Hoffman Ford Lincoln

Good service My salesman Jason was very helpful. He responded quickly to my requests, found the vehicle I was looking for and was transparent during the sales proc My salesman Jason was very helpful. He responded quickly to my requests, found the vehicle I was looking for and was transparent during the sales process. More

Excellent! When I thought all hope was gone Hoffman was able to get me into a new car that works for my family! Thank you Mike and Fran! When I thought all hope was gone Hoffman was able to get me into a new car that works for my family! Thank you Mike and Fran! More

Best Sales Staff, Managers & Financial Manager A+++ support for Mke Rivera and Fran Marinaro I cannot say enough for the Sales team and management of Hoffman Ford. From the moment we arrived at A+++ support for Mke Rivera and Fran Marinaro I cannot say enough for the Sales team and management of Hoffman Ford. From the moment we arrived at Hoffman, my wife and I commented that the overall atmosphere was very different than the other with whom we have purchased vehicles: VWs, Nissan, another Ford, multiple Plymouths, Chrysler, multiple Mazdas, etc. We were welcomed with handshakes, provided a warm friendly, non-pressured atmosphere -- good manners and a warm confidence in their roles and execution of the sale, strong product knowledge, patient explanations, developing the best deal for us, and completing the actions required for speedy delivery. We would come to learn that the Staff, primarily Mike Rivera and Fran Marinaro, reflected the values and ethics that characterizes Hoffman Ford: honesty, integrity, customer satisfaction, and effort shown to make the purchase meet our needs. A+ Honors to all, and to the management that sets the expectation, and to the Sales staff that reflect it with their energy and integrity. Loyal New Customers, Jarhead and The Boss. More

efficiently run! great customer service - the staff is very courteous. The shuttle was on time and driver very courteous as well. Thank you for excellent customer ca great customer service - the staff is very courteous. The shuttle was on time and driver very courteous as well. Thank you for excellent customer care. More

Emissions test was quick and professional, no waiting at all.. Barely had time to finish the free coffee! Service Manager Mike was very friendly as well. test was quick and professional, no waiting at all.. Barely had time to finish the free coffee! Service Manager Mike was very friendly as well. More

Poor and unhelpful service I own a 2005 Lincoln aviator. I recently found I had an internal engine problem that's caused the engine to run short on oil and develop a knock. I pe I own a 2005 Lincoln aviator. I recently found I had an internal engine problem that's caused the engine to run short on oil and develop a knock. I perform regular oil changes. I did not know what happened with the engine. I requested the service department perform an inspection and possibly develop answers. I additionally request and oil change and a transmission fluid exchange. Upon being notified my engine was no good and would need to be replaced for $9000; I returned to the service enter. I was informed the oil had been changed (on a car who's engine was no longer usable). I was informed there was no way to find out what the cause of the broken engine was; but that I would be charged 115 to listen to the engine. After I was given a $169 quote I was charged 174. As an explanation for the difference I was informed I was advised of a 300 charge and signed prior to receiveing the three services. I was very disappointed with the service provided and felt almost two hundred dollars was too much for information I already knew and provided the service tech on my arrival. The service provider was short of blatantly being disrespectful, Chris did not introduce himself or explain the Hoffman process. appeared disinterested and provided very little actual information. I have been to several service centers and my visit to Hoffman Lincoln is at the bottom of my list. I will not return to Hoffman and would rather travel a greater distance to frequent a different business. More

Better experience than in the past Asst Service manager was very easy to work with compared to other service advisors which I have had the "un" pleasure to work with during past visits. Asst Service manager was very easy to work with compared to other service advisors which I have had the "un" pleasure to work with during past visits. I only wish that the recall work on an airbag issue could have been completed, but was due to back ordered parts. Jason was very friendly to work with and was more than accommodating in providing me with a loaner. He also called me immediately once my vehicle was ready for pickup. More

Great experience They need to review car washer...he did a terrible job. Otherwise a great experience. I would definitely go back. Excellent price and service. Done They need to review car washer...he did a terrible job. Otherwise a great experience. I would definitely go back. Excellent price and service. Done More

One day service. Noticed vibration while driving.Went directly to Hoffman.Rcvd a loner and drove off.Took all of 45mins. R'cvd a phone call at 1615 same day,car is goo Noticed vibration while driving.Went directly to Hoffman.Rcvd a loner and drove off.Took all of 45mins. R'cvd a phone call at 1615 same day,car is good to go.Picked up fresh washed car and drove home.Note,dropped of my car about 1015 that morning. More

Another Smooth Service Experience This is getting to be habit and that is definitely a good thing. Yet another seemless service experience from beginning to end. The Hoffman service t This is getting to be habit and that is definitely a good thing. Yet another seemless service experience from beginning to end. The Hoffman service team is like a finely tuned machine from the time I am waived in through the garage door until the time I am cashed out and escorted back to my truck. I called my service consultant Chris Sawyer later in the previous week to make a service appointment as the schedule permitted. As usual, Chris got me in the very next Monday which exceeded my expectations. Chris always makes sure he works around my schedule and gets me in on a date/time that works for me. He never worries about what other work he has going on. He asks me what is most convenient for me and I can't ask for anything better than that. I also want to point out that the people who waved me in when I arrived were super efficient and friendly with the sign-in process. When I arrived there were orange safety cones in front of the incoming garage door. Juan(?) came up to my window to let me know the door was not working and I should drive in through the outgoing door. He opened the outgoing door for me and waved me in. Papi (?) took over from there and waved me in to the garage, quickly signed me in and assigned me a service number. Juan then asked me if I had a service consultant preference and he brought me right over to Chris' office. Great customer service all the way around. Chris greeted me and offered me a seat in his office as he made sure the work order was accurate and covered all my needs. He then brought me into the customer lounge and made sure I had everything I needed before hand delivering my work order out to the techs in the service garage. I was able to complete a lot of work on my laptop before Chris was back to let me know my truck service was complete and I was ready to roll. He personally handled my payment for the service and came out to my truck with me to ensure I was happy and everything was taken care of to my satisfaction. Simply outstanding! Chris and team ensure I will be coming back for another Hoffman service visit in the future. More