Hoffman Ford Lincoln

The happy new owner of a 2009 Ford Edge. The atmosphere was nice, the staff was friendly, and the sales consultant that I worked with was great! His name is Matt Riemer. I rated the experienc The atmosphere was nice, the staff was friendly, and the sales consultant that I worked with was great! His name is Matt Riemer. I rated the experience as a 4 because there were a few bugs in the process. I purchased my vehicle about 2 weeks ago and in that time, the battery on the car died and I'm still driving with a dealer plate because there is some issue with the title of the car. Also, when I was stranded after the battery died, I called the number for Hoffman 24 hour towing because it was on the paperwork and when the dispatcher transferred me to a driver, he was very rude. Some of the fees are quite a bit higher as compared to others dealerships. However, in all this I want to make it very clear that the sales consultant, Matt, has helped me every time. As soon as he becomes aware of an issue, he gets right to work resolving it. I feel that type of accountability makes him a strong asset to the Hoffman team. More

Excellant Assistance Selecting Vehicle Freddy Calderon patiently assisted my wife and I select a Ford Explorer to purchase. Mr. Calderon was pleasant and helpful, he was easy to work with Freddy Calderon patiently assisted my wife and I select a Ford Explorer to purchase. Mr. Calderon was pleasant and helpful, he was easy to work with and did not make us uncomfortable or rush our decision. More

Great Experience Matt was attentive, but not aggressive. Easy to work with and gave me a great deal. No xx, no pressure. The service department is great there too. Too Matt was attentive, but not aggressive. Easy to work with and gave me a great deal. No xx, no pressure. The service department is great there too. Took my old fusion there for 3 years, and would never go anywhere else. More

Careful attention and good work My car is in only for minor service (oil change, tire rotation). That said, I got quick responses when I made the appointment on line, good follow u My car is in only for minor service (oil change, tire rotation). That said, I got quick responses when I made the appointment on line, good follow up when I left the care overnight for the following morning, and timely service. Couldn't ask for more. More

Internet sales the Spam way I submitted a quote request for a specifically-equipped vehicle via Hoffman Ford's website, because I couldn't locate a good e-mail address for a dire I submitted a quote request for a specifically-equipped vehicle via Hoffman Ford's website, because I couldn't locate a good e-mail address for a direct contact. Frank wrote back with a partially-completed form letter ("You will love the sporty feel, ride and drive that you experience in a Ford versus your ADD CURRENT VEHICLE MAKE.") that provided the MSRP but not a competitive quote. It did contain eighteen lines of overblown promotion of Ford and the dealership to go along with the two lines of useful content. I promptly wrote back to ask for a personal response with a competitive quote. I never got a reply to that. A day later, though, I did get a message from Frank asking if I had read his original e-mail. I guess he never saw the reply. By that time, we had agreed to purchase from another dealer that gave us an incredible quote via e-mail. I thanked Frank, and asked to be removed from his follow-up list. I even followed the spammy "If you wish to be removed from further emails, please reply with "unsubscribe" in the subject line" instruction at the bottom of his email. The next day, I get an email from Frank—or, more likely, Frank's doppelgänger spambot—asking for particulars about my potential trade-in. So, not only did Hoffman lose a potential sale by not providing the quote I needed, but they guaranteed I won't consider Hoffman group dealerships in the future. I won't even see their e-mail: like any other spammer, I've blocked them. More

What'd you expect Hoffman Ford/Lincoln always provides me with great, professional service. They always check my car out completely and discuss their findings before d Hoffman Ford/Lincoln always provides me with great, professional service. They always check my car out completely and discuss their findings before doing any work. I wouldn't go anywhere else. More

great experience Very motivated and attentive sales person. Provided a great experience. Great follow up and follow through. Im sure ill enjoy my jeep. Good luck w Very motivated and attentive sales person. Provided a great experience. Great follow up and follow through. Im sure ill enjoy my jeep. Good luck with future endeavors More

Excellent!!! This is my 3rd vehicle purchase at Hoffman Ford and the experience was great. Marco and Fran went above and beyond to find the vehicle I wanted. Tha This is my 3rd vehicle purchase at Hoffman Ford and the experience was great. Marco and Fran went above and beyond to find the vehicle I wanted. Thanks More

Very pleasant experience Car was completed in a timely manner at a reasonable cost. Very nice customer Service Rep, Kristen Skiba. Will be back for any future concerns. Car was completed in a timely manner at a reasonable cost. Very nice customer Service Rep, Kristen Skiba. Will be back for any future concerns. More

Excellent Hospitality My service adviser, Chris, was excellent, courteous and resourceful. Leon, the shuttle driver, was one of the nicest guys I've met. Thanks for a gre My service adviser, Chris, was excellent, courteous and resourceful. Leon, the shuttle driver, was one of the nicest guys I've met. Thanks for a great experience. More