Hoffman Ford Lincoln
East Hartford, CT
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Extremely poor customer service. No one answers phone. No one returns calls. Managed to reach someone once, who scheduled a service appt 2 weeks later, but when we arrived today, the No one answers phone. No one returns calls. Managed to reach someone once, who scheduled a service appt 2 weeks later, but when we arrived today, they stated all appointments were cancelled. They didn’t call or email. Can only conclude they don’t stand by the cars they sell. More
Dave was excellent! Coordinated a quick turnaround of getting my problem resolved and my car back to me. Also appreciate Andrew, the shuttle driver who is always a joy t Coordinated a quick turnaround of getting my problem resolved and my car back to me. Also appreciate Andrew, the shuttle driver who is always a joy to get a ride from. More
I pay for The Works, including tires rotation , that didn’t happen because one of the rima Are marked and that tire didn’t move and a lot of other things, this will be last time will bring my truck to didn’t happen because one of the rima Are marked and that tire didn’t move and a lot of other things, this will be last time will bring my truck to Hoffman, thanks More
Everyone from David to the gentlemen who pick you up are polite and personable. The work I had done on my car was done in a timely and efficient manner. I was very satisfied with the job. They even washed polite and personable. The work I had done on my car was done in a timely and efficient manner. I was very satisfied with the job. They even washed my car! It’s a pleasure doing business with the service department at Hoffman Ford Lincoln. More
I went to almost all the Ford dealers in my area and chose Hoffman as they were most fair and the easiest dealer to work. Unfortunately they got caught in the middle between the me and Ford. In 2018 chose Hoffman as they were most fair and the easiest dealer to work. Unfortunately they got caught in the middle between the me and Ford. In 2018 I bought a new F-150 Raptor from Hoffman which developed many problems and was deemed a Lemon. Ford was very good to take it back on January 2020 . The take back deal was they would allowed my original 2018 MSRP toward any new MSRP Ford produce except an other Raptor or any of their other limited production vehicles. To play their game, I ordered and 2021 F-150 Platinum and eight months later the truck came in the end of August 2021. Four weeks later the 2022 order banks opened up and I gave Hoffman $1000 to ordered a 2022 Raptor with Ford's price protection guarantee. Ford accepted my order. After waiting one year Ford canceled my order and told me to reorder it as 2023 . I did in September of 2022 and Hoffman assured me it was still price protected backed to my original 2021 order date. March of 2023, after 1 1/2 years wait, My Raptor came in but Ford would not honer their original MSRP of 2021 order date as Hoffman gauarnteed they would . I call Ford customer service and they said "You can't expect price protection back to last years model". They said I would have to pay the Sept 2022 order quote. Now here is where Ford really got stubborn. I had made changes after my Sept 2022 reorder was placed plus Ford deleted some items do to chip shortages which overall should have reduced that reorder quote . Ford didn't care and says I have to pay the actual Sept 2022 reorder price even though it varies in six options from the truck I actually got. I am a life long Ford supporter and love the product but how are Ford customers suppose to play the car buying game if Ford keeps moving the goal posts? Jim Farley Has his work cut out for him. More