would have known I had my spark-plugs replaced 2 years ago on this exact Explorer, but he felt I should have them replaced again....right. He then asked if I wanted a car wash and I repeated for the third time that I have to go. He then said in an angry tone "I was just asking!!!" and then he ran off. I paid my bill and jumped on 84. I noticed my hood shaking while driving, so I was forced to pulled over after the hood almost flew up while driving on 84 (during rush hour on a Friday afternoon). No one thought it would be important to close and lock the hood of my car, so I had to close it myself in the breakdown lane on 84. Inept, rude and overall awful service and experience. From now on, I'll take my business to MONCAO ford where they have always treated me like a human. David More

Oil Change I made an appointment and dropped my truck off for an oil change. I had a pleasant experience with each person I meet.... as I drive into the garage, I made an appointment and dropped my truck off for an oil change. I had a pleasant experience with each person I meet.... as I drive into the garage, I'm welcomed with a smile, I hand over my keys and meet with a service manager (Thanks Kristen!). Everyone is very friendly and helpful. I even enjoy my car ride back to work with (used to be Andy) and now Juan. They are gentlemen! However, upon picking up my car.... I noticed a few things.... When I dropped it off, I asked that the car be washed. I left the car at the shop from 9:00am and aksed that I pick the car up by 4:00.... I was picked up and brought back to the dealership at 4:00. I had to wait an additional 15 minutes for my car to be washed..... I wished it had ben done earlier.... I was patient and happy to get a clean car back.... the keys were handed back to me and the paper floor mat was removed from the drivers side. As I drove away, I noticed the the drivers floor mat was the ONLY floor mat that was vacummed. NOTHNG else inside my car was vacuumed or wiped down. I guess I should be grateful for the outside wash and the 1 floor mat being cleaned, but it seems to be lazy service (and 7 hours wasn't enough time for an oil change and car wash, I still had to wait 15 minutes). Then, I get home and notice one of the caps on my tires was missing. I'm aware that all tires are checked for pressure (part of standard oil changes), but this happens EVERY time I get an oil change.... I always come home, missing a cap. Can it be mailed to me, or do I need to stop at the shop and pick it up? So, Everyone's personality and smiles are great, but I see room for improvement. More

Excellent customer service The people at hoffman provide prompt, timely, and professional service to their customers. I was thoroughly pleased with the efficiency and profession The people at hoffman provide prompt, timely, and professional service to their customers. I was thoroughly pleased with the efficiency and professionalism that they used during my time there. More

Very professional service I have rated Hoffman Ford service five star because of the professional manner in which I was treated, and the excellent quality of the work they did. I have rated Hoffman Ford service five star because of the professional manner in which I was treated, and the excellent quality of the work they did. I am the owner of a 2012 Ford Taurus who was on the run from a very bad experience at another service center. At Hoffman, I felt like I was welcomed rather than being treated like an annoyance. They did high quality work at a fair price. I will be back. More

Very great service and they took me right away . ,Good experience , friendly atmosphere, good service. Clean waiting area, even gave me a car wash. I was taken on time and service and wait time was ,Good experience , friendly atmosphere, good service. Clean waiting area, even gave me a car wash. I was taken on time and service and wait time was short. More

Valued service and honest When dealing with the service area of Hoffman I have always found them to be honest in what the price will be and what has to be fixed/maintained on m When dealing with the service area of Hoffman I have always found them to be honest in what the price will be and what has to be fixed/maintained on my car. Thank you for taking the time to let me ask questions and get feedback that was easily understood. More

Honest, excellent service! I had been to another service center regarding my vehicle, a 2007 Saab 93 and did not receive correct advice about some possible repairs. Jay Peltz, s I had been to another service center regarding my vehicle, a 2007 Saab 93 and did not receive correct advice about some possible repairs. Jay Peltz, service manager at Hoffman, was completely on point and upfront about what was and was not wrong with my vehicle. In the end, he saved my hundreds of dollars and my vehicle is running perfectly!!! Thanks again! Dave Carlucci More

Why I consider the work excellent Everyone was very polite. The service was excellent. What was completed was explained to me in basic terminology. I felt confident that what was doe w Everyone was very polite. The service was excellent. What was completed was explained to me in basic terminology. I felt confident that what was doe was done well. More

An enjoyable experience Friendly, knowledgeable and helpful people who provided me with a great car at a fair price. This purchase was the 29th new vehicle I have purchased Friendly, knowledgeable and helpful people who provided me with a great car at a fair price. This purchase was the 29th new vehicle I have purchased so far and the entire experience was among the best I have had so far. Would certainly return. More

Excellent Service Kristin the Service Advisor was very friendly and knowledgeable. This work was for a recall and Kristin was aware the situation. She also explained th Kristin the Service Advisor was very friendly and knowledgeable. This work was for a recall and Kristin was aware the situation. She also explained that the parts needed to be ordered and scheduled another appointment and made arrangements for a local shuttle to my home. More