Hoffman Ford Lincoln

Very helpful and pleasant I have a very positive experience at Hoffman everyone was very pleasant and helpful when I called and had a question they called right back. I have a very positive experience at Hoffman everyone was very pleasant and helpful when I called and had a question they called right back. More

Friendly, and Knowledgable This is the first dealership I have ever seen that follows the factory's recomindations for oil changes. Most other dealers will give you a song and d This is the first dealership I have ever seen that follows the factory's recomindations for oil changes. Most other dealers will give you a song and dance about how you need to have an oil change at 3000 mi. Even if your owners manual says 6000. I found this to be refreshing!!! More

Service Recall My vehicles are funeral service related, and cannot be tied up for a long length of time. Jason was very helpful and prompt to get my vehicles in and My vehicles are funeral service related, and cannot be tied up for a long length of time. Jason was very helpful and prompt to get my vehicles in and out. More

excellence Last week I went to hoffman to look for a used or new car and Michael Warner assisted me with help. He gave me good customer service great job and I w Last week I went to hoffman to look for a used or new car and Michael Warner assisted me with help. He gave me good customer service great job and I would definitely recommend him to my friends and family. More

bad experience I would definitely not recommend this dealership. I purchased a commercial vehicle the sales guy called me Approx. 3 times a day to see if I was going I would definitely not recommend this dealership. I purchased a commercial vehicle the sales guy called me Approx. 3 times a day to see if I was going to purchase the vehicle and once I agreed to buy the vehicle he did not call me back at all I had to call him to make sure everything was all set. I have bought many new trucks from other dealerships and the transaction went very smooth but not this one. I would like to thank Frankie Zanin. He was the only one that did his job very professional. More

These guys Take care of you The service here is second to none, from the moment you drive into the sparkling check in bay until the moment you drive out. Our concerns are always The service here is second to none, from the moment you drive into the sparkling check in bay until the moment you drive out. Our concerns are always addressed by Chris right away, work is performed in a timely fashion and the vehicle is always treated to a nice cleaning before being released to the customer. It's hard to find good customer service anywhere in this day and age but Hoffman Ford nails it every time! More

Oil Change and Check Up The service center employees immediately took my Lincoln and checked it in. Jason greeted me with a firm handshake and smile. He took the informatio The service center employees immediately took my Lincoln and checked it in. Jason greeted me with a firm handshake and smile. He took the information for the MKZ processed the paper work and I was off to the customer waiting area. Within in a short period of time my Lincoln was ready. It was clean and spit shined. Hoffman service does a great job not only on service but delivering returning my MKZ sparkling clean. Whenever I am in for service I prefer that Jason follow it through. I know the job will be finished correctly and on time. More

A "painless experience" Friendly, professional service. Stopped by the dealership Friday (12/18/15) just before they were to close. I had just a few minutes to spare - not hoping to accomplish much. To my s Stopped by the dealership Friday (12/18/15) just before they were to close. I had just a few minutes to spare - not hoping to accomplish much. To my surprise, a young gentleman - Freddy Calderon provided my with more than outstanding service. That was followed by a late evening (8:40pm on Monday 12/21/15) phone call from Frankie Zanin, subsequent short visit on 12/22/15 to briefly speak with Freddie - and the deal was done! Painless experience. Professional, courteous and friendly people I dealt with. Professional, friendly atmosphere maintained throughout the dealership. Highly recommend Hoffman Ford / Lincoln. More

Completely disappointed - lost customer The Hoffman service department does NOTHING to support the consumer with service issues. Total and complete disappointment. I had an original issue The Hoffman service department does NOTHING to support the consumer with service issues. Total and complete disappointment. I had an original issue with the Ford SYNC GPS back in 2014 when I first purchased the vehicle from Hoffman, after ZERO results to fix or correct the issue. I recently had my Traction Control Disable light come on during the first snowfall of 2015, and when I went to Hoffman to check out what was wrong, the service department said they couldn't find any codes or why it wouldn't work. They blamed the issue on the snow tires - so the Edge Sport with the 22" Pirelli ties that will NOT in the snow, will also NOT work with FORD EDGE Factory snow tires - FORD makes and sells a $48,000 All Wheel Drive CUV that is un-driveable in CT from October to April, and Hoffman has a service department that does little to nothing to resolve the issue. How did anyone ever fix a car before there were "CODES" in the first place? Possibly test drive the car, listen to the customer - heck research the issue on the internet - I found a ton of stuff that pertains to the AWD/ABS disable light that involved broken throttle position sensors - the service dept didn't take 5 minutes to even look. This purchase has been a technical disappointment from FORD (the electronics have had too many faults) as well as a total Customer Service Failure from Hoffman. The service rep, Jason, must believe the customer is a total idiot based on the answers he gave as to the cause of the faults. More

My experience I had an excellent experience as a first time buyer with my sales rep Richard Gonzalez who in my opinion went above the call to make me feel comfortab I had an excellent experience as a first time buyer with my sales rep Richard Gonzalez who in my opinion went above the call to make me feel comfortable. More