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Hoffman Ford Lincoln

East Hartford, CT

4.3
608 Reviews

600 Connecticut Blvd

East Hartford, CT

06108

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Showing 608 reviews

January 18, 2016

Excellent service I have been going to Hoffmans ever since I bought my 2014 ford f-150. There service and personell are exceptional! I highly recommend going there if More

by MBPMJP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Sawyer
Jan 18, 2016 -

Hoffman Ford Lincoln responded

Hi MBPMJP, Thank you for trusting Hoffman Ford to get you back on the road quickly and safely. We are dedicated to providing excellent and efficient service. We appreciate you and look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 14, 2016

Easy in, easy out. Mr. Peltz was very helpful in getting my service schedule straightened out, resulting in the postponement of a more major service to a later date and More

by RJOB
Recommend Dealer
Yes
Jan 14, 2016 -

Hoffman Ford Lincoln responded

Hi RJOB, Thank you for trusting Hoffman Ford to get you back on the road quickly and efficiently. We are glad to hear Jason and his team addressed the service items that were a priority for you. We look forward to seeing you again in the future. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 13, 2016

great job hoffman ford we are going to florida and wanted our truck serviced before leaving and as luck would have it the truck developed a fuel leak also.when we arrived at More

by JOHNC47
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 14, 2016 -

Hoffman Ford Lincoln responded

Hello JOHNC47, Thank you for choosing Hoffman Ford Lincoln. We appreciate your feedback on our Service Manager, Joe Fazzina. Our Ford team is always happy to go above and beyond to ensure your vehicle is running safely and efficiently. We appreciate you and look forward to seeing you again. We hope you enjoyed the Florida sunshine! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 13, 2016

Very helpful and pleasant I have a very positive experience at Hoffman everyone was very pleasant and helpful when I called and had a question they called right back. More

by PINT511
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marco Ortiz David Dickinson, Marco Ortiz, David Dickinson
Jan 14, 2016 -

Hoffman Ford Lincoln responded

Hi PINT511, We appreciate your feedback on your positive experience with our sales department. Your satisfaction is important to our team and David and Marco strive to ensure you have an excellent experience. We look forward to seeing you again soon. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 13, 2016

Friendly, and Knowledgable This is the first dealership I have ever seen that follows the factory's recomindations for oil changes. Most other dealers will give you a song and d More

by LCA7151
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Sawyer
Jan 14, 2016 -

Hoffman Ford Lincoln responded

Hello LCA7151, Thank you for trusting Hoffman Ford Lincoln to address your vehicle's oil change. We are here for you when ever you need us and strive to ensure you have an excellent customer experience. We appreciate you and look forward to your next scheduled maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 12, 2016

Service Recall My vehicles are funeral service related, and cannot be tied up for a long length of time. Jason was very helpful and prompt to get my vehicles in and More

by MARKCONSOLE
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Jan 14, 2016 -

Hoffman Ford Lincoln responded

Hi MARKCONSOLE, Thank you for choosing Hoffman Ford Lincoln service. Jason is dedicated to ensuring your vehicle is operating efficiently and you are back on the road quickly. See you again soon. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 10, 2016

excellence Last week I went to hoffman to look for a used or new car and Michael Warner assisted me with help. He gave me good customer service great job and I w More

by Jennifer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Warner
Jan 14, 2016 -

Hoffman Ford Lincoln responded

Hello Jennifer, Thank you for choosing Hoffman Ford Lincoln and sharing your feedback on Mike Warner. We are pleased to read you had a 5-star experience and we look forward to serving you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 09, 2016

bad experience I would definitely not recommend this dealership. I purchased a commercial vehicle the sales guy called me Approx. 3 times a day to see if I was going More

by pg
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Charlie Hartley
Jan 22, 2016 -

Hoffman Ford Lincoln responded

Hello pg, Thank you for choosing Hoffman Ford and letting us know about your experience during your recent visit. We are truly sorry for the frustration you felt with the level of communication you received. We know how important effective communication is and it clear we missed the mark on this occasion. We value what you have to say and we have shared your comments with our team because we are always interested in making improvements when necessary to ensure the highest quality of customer service. Our Sales Manager, Frankie Zanin, let me know he has been in touch with you and we are committed to providing you with an exceptional experience going forward. Please let us know if there is anything we can do. We appreciate you as a customer and look forward to your next visit. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 09, 2016

These guys Take care of you The service here is second to none, from the moment you drive into the sparkling check in bay until the moment you drive out. Our concerns are always More

by RONALDARPIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Sawyer
Jan 14, 2016 -

Hoffman Ford Lincoln responded

Hi RONALDARPIN, We appreciate you sharing your feedback on your service experience. Our advisor Chris is always happy to ensure your vehicle is running efficiently and returned to you freshly washed. Thank you for choosing Hoffman Ford Lincoln service and sharing your story. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 08, 2016

Oil Change and Check Up The service center employees immediately took my Lincoln and checked it in. Jason greeted me with a firm handshake and smile. He took the informatio More

by JOESHERTICK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 11, 2016 -

Hoffman Ford Lincoln responded

Hi JOESHERTICK, Thank you for choosing Hoffman Ford Lincoln service! Jason is always happy to ensure your vehicle is running efficiently and returned back to you sparkling. We appreciate you and look forward to seeing you again soon. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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