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Hoffman Ford Lincoln

East Hartford, CT

4.4
612 Reviews

600 Connecticut Blvd

East Hartford, CT

06108

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Showing 612 reviews

January 26, 2016

2014 ford escape titanimun purchase Found just the car we were looking for. Rich Gonsales was a great salesman, knowledgeable, courteous, gave us a tour of the facility. And explained More

by SUPERIORP
Recommend Dealer
Yes
Employees Worked With
Richard Gonzales, Fran Marinaro , David Dickinson
Feb 17, 2016 -

Hoffman Ford Lincoln responded

Hello SUPERIORP, Thank you fro choosing Hoffman Ford to purchase your new Escape. Richie is dedicated to ensuring you are well informed, comfortable and completely satisfied with your new purchase. We trust you are enjoying your new vehicle and look forward to seeing you at your first service appointment. Welcome to the Hoffman Family. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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January 25, 2016

Recall service Hi, I took my car in for a service recall. This is the third recall service since I purchased the car. While I appreciate excellent service at no More

by VALLESL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 17, 2016 -

Hoffman Ford Lincoln responded

Hello VALLESL, Thank you for choosing Hoffman Ford to perform the necessary recall for your vehicle. One of the many amenities we offer is shuttle service up to a 15 mile radius of the dealership. We appreciate you sharing your story and look forward to seeing you at your next scheduled maintenance! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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January 25, 2016

Top notch This was my first time at Hoffman Ford Service Dept. A friend of mine recommended that I bring my car there as I have been unhappy with 3 other Ford s More

by DENISEINCT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Sawyer
Feb 17, 2016 -

Hoffman Ford Lincoln responded

Hello DENISEINCT, Thank you for choosing Hoffman Ford service. We appreciate your feedback on our service department. We apologize for your initial frustration with making an appointment. We are glad you were persistent and your visit was top notch. Chris is always happy to ensure your vehicle is running safely and efficiently. Thank you for sharing your story! See you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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Feb 17, 2016 -

Hoffman Ford Lincoln responded

Hello DENISEINCT, Thank you for choosing Hoffman Ford service. We appreciate your feedback on our service department. We apologize for your initial frustration with making an appointment. We are glad you were persistent and your visit was top notch. Chris is always happy to ensure your vehicle is running safely and efficiently. Thank you for sharing your story! See you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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January 24, 2016

Salesman Mike Revera Sales man Mike Revera was very helpful in selection of a SUV for me. He went above and beyond by coming to my home to pick up a deposit and coming out More

by carman dan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fran Marinaro , Mike Rivera
Jan 25, 2016 -

Hoffman Ford Lincoln responded

Hello carman dan, Thank you for choosing Hoffman Ford Lincoln for your recent purchase. We value what our customers have to say and appreciate your feedback on Mike. He is dedicated to ensuring your experience is seamless. We trust you are loving your new Escape and look forward to servicing it for you. See you soon! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group, Driven by Trust.

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January 23, 2016

Couldn't be happier with my purchase I felt no pressure to make a purchase. Freddy Calderon made me feel at home and was the most accommodating salesman during my excellent experience! More

by Jason Z.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fran Marinaro , Freddy Calderon
Jan 25, 2016 -

Hoffman Ford Lincoln responded

Hello Jason, We appreciate you sharing your feedback on our sales consultant Freddy! Your satisfaction is our top priority and we are pleased to read that you couldn't be happier. Let us know anytime you have questions or service needs. Thank you for choosing Hoffman Ford Lincoln. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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January 22, 2016

Great service once again Leon provided a great welcome. Juan was a great shuttle driver once again Jason took good care of me. Service was efficient and friendly as alway More

by PCONNERY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan, Leon
Jan 25, 2016 -

Hoffman Ford Lincoln responded

Hello PCONNERY, Thank you for choosing Hoffman Ford Lincoln. We are pleased to read your feedback on Leon, Juan and Jason. Our team is always happy to ensure your vehicle is running efficient. See you again at your next scheduled service visit. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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January 21, 2016

Ok experience with a large BUT I was excited to look at the new Fords at Hoffman, and especially excited (although I realized if it seems too good to be true, it is) by the "Hoffman More

by KCOLEL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Rivera
Feb 04, 2016 -

Hoffman Ford Lincoln responded

Hello KCOLEL, Thank you for choosing Hoffman Ford Lincoln and letting us know your valuable feedback. We are sorry there was any miscommunication experienced during your visit regarding rebates and the initial vehicle you were interested in. I have been informed by our General Sales Manager, Bryce Piper, that he has reached out to you in order to learn more about what transpired during your visit. When it is convenient for you would you please return his call at (860) 290-6307. If you prefer you can reach me at Sara.Scribner@hoffmanauto.com. We look forward to hearing from you. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust

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January 21, 2016

Great Car Buying Experience Mike Rivera was great to work with. He went out of his way to make our car buying experience a pleasure. All promises made were fulfilled. More

by Joe_Dee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rivera
Jan 22, 2016 -

Hoffman Ford Lincoln responded

Hello Joe_Dee, Thank you for choosing Hoffman Ford Lincoln and sharing your feedback on our sales consultant Mike Rivera. He is dedicated to ensuring you have an exceptional experience and are completely satisfied. We trust you are loving your new vehicle and look forward to seeing you at your next scheduled maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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January 21, 2016

Outstanding Experience Thanks to Freddy for the outstanding customer service and the time he took with my husband and I about making a decision on leasing our new Ford Escap More

by Jen86
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fran Marinaro , Freddy Calderon
Jan 22, 2016 -

Hoffman Ford Lincoln responded

Hi Jen86, Thank you for choosing Hoffman Ford Lincoln! We are pleased to hear Freddy made your experience seamless and enjoyable. Our customers are our priority and we appreciate you sharing your story. We look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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January 20, 2016

Always great to work with Have always helped us with problems when they arise and keep us on track with reminders and scheduled maintenance so our vehicle runs well every day More

by XPLEXLEE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 21, 2016 -

Hoffman Ford Lincoln responded

Hello XPLEXLEE, Thank you for choosing Hoffman Ford Lincoln service to keep your vehicle well maintained and running most efficiently. We appreciate your feedback and look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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