Hoffman Ford Lincoln
East Hartford, CT
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Easy and Efficient Mike Rivera at Hoffman Ford in East Hartford made buying a car simple and easy. He offered the best price for the value and the financing was excepti Mike Rivera at Hoffman Ford in East Hartford made buying a car simple and easy. He offered the best price for the value and the financing was exceptional. Overall Hoffman Ford is a first class dealership with real professionals. I would buy from them again and refer my friends and business associates. More
Nothing short than the best! I had told Frank what I was looking for and within a day he called to let me know he had found it! I wasn’t expecting it to all work as quickly as it I had told Frank what I was looking for and within a day he called to let me know he had found it! I wasn’t expecting it to all work as quickly as it did. Frank was amazing, walking me through the entire process and was beyond patient with me (I can be handful). The staff was just as friendly and knowledgeable. I can’t express enough how much Frank cares about his customers; you walk away feeling like family. He loves what he does and you can tell; which truly makes you feel like you’re in good hands. I enjoyed working with Fran just as much! This is a great group of people, they care about their customers and made sure I walked away happy. More
Stay away!!! The only nice person was the tech who took my keys. Worst experience of my life. My service person Chris must have been having a real bad morning when The only nice person was the tech who took my keys. Worst experience of my life. My service person Chris must have been having a real bad morning when I got there. No good morning when I said good morning... Chris never looked up from his computer screen. He talked to me like I was a child in school. I asked him why he wasn't nice and he said just tell me your issues today. I saw the service manager Mike trying to listen how he was taking to me, and I thought he was going to step in but he just walked into his office. Chris never did the service I asked for. I just needed to get out of there after seeing the manager not care either. I understand customer service isn't what it was years ago but I spend a ton of money there so you could atleast be nice. I understand now why all the people I dealt with over the years are gone. Please stay away from this dealer!!! More
Explorer Lease From the top down I was treated with professionalism. Kevin, Charlie and Fran put together an awesome deal. The car exceeds expectations. A pleasure t From the top down I was treated with professionalism. Kevin, Charlie and Fran put together an awesome deal. The car exceeds expectations. A pleasure to do business with. More
charlie hartley knows his trucks! i recently purchased a f 550 from charlie hartley. its obvious he really knows ford products well. he did what he said he would do and that speaks vol i recently purchased a f 550 from charlie hartley. its obvious he really knows ford products well. he did what he said he would do and that speaks volumes. he also had it safely delivered to me some 3 hrs away at no charge. thanks again charlie More
Good service My salesman Jason was very helpful. He responded quickly to my requests, found the vehicle I was looking for and was transparent during the sales proc My salesman Jason was very helpful. He responded quickly to my requests, found the vehicle I was looking for and was transparent during the sales process. More
Once I was able to get through they were excellent The service was great. They were even able to help me fix things that weren't their "problem" like the battery in my key, which another dealer told me The service was great. They were even able to help me fix things that weren't their "problem" like the battery in my key, which another dealer told me they couldn't do. They were able to accept my Care Guard insurance, and diagnosed and fixed the car the same day which helped. The shuttle also was huge service to me, as it really made my day more enjoyable. More
Excellent! When I thought all hope was gone Hoffman was able to get me into a new car that works for my family! Thank you Mike and Fran! When I thought all hope was gone Hoffman was able to get me into a new car that works for my family! Thank you Mike and Fran! More
Best Sales Staff, Managers & Financial Manager A+++ support for Mke Rivera and Fran Marinaro I cannot say enough for the Sales team and management of Hoffman Ford. From the moment we arrived at A+++ support for Mke Rivera and Fran Marinaro I cannot say enough for the Sales team and management of Hoffman Ford. From the moment we arrived at Hoffman, my wife and I commented that the overall atmosphere was very different than the other with whom we have purchased vehicles: VWs, Nissan, another Ford, multiple Plymouths, Chrysler, multiple Mazdas, etc. We were welcomed with handshakes, provided a warm friendly, non-pressured atmosphere -- good manners and a warm confidence in their roles and execution of the sale, strong product knowledge, patient explanations, developing the best deal for us, and completing the actions required for speedy delivery. We would come to learn that the Staff, primarily Mike Rivera and Fran Marinaro, reflected the values and ethics that characterizes Hoffman Ford: honesty, integrity, customer satisfaction, and effort shown to make the purchase meet our needs. A+ Honors to all, and to the management that sets the expectation, and to the Sales staff that reflect it with their energy and integrity. Loyal New Customers, Jarhead and The Boss. More
efficiently run! great customer service - the staff is very courteous. The shuttle was on time and driver very courteous as well. Thank you for excellent customer ca great customer service - the staff is very courteous. The shuttle was on time and driver very courteous as well. Thank you for excellent customer care. More