Hoffman Ford Lincoln

Would not recommend Grease on car door (inside and out), seat, and center console. I asked if they put plastic down on the seat, and I was informed that they only put pap Grease on car door (inside and out), seat, and center console. I asked if they put plastic down on the seat, and I was informed that they only put paper on the ground. Service was terrible. My car had to be left at the shop for a few days, and when I asked about my car in person, the response was, "who are you?" The shuttle driver new my first and last name after having only met him once (great guy, btw). On the third day, the shuttle driver greeted me, so to spark conversation, I asked if he'd heard any news related to my car. The service employee heard this, came out of his office, and said, "he doesn't know anything about your car. Come in here." Maybe that's his way of being terse. Lastly, the valve cover gasket was supposedly the cause of the oil leak. The part was almost half of the labor fee (which was only a couple hundred bc of the inconvenience of having taken 4 days to get my car back. All-in-all, never going back... More

service There seems to be a major attitude with the workers at the Ford service department, exclusively.I had outstanding service at the Lexus service depar There seems to be a major attitude with the workers at the Ford service department, exclusively.I had outstanding service at the Lexus service department. I know that Hoffman dealerships prides it self on great customer service. Unfortunately, in the past four years that has not been the case . I have been bringing my car to be serviced exclusively at Hoffman since I purchaed my car. I would like to continue doing so providing that these unfortunate experiences are remedied . More

Great service Excellent experience. Shuttle service was a bonus and driver so friendly and polite. The handwritten thank yout card at the end left on my dash was Excellent experience. Shuttle service was a bonus and driver so friendly and polite. The handwritten thank yout card at the end left on my dash was a nice touch. More

Service Great service. Receptionist was fabulous. Very happy with entire experience. Not sure which employee worked on vehicle so checked both names. I would Great service. Receptionist was fabulous. Very happy with entire experience. Not sure which employee worked on vehicle so checked both names. I would definately return to your dealership. More

Great Experience Did what was asked on time with no issues great experience. Chris Sawyer did a great job..Shuttle driver very professional and polite and went out of Did what was asked on time with no issues great experience. Chris Sawyer did a great job..Shuttle driver very professional and polite and went out of his way to make sure I got to my destination on time. More

Fast accommodating service We needed a car in a hurry. Drove 1 1/2 hrs to the dealership on a Friday night and arrived just about closing time. Charlie stayed and helped us with We needed a car in a hurry. Drove 1 1/2 hrs to the dealership on a Friday night and arrived just about closing time. Charlie stayed and helped us with a vehicle and we were able to drive it home Saturday afternoon a pleasant surprise! More

Service people were friendly amd professional I had to bring my vehicle in 4 times to finally solve my problem. I hope that the issue has been resolved. The 4 visits resulted in multiple diagnosti I had to bring my vehicle in 4 times to finally solve my problem. I hope that the issue has been resolved. The 4 visits resulted in multiple diagnostic fees of $110 each, which was disappointing. More

Jan 2016 Chris was an excellent service advisor and the work was done on time! They were able to get my vehicle done earlier than expected. I would definitely Chris was an excellent service advisor and the work was done on time! They were able to get my vehicle done earlier than expected. I would definitely recommend this dealership. More