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Hoffman Ford Lincoln

East Hartford, CT

4.4
612 Reviews

600 Connecticut Blvd

East Hartford, CT

06108

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Showing 612 reviews

February 03, 2016

Great Experience Did what was asked on time with no issues great experience. Chris Sawyer did a great job..Shuttle driver very professional and polite and went out of More

by GCARLSON0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Sawyer
Mar 07, 2016 -

Hoffman Ford Lincoln responded

Hello GCARLSON0, Thank you for trusting Hoffman Ford Lincoln service to keep your vehicle in excellent condition. We appreciate your feedback on Chris and our shuttle driver. See you again! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 02, 2016

Fast accommodating service We needed a car in a hurry. Drove 1 1/2 hrs to the dealership on a Friday night and arrived just about closing time. Charlie stayed and helped us with More

by POWELLSEPTIC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie Hartley
Feb 26, 2016 -

Hoffman Ford Lincoln responded

Hello POWELLSEPTIC, Thank you for choosing Hoffman Ford Lincoln and sharing your feedback on our Truck Manager Charlie Hartley. We appreciate you making the 1 1/2 hour journey to our store. Let us know any time you have questions or service needs. Have a wonderful weekend. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 02, 2016

Service people were friendly amd professional I had to bring my vehicle in 4 times to finally solve my problem. I hope that the issue has been resolved. The 4 visits resulted in multiple diagnosti More

by KEITH.BURNHAM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Sawyer
Feb 26, 2016 -

Hoffman Ford Lincoln responded

Hello Keith, Thank you for trusting Hoffman Ford service. We are glad to hear that our service team was able to address your concerns and resolve your issues. We appreciate you and are here for you when ever you need us. Have a wonderful weekend. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 01, 2016

Jan 2016 Chris was an excellent service advisor and the work was done on time! They were able to get my vehicle done earlier than expected. I would definitely More

by HANCOCKLISA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Sawyer
Feb 26, 2016 -

Hoffman Ford Lincoln responded

Hi HANCOCKLISA, Thank you for choosing Hoffman Ford Lincoln service. We are pleased to read your experience was excellent with Chris and your vehicle was completed quickly and efficiently. Thank you for sharing your story with others and we look forward to seeing you again. Have a wonderful weekend! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 30, 2016

Service Fantastic first experience with the service dept. We will definitely be back and make this our go to place! Thanks for making the experience a breeze More

by SARAHS.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason
Feb 26, 2016 -

Hoffman Ford Lincoln responded

Hi SARAHS, Thank you for choosing Hoffman Ford service. We are thrilled to read you had a fantastic experience with Jason. We appreciate you and look forward to seeing you at your next scheduled maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 29, 2016

Expensive and poor customer interaction Shuttle service got me to work on time but was 20 minutes late to pick up. Maintenance seems to have been done well. Invoice was expensive and the emp More

by 733588
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Sawyer
Feb 12, 2016 -

Hoffman Ford Lincoln responded

Hello 733588, Thank you for choosing Hoffman Ford Lincoln. We truly apologize for the frustration you experienced during your recent service visit with us. Your satisfaction is extremely important to our team and we are committed to providing an exceptional experience at every visit. I have been informed by our advisor Chris Sawyer that he discussed the invoice with you, yet while he was on the phone with you it unexpectedly disconnected. We know how important communication is and would never intentionally hang up on a customer. Chris called back immediately and could not get a hold of you so he left a voicemail. If you have additional questions regarding your invoice we would be happy to clarify them anytime. When it’s convenient would you please return Chris’s call at (860) 290-528-4161? If you prefer you can reach me at Sara.Scribner@Hoffmanauto.com. We appreciate you and look forward to serving you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group.

January 28, 2016

My sales rep, Richard Gonzales My name is Ted Kaciak, I was extremely pleased with Mr. Gonzales with both his help & professionalism. I recommend any one to buy from this dealer and More

by Kaciak1125
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Gonzales
Feb 26, 2016 -

Hoffman Ford Lincoln responded

Hello Ted, Thank you for choosing Hoffman Ford Lincoln and sharing your feedback on Richie! He is always happy to share his knowledge and dedication to ensure you drive home in the exact vehicle you want. We trust you are enjoying your new vehicle and look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 28, 2016

Great Experience! Mike Rivera did a great job helping my wife and I with the purchase of our new Explorer Sport. He found the precise vehicle with all the options we w More

by schiavoneus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fran Marinaro , Mike Rivera
Feb 26, 2016 -

Hoffman Ford Lincoln responded

Hello schiavoneus, Thank you for choosing Hoffman Ford Lincoln to purchase the beautiful Explorer Sport. We are thrilled to read that Mike Rivera was able to help you find the exact vehicle you were looking for. We value what our customers have to say and appreciate you sharing your story. We trust you and your wife are loving your new Explorer Sport! Have a wonderful weekend. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 27, 2016

Jason Grant I was please to Mr. Grant customer service very friendly sale person. He answer every question I have in my head how to buy New Truck. Mr Grant deserv More

by ROLANDMANALASTAS
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Grant
Feb 17, 2016 -

Hoffman Ford Lincoln responded

Hello ROLANDMANALASTAS, Thank you for choosing Hoffman Ford for your recent truck purchase. We appreciate your feedback on Jason. He is committed to ensuring your experience is excellent. Let us know any time you have questions or service needs. See you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 27, 2016

Mr. Jason Grant Good job Mr. Grant job well done!.. Keep up good work. You need to a pay raise and you attitude is a plus, and keep up good work. I Hope your boss se More

by Ronald Manalastas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Grant
Feb 26, 2016 -

Hoffman Ford Lincoln responded

Hi Ronald, Thank you for choosing Hoffman Ford for your recent purchase. We value what our customers have to say and are pleased to read your positive comments on our sales consultant Jason. He is dedicated to ensuring his customers have an excellent experience. Have a wonderful weekend and we look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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