Hoffman Ford Lincoln

A "painless experience" Friendly, professional service. Stopped by the dealership Friday (12/18/15) just before they were to close. I had just a few minutes to spare - not hoping to accomplish much. To my s Stopped by the dealership Friday (12/18/15) just before they were to close. I had just a few minutes to spare - not hoping to accomplish much. To my surprise, a young gentleman - Freddy Calderon provided my with more than outstanding service. That was followed by a late evening (8:40pm on Monday 12/21/15) phone call from Frankie Zanin, subsequent short visit on 12/22/15 to briefly speak with Freddie - and the deal was done! Painless experience. Professional, courteous and friendly people I dealt with. Professional, friendly atmosphere maintained throughout the dealership. Highly recommend Hoffman Ford / Lincoln. More

Completely disappointed - lost customer The Hoffman service department does NOTHING to support the consumer with service issues. Total and complete disappointment. I had an original issue The Hoffman service department does NOTHING to support the consumer with service issues. Total and complete disappointment. I had an original issue with the Ford SYNC GPS back in 2014 when I first purchased the vehicle from Hoffman, after ZERO results to fix or correct the issue. I recently had my Traction Control Disable light come on during the first snowfall of 2015, and when I went to Hoffman to check out what was wrong, the service department said they couldn't find any codes or why it wouldn't work. They blamed the issue on the snow tires - so the Edge Sport with the 22" Pirelli ties that will NOT in the snow, will also NOT work with FORD EDGE Factory snow tires - FORD makes and sells a $48,000 All Wheel Drive CUV that is un-driveable in CT from October to April, and Hoffman has a service department that does little to nothing to resolve the issue. How did anyone ever fix a car before there were "CODES" in the first place? Possibly test drive the car, listen to the customer - heck research the issue on the internet - I found a ton of stuff that pertains to the AWD/ABS disable light that involved broken throttle position sensors - the service dept didn't take 5 minutes to even look. This purchase has been a technical disappointment from FORD (the electronics have had too many faults) as well as a total Customer Service Failure from Hoffman. The service rep, Jason, must believe the customer is a total idiot based on the answers he gave as to the cause of the faults. More

My experience I had an excellent experience as a first time buyer with my sales rep Richard Gonzalez who in my opinion went above the call to make me feel comfortab I had an excellent experience as a first time buyer with my sales rep Richard Gonzalez who in my opinion went above the call to make me feel comfortable. More

Professional, Friendly, Fast and Customer Focused Team! Bryce Piper, Freddy Calderon, Jason grant and Fran Mariano are a fantastic team! Thier professionalism and commitment to excellent customer service re Bryce Piper, Freddy Calderon, Jason grant and Fran Mariano are a fantastic team! Thier professionalism and commitment to excellent customer service really shines through. From the moment we arrived to the moment we drove off the lot with our new Ford Explorer they made sure everything ran smooth and ensured we knew all of the vehicle options that fit our particular situation. Bryce worked closely with us to make sure there were options available that fit our needs he didn't hesitate explain that if there wasn't a vehicle that fit our needs / situation that they would find one for us. Freddy demonstrated a new Explorer Limited and a Ford Fusion SE he explained all of the incentives, rebates and vehicle options clearly on the the test drive and helped us with the application process as well as adding the new vehicle to our insurance, obtaining current payoff information for our trade. Jason Grant acquainted Familiarized us with our new vehicle and asissted us with syncing my phone to our new Ford Explorer. Fran Mariano made sure that we knew all of the financing options and optional services/insurance available to add in if we wanted additional coverage and vehicle protection. More importantly Fran made sure we were comfortable with the payment since it was a higher payment and he didn't make us feel pressured or obligated in our decision. The team at Hoffman Ford of East Hartford was responsive, respectful and proactive to our needs. Thay also worked fast and kept us well informed throughout the buying process. We are very happy with our experience at Hoffman Ford and equally happy with the new Ford Explorer we purchased from this team! I would highly recommend this team of professionals!! More

Great Service I went in looking for a newer affordable car and Freddy Calderon went beyond my expectations! Freddy helped me get a 2016 Ford Fusion at a great price I went in looking for a newer affordable car and Freddy Calderon went beyond my expectations! Freddy helped me get a 2016 Ford Fusion at a great price. Freddy was very helpful and did not push me. Freddy was by far the best sales person I have ever dealt with purchasing a car. I highly recommend Hoffman Ford of East Hartford and ask for Freddy Calderon! More

Mr. Calderon is the best sales person ever Mr. Freddy Calderon help me find my dream vehicle despite my credit which is terrible... he sees through my spirit and gave me a second chance to rebu Mr. Freddy Calderon help me find my dream vehicle despite my credit which is terrible... he sees through my spirit and gave me a second chance to rebuilt my credit and to have my dream car. He is an amazing sales person and a wonderful human being. Thank you sir for the second chance.. God bless you and your family. More

Amazing Car Buying Experience I had a great experience at Hoffman Ford. Freddy Calderon was able to put me in a car that was in my price range and their finance manager Fran worked I had a great experience at Hoffman Ford. Freddy Calderon was able to put me in a car that was in my price range and their finance manager Fran worked hard to find me a lender that would work with my credit. Amazing first time buyer experience! More

I heart Hoffman! My husband and I just leased a new 2016 Ford Fusion. This was our first time buying/leasing a new car, but not our first time car shopping. My experie My husband and I just leased a new 2016 Ford Fusion. This was our first time buying/leasing a new car, but not our first time car shopping. My experience with everybody at Hoffman, especially Freddy Calderon, was absolutely wonderful!!! He took the time to answer all our questions, phone calls, and text messages. He went out of his way to help us find a balance between price and features and he did it without being aggressive. He was very knowledgable but if he didn't know the answer to a question he was honest. Instead of finessing an answer he took the time to find the information and got back to us very quickly. I really respected that! Someone once told me, "It doesn't matter how nice a car dealer is. Your not buying the dealer, your buying the car." This is true but finding the right dealer makes a huge difference. We did our research. We shopped around. But the quality, price, and service at Hoffman was undeniable. Thank you to Hoffman and Freddy for a great car buying experience! More

Driven by Trust Mr. Calderon was my salesman for over 2 months before I ever stepped foot on the showroom floor, during that time he consulted with me everyday and ke Mr. Calderon was my salesman for over 2 months before I ever stepped foot on the showroom floor, during that time he consulted with me everyday and kept me informed on vehicles and prices fitting my interest. He offered various solutions to the roadblocks I faced with other dealerships, making sure I was at complete ease every step of the way during my decision making process and when he finally presented me a deal I could not refuse on a vehicle I could not say no to, both he and his staff made sure that I felt like a part of the Hoffman family, we talked, we laughed and we even shared some lunch, when the deal was done later that same day and I drove my new vehicle off the lot I finally realized why Hoffman is Driven by Trust. A very specially thanks to Freddy Calderon, Dave Dickinson, Kevin with the management team and the very lovely young lady at the front desk, whose name I can't remember but whose smile I'll never forget. Thanks Hoffman Ford! More