Hoffman Ford Lincoln

Emissions test was quick and professional, no waiting at all.. Barely had time to finish the free coffee! Service Manager Mike was very friendly as well. test was quick and professional, no waiting at all.. Barely had time to finish the free coffee! Service Manager Mike was very friendly as well. More

Poor and unhelpful service I own a 2005 Lincoln aviator. I recently found I had an internal engine problem that's caused the engine to run short on oil and develop a knock. I pe I own a 2005 Lincoln aviator. I recently found I had an internal engine problem that's caused the engine to run short on oil and develop a knock. I perform regular oil changes. I did not know what happened with the engine. I requested the service department perform an inspection and possibly develop answers. I additionally request and oil change and a transmission fluid exchange. Upon being notified my engine was no good and would need to be replaced for $9000; I returned to the service enter. I was informed the oil had been changed (on a car who's engine was no longer usable). I was informed there was no way to find out what the cause of the broken engine was; but that I would be charged 115 to listen to the engine. After I was given a $169 quote I was charged 174. As an explanation for the difference I was informed I was advised of a 300 charge and signed prior to receiveing the three services. I was very disappointed with the service provided and felt almost two hundred dollars was too much for information I already knew and provided the service tech on my arrival. The service provider was short of blatantly being disrespectful, Chris did not introduce himself or explain the Hoffman process. appeared disinterested and provided very little actual information. I have been to several service centers and my visit to Hoffman Lincoln is at the bottom of my list. I will not return to Hoffman and would rather travel a greater distance to frequent a different business. More

Better experience than in the past Asst Service manager was very easy to work with compared to other service advisors which I have had the "un" pleasure to work with during past visits. Asst Service manager was very easy to work with compared to other service advisors which I have had the "un" pleasure to work with during past visits. I only wish that the recall work on an airbag issue could have been completed, but was due to back ordered parts. Jason was very friendly to work with and was more than accommodating in providing me with a loaner. He also called me immediately once my vehicle was ready for pickup. More

Great experience They need to review car washer...he did a terrible job. Otherwise a great experience. I would definitely go back. Excellent price and service. Done They need to review car washer...he did a terrible job. Otherwise a great experience. I would definitely go back. Excellent price and service. Done More

One day service. Noticed vibration while driving.Went directly to Hoffman.Rcvd a loner and drove off.Took all of 45mins. R'cvd a phone call at 1615 same day,car is goo Noticed vibration while driving.Went directly to Hoffman.Rcvd a loner and drove off.Took all of 45mins. R'cvd a phone call at 1615 same day,car is good to go.Picked up fresh washed car and drove home.Note,dropped of my car about 1015 that morning. More

Another Smooth Service Experience This is getting to be habit and that is definitely a good thing. Yet another seemless service experience from beginning to end. The Hoffman service t This is getting to be habit and that is definitely a good thing. Yet another seemless service experience from beginning to end. The Hoffman service team is like a finely tuned machine from the time I am waived in through the garage door until the time I am cashed out and escorted back to my truck. I called my service consultant Chris Sawyer later in the previous week to make a service appointment as the schedule permitted. As usual, Chris got me in the very next Monday which exceeded my expectations. Chris always makes sure he works around my schedule and gets me in on a date/time that works for me. He never worries about what other work he has going on. He asks me what is most convenient for me and I can't ask for anything better than that. I also want to point out that the people who waved me in when I arrived were super efficient and friendly with the sign-in process. When I arrived there were orange safety cones in front of the incoming garage door. Juan(?) came up to my window to let me know the door was not working and I should drive in through the outgoing door. He opened the outgoing door for me and waved me in. Papi (?) took over from there and waved me in to the garage, quickly signed me in and assigned me a service number. Juan then asked me if I had a service consultant preference and he brought me right over to Chris' office. Great customer service all the way around. Chris greeted me and offered me a seat in his office as he made sure the work order was accurate and covered all my needs. He then brought me into the customer lounge and made sure I had everything I needed before hand delivering my work order out to the techs in the service garage. I was able to complete a lot of work on my laptop before Chris was back to let me know my truck service was complete and I was ready to roll. He personally handled my payment for the service and came out to my truck with me to ensure I was happy and everything was taken care of to my satisfaction. Simply outstanding! Chris and team ensure I will be coming back for another Hoffman service visit in the future. More

Freddie in Sales Freddy was great to work with. He was up front regarding the process and what needed to get done in order to complete the deal. He was able to arran Freddy was great to work with. He was up front regarding the process and what needed to get done in order to complete the deal. He was able to arrange to have some work completed before we picked up the vehicle despite back to back snow storms. He even came in on his day off to ensure the delivery went off smoothly. I will def recommend Hoffman Ford in the future. More

Jay Service Manager If you have an issue that has to be taken care of ASAP, this is your man. My Explorer was stranded in a snowstorm and jay instructed me what to do, go If you have an issue that has to be taken care of ASAP, this is your man. My Explorer was stranded in a snowstorm and jay instructed me what to do, got it towed to Hoffmans and was taken care of personally by Jay. Car delivered to my home as I was In Florida and couldn't pick it up. He went the "whole nine yards" to make it happen and me a very satisfied customer, THE BEST!!!!!!!!! More

Excellent Customer Service As Always I was having an issue with thumping under the front end as I was driving. Jason told me to bring my Lincoln in ASAP. He had a technician take it for I was having an issue with thumping under the front end as I was driving. Jason told me to bring my Lincoln in ASAP. He had a technician take it for a test drive. The problem was located. My vehicle was driven back to the shop. The thumping was corrected and I was on my way in just about an hour with a spit shine wash. How can you ask for better service and attention to detail than that. Thank you very much Jason and Hoffman Service. More

Warranty repairs As usual. Prompt outstanding service thank you again Jason Peltz ..you do not need twenty five words to describe outstanding service or an outstand As usual. Prompt outstanding service thank you again Jason Peltz ..you do not need twenty five words to describe outstanding service or an outstanding employee More