Hoffman Ford Lincoln

No regards for older vehecles Received a call from customer service manager Chris telling he had bad news. He said to me that my truck 99 ford f150 was not worth servicing. I origi Received a call from customer service manager Chris telling he had bad news. He said to me that my truck 99 ford f150 was not worth servicing. I originally came for an oil change and new radiator. Chris said the radiator mounts were rotted out and there was no way to repair it. I came to the Ford dealer as usual to get an oil change and new radiator. I was told to part ways with the truck and get a newer model. I have friends who have way older fords than I do and still drive the trucks. If Ford does not provide a certain service such as welding fabrication, a customer should not be told to get another truck and junk their old one especially when you have a good motor and tranny. I think the customer should be guided or directed to another company that can provide the service needed. I feel and was told by a welding shop that what I was told was totally wrong and unprofessional also I felt disregarded and disrespected despite of my loyal repeat visits to the ford dealer. Because of this incident I will never return to the Ford dealership with this truck. More

Satisfied I have not been disappointed with purchasing or servicing of my vehicle from this center. Everyone is friendly and on point. I hand out Matt's cards I have not been disappointed with purchasing or servicing of my vehicle from this center. Everyone is friendly and on point. I hand out Matt's cards all the time. More

Thanks for the great costumer service Jason Peltz Great, friendly customer service. I was taken care of in an expedient manner and the service on my vehicle seemed to have been very well done. Jason P Great, friendly customer service. I was taken care of in an expedient manner and the service on my vehicle seemed to have been very well done. Jason Peltz went out of his way to make sure my vehicle was taken care of even while facing a low manning situation. More

Chris Sawyer is the man! My latest oil change service was hands down the best I've received at Hoffman Ford. Chris Sawyer was excellent. He addressed my questions and didn't t My latest oil change service was hands down the best I've received at Hoffman Ford. Chris Sawyer was excellent. He addressed my questions and didn't try to sell me anything. My car was washed and vacuumed for the first time and the tires were even armor-al'd. More

Great experience! Jason Grant gave us a great deal on a used Hyundai and he was extremely friendly, patient and knowledgable. He wasn't at all pushy and annoying. All a Jason Grant gave us a great deal on a used Hyundai and he was extremely friendly, patient and knowledgable. He wasn't at all pushy and annoying. All around, a great salesman. We definitely recommend Jason if anyone is searching for a new or used car! More

Excellent experience buying a new car Terrific experience buying a new car from Hoffman Ford! The sales rep listened to what I was looking for and customized a vehicle to my needs. The b Terrific experience buying a new car from Hoffman Ford! The sales rep listened to what I was looking for and customized a vehicle to my needs. The business manager was accommodating to my financial constraints and worked with me to find a package that made sense. I never felt pushed into any decisions and walked away with a great car at a fantastic value. I highly recommend Hoffman Ford! More

Great experience Kristin was my service rep. She was very helpful to find a time that worked with my schedule and ensured my concerns were met. They provide ride if yo Kristin was my service rep. She was very helpful to find a time that worked with my schedule and ensured my concerns were met. They provide ride if you need it while they fix your vehicle. Everything was fixed to the manufacture standard. There is no regret so there is no reason for not going back!!! More

Excellent and Fast service Everything was elaborated in great detail. I felt taken care of from start to finish. All the employees made me feel welcomed and comfortable. I would Everything was elaborated in great detail. I felt taken care of from start to finish. All the employees made me feel welcomed and comfortable. I would definitely reccommend Hoffman Auto Ford/Lincoln. More

Oil Change I made an appointment and dropped my truck off for an oil change. I had a pleasant experience with each person I meet.... as I drive into the garage, I made an appointment and dropped my truck off for an oil change. I had a pleasant experience with each person I meet.... as I drive into the garage, I'm welcomed with a smile, I hand over my keys and meet with a service manager (Thanks Kristen!). Everyone is very friendly and helpful. I even enjoy my car ride back to work with (used to be Andy) and now Juan. They are gentlemen! However, upon picking up my car.... I noticed a few things.... When I dropped it off, I asked that the car be washed. I left the car at the shop from 9:00am and aksed that I pick the car up by 4:00.... I was picked up and brought back to the dealership at 4:00. I had to wait an additional 15 minutes for my car to be washed..... I wished it had ben done earlier.... I was patient and happy to get a clean car back.... the keys were handed back to me and the paper floor mat was removed from the drivers side. As I drove away, I noticed the the drivers floor mat was the ONLY floor mat that was vacummed. NOTHNG else inside my car was vacuumed or wiped down. I guess I should be grateful for the outside wash and the 1 floor mat being cleaned, but it seems to be lazy service (and 7 hours wasn't enough time for an oil change and car wash, I still had to wait 15 minutes). Then, I get home and notice one of the caps on my tires was missing. I'm aware that all tires are checked for pressure (part of standard oil changes), but this happens EVERY time I get an oil change.... I always come home, missing a cap. Can it be mailed to me, or do I need to stop at the shop and pick it up? So, Everyone's personality and smiles are great, but I see room for improvement. More

I never plan on doing business with this place again I've been bringing my Ford Explorer here for 5+ years and I never plan on coming back here again. It took over 9 hours to have my oil changed. When I've been bringing my Ford Explorer here for 5+ years and I never plan on coming back here again. It took over 9 hours to have my oil changed. When I dropped my car off at 7:25am, I was met by a rude employee who yelled at me about where I parked my car and then ripped my keys out of my hand. I then talked to the service agent and told him when I needed my car by (4:30pm) that day. He said no problem as I was scheduled for 1:00pm. I called Jason at 3:45pm after not receiving a call and couldn't get a hold of him. So I had my girlfriend drive me there. Low and behold at 4:30pm, my car still hasn't been worked at and I had an important event to attend, so I missed that event... Took until 4:50pm to get my car back. Jason was rude and didn't care when he handed me the keys back. He then tried up-selling me on repairs on my car. If he knew how to do his job, he would have looked at my history at Hoffman and would have known I had my spark-plugs replaced 2 years ago on this exact Explorer, but he felt I should have them replaced again....right. He then asked if I wanted a car wash and I repeated for the third time that I have to go. He then said in an angry tone "I was just asking!!!" and then he ran off. I paid my bill and jumped on 84. I noticed my hood shaking while driving, so I was forced to pulled over after the hood almost flew up while driving on 84 (during rush hour on a Friday afternoon). No one thought it would be important to close and lock the hood of my car, so I had to close it myself in the breakdown lane on 84. Inept, rude and overall awful service and experience. From now on, I'll take my business to MONCAO ford where they have always treated me like a human. David More