Hoffman Ford Lincoln

excellence Last week I went to hoffman to look for a used or new car and Michael Warner assisted me with help. He gave me good customer service great job and I w Last week I went to hoffman to look for a used or new car and Michael Warner assisted me with help. He gave me good customer service great job and I would definitely recommend him to my friends and family. More

bad experience I would definitely not recommend this dealership. I purchased a commercial vehicle the sales guy called me Approx. 3 times a day to see if I was going I would definitely not recommend this dealership. I purchased a commercial vehicle the sales guy called me Approx. 3 times a day to see if I was going to purchase the vehicle and once I agreed to buy the vehicle he did not call me back at all I had to call him to make sure everything was all set. I have bought many new trucks from other dealerships and the transaction went very smooth but not this one. I would like to thank Frankie Zanin. He was the only one that did his job very professional. More

These guys Take care of you The service here is second to none, from the moment you drive into the sparkling check in bay until the moment you drive out. Our concerns are always The service here is second to none, from the moment you drive into the sparkling check in bay until the moment you drive out. Our concerns are always addressed by Chris right away, work is performed in a timely fashion and the vehicle is always treated to a nice cleaning before being released to the customer. It's hard to find good customer service anywhere in this day and age but Hoffman Ford nails it every time! More

Oil Change and Check Up The service center employees immediately took my Lincoln and checked it in. Jason greeted me with a firm handshake and smile. He took the informatio The service center employees immediately took my Lincoln and checked it in. Jason greeted me with a firm handshake and smile. He took the information for the MKZ processed the paper work and I was off to the customer waiting area. Within in a short period of time my Lincoln was ready. It was clean and spit shined. Hoffman service does a great job not only on service but delivering returning my MKZ sparkling clean. Whenever I am in for service I prefer that Jason follow it through. I know the job will be finished correctly and on time. More

A "painless experience" Friendly, professional service. Stopped by the dealership Friday (12/18/15) just before they were to close. I had just a few minutes to spare - not hoping to accomplish much. To my s Stopped by the dealership Friday (12/18/15) just before they were to close. I had just a few minutes to spare - not hoping to accomplish much. To my surprise, a young gentleman - Freddy Calderon provided my with more than outstanding service. That was followed by a late evening (8:40pm on Monday 12/21/15) phone call from Frankie Zanin, subsequent short visit on 12/22/15 to briefly speak with Freddie - and the deal was done! Painless experience. Professional, courteous and friendly people I dealt with. Professional, friendly atmosphere maintained throughout the dealership. Highly recommend Hoffman Ford / Lincoln. More

Completely disappointed - lost customer The Hoffman service department does NOTHING to support the consumer with service issues. Total and complete disappointment. I had an original issue The Hoffman service department does NOTHING to support the consumer with service issues. Total and complete disappointment. I had an original issue with the Ford SYNC GPS back in 2014 when I first purchased the vehicle from Hoffman, after ZERO results to fix or correct the issue. I recently had my Traction Control Disable light come on during the first snowfall of 2015, and when I went to Hoffman to check out what was wrong, the service department said they couldn't find any codes or why it wouldn't work. They blamed the issue on the snow tires - so the Edge Sport with the 22" Pirelli ties that will NOT in the snow, will also NOT work with FORD EDGE Factory snow tires - FORD makes and sells a $48,000 All Wheel Drive CUV that is un-driveable in CT from October to April, and Hoffman has a service department that does little to nothing to resolve the issue. How did anyone ever fix a car before there were "CODES" in the first place? Possibly test drive the car, listen to the customer - heck research the issue on the internet - I found a ton of stuff that pertains to the AWD/ABS disable light that involved broken throttle position sensors - the service dept didn't take 5 minutes to even look. This purchase has been a technical disappointment from FORD (the electronics have had too many faults) as well as a total Customer Service Failure from Hoffman. The service rep, Jason, must believe the customer is a total idiot based on the answers he gave as to the cause of the faults. More

My experience I had an excellent experience as a first time buyer with my sales rep Richard Gonzalez who in my opinion went above the call to make me feel comfortab I had an excellent experience as a first time buyer with my sales rep Richard Gonzalez who in my opinion went above the call to make me feel comfortable. More

Professional, Friendly, Fast and Customer Focused Team! Bryce Piper, Freddy Calderon, Jason grant and Fran Mariano are a fantastic team! Thier professionalism and commitment to excellent customer service re Bryce Piper, Freddy Calderon, Jason grant and Fran Mariano are a fantastic team! Thier professionalism and commitment to excellent customer service really shines through. From the moment we arrived to the moment we drove off the lot with our new Ford Explorer they made sure everything ran smooth and ensured we knew all of the vehicle options that fit our particular situation. Bryce worked closely with us to make sure there were options available that fit our needs he didn't hesitate explain that if there wasn't a vehicle that fit our needs / situation that they would find one for us. Freddy demonstrated a new Explorer Limited and a Ford Fusion SE he explained all of the incentives, rebates and vehicle options clearly on the the test drive and helped us with the application process as well as adding the new vehicle to our insurance, obtaining current payoff information for our trade. Jason Grant acquainted Familiarized us with our new vehicle and asissted us with syncing my phone to our new Ford Explorer. Fran Mariano made sure that we knew all of the financing options and optional services/insurance available to add in if we wanted additional coverage and vehicle protection. More importantly Fran made sure we were comfortable with the payment since it was a higher payment and he didn't make us feel pressured or obligated in our decision. The team at Hoffman Ford of East Hartford was responsive, respectful and proactive to our needs. Thay also worked fast and kept us well informed throughout the buying process. We are very happy with our experience at Hoffman Ford and equally happy with the new Ford Explorer we purchased from this team! I would highly recommend this team of professionals!! More

Great Service I went in looking for a newer affordable car and Freddy Calderon went beyond my expectations! Freddy helped me get a 2016 Ford Fusion at a great price I went in looking for a newer affordable car and Freddy Calderon went beyond my expectations! Freddy helped me get a 2016 Ford Fusion at a great price. Freddy was very helpful and did not push me. Freddy was by far the best sales person I have ever dealt with purchasing a car. I highly recommend Hoffman Ford of East Hartford and ask for Freddy Calderon! More