
Hoffman Ford Lincoln
East Hartford, CT
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Recognition of excellent service First time with Chris Sawyer, and he did a superb job. Brian, "our" mechanic, who has serviced our 2000 Aurora Oldsmobile for many years, solved a c First time with Chris Sawyer, and he did a superb job. Brian, "our" mechanic, who has serviced our 2000 Aurora Oldsmobile for many years, solved a challenging repair for which we are most greatful. Thanks to Shanice, the service, receptionist for scheduling us on short notice, and to Juan our valet driver who was pleasant and efficient. This is all why we have been Hoffman for over 30 years. More
Great service Excellent experience. Shuttle service was a bonus and driver so friendly and polite. The handwritten thank yout card at the end left on my dash was Excellent experience. Shuttle service was a bonus and driver so friendly and polite. The handwritten thank yout card at the end left on my dash was a nice touch. More
Service Great service. Receptionist was fabulous. Very happy with entire experience. Not sure which employee worked on vehicle so checked both names. I would Great service. Receptionist was fabulous. Very happy with entire experience. Not sure which employee worked on vehicle so checked both names. I would definately return to your dealership. More
Great Experience Did what was asked on time with no issues great experience. Chris Sawyer did a great job..Shuttle driver very professional and polite and went out of Did what was asked on time with no issues great experience. Chris Sawyer did a great job..Shuttle driver very professional and polite and went out of his way to make sure I got to my destination on time. More
Fast accommodating service We needed a car in a hurry. Drove 1 1/2 hrs to the dealership on a Friday night and arrived just about closing time. Charlie stayed and helped us with We needed a car in a hurry. Drove 1 1/2 hrs to the dealership on a Friday night and arrived just about closing time. Charlie stayed and helped us with a vehicle and we were able to drive it home Saturday afternoon a pleasant surprise! More
Service people were friendly amd professional I had to bring my vehicle in 4 times to finally solve my problem. I hope that the issue has been resolved. The 4 visits resulted in multiple diagnosti I had to bring my vehicle in 4 times to finally solve my problem. I hope that the issue has been resolved. The 4 visits resulted in multiple diagnostic fees of $110 each, which was disappointing. More
Jan 2016 Chris was an excellent service advisor and the work was done on time! They were able to get my vehicle done earlier than expected. I would definitely Chris was an excellent service advisor and the work was done on time! They were able to get my vehicle done earlier than expected. I would definitely recommend this dealership. More
Service Fantastic first experience with the service dept. We will definitely be back and make this our go to place! Thanks for making the experience a breeze Fantastic first experience with the service dept. We will definitely be back and make this our go to place! Thanks for making the experience a breeze More
Expensive and poor customer interaction Shuttle service got me to work on time but was 20 minutes late to pick up. Maintenance seems to have been done well. Invoice was expensive and the emp Shuttle service got me to work on time but was 20 minutes late to pick up. Maintenance seems to have been done well. Invoice was expensive and the employees could not explain where the pricing comes from. Original rep was told to call me back the next day. When I told him I wanted to understand the pricing he put me on hold and disconnected me with no callback. On the bright side, they didn't find more questionable things to have to fix versus what I asked for. More
My sales rep, Richard Gonzales My name is Ted Kaciak, I was extremely pleased with Mr. Gonzales with both his help & professionalism. I recommend any one to buy from this dealer and My name is Ted Kaciak, I was extremely pleased with Mr. Gonzales with both his help & professionalism. I recommend any one to buy from this dealer and get with Richard for help!!!!! Thank you Richard!!!!!! More