Hoffman Ford Lincoln

Quick, professional service I happened to be in the area and called in to schedule an oil change/tire rotation. The associate told me to come on down. When I arrived, my van wa I happened to be in the area and called in to schedule an oil change/tire rotation. The associate told me to come on down. When I arrived, my van was brought right in and the wait time was minimal. More

Lincoln MKZ Service My Lincoln needed to be housed over night because the issue needed to be resolved with a cold engine. I was promised a loaner would be available. I ar My Lincoln needed to be housed over night because the issue needed to be resolved with a cold engine. I was promised a loaner would be available. I arrived at my appointed time. Chris Sawyer greeted me immediately upon arrival. We went directly to his office where the paper work for the loaner was mostly filled out. We reviewed the reason for my scheduled appointment. Chris requested my driver's license and insurance information completed the authorization and escorted me to my loaner vehicle. The following morning Chris called to inform me that the main issue for my appointment had been found. He gave me an estimate for a service as well as an estimated time that my MKZ would be ready. I approved to have the work completed. As promised, Chris called me when the service work on my Lincoln was completed. It was actually ready earlier than anticipated. When I arrived we went over the service work performed and also talked about 2 potential issues that I needed to be aware of in the near future. My Lincoln was ready and waiting. It had been washed and vacuumed and looked showroom perfect. Chris walked me to the car and thanked me for using Hoffman Lincoln/Ford to service my MKZ. On the way home I noticed that I left a personal piece in my car. I called Chris and asked that it be retrieved and kept for me. Chris called back and offered to drop it by my home when he left work for the day. Which he did. I use Hoffman not only for the great service department but, mostly for the service associates such as Chris Sawyer. He treats you like you're special and when he greets you he looks you straight in the eye with a smile and a firm handshake. That, to me, is the mark of a gentleman. Thank you Chris for your #1 service skills and attention to detail. I will absolutely use Hoffman Lincoln/Ford every time my MKZ needs to be serviced. More

Oil change and tire rotation for my Ford Explorer The service team at Hoffman is professional and reasonably quick. The waiting area has Wi-Fi (so I'm able to get some work done) and coffee, etc. so The service team at Hoffman is professional and reasonably quick. The waiting area has Wi-Fi (so I'm able to get some work done) and coffee, etc. so the time moves pretty quickly if you decide to wait for your car. (They also have van service to drop you off / pick you up in the area.) More

Service was good but had to bring car back for more repairs Chris sawyer was helpful and kept me updated on my car situation, service was good hopefully I don't have to bring car back for the same repair Chris sawyer was helpful and kept me updated on my car situation, service was good hopefully I don't have to bring car back for the same repair More

My beloved 2008 Ford Escape broke down, Went to Hoffman Ford When my beloved 2008 Ford Escape broke down for the first time since I purchased the vehicle in 2008, I took it to Hoffman Ford where Mr. Jeff Dorman, When my beloved 2008 Ford Escape broke down for the first time since I purchased the vehicle in 2008, I took it to Hoffman Ford where Mr. Jeff Dorman, Assistant Sales Manager, made sure that the repair was diagnosed correctly and completely fixed in one day's time. (which was great because I had gone all weekend without a vehicle, and the weather was getting stormy as well!) I am worrying a bit that the potholes in East Hartford and Connecticut in general were why this repair was necessary, but aside from being expensive ($600 to repair), everything went well. I always go the my local Ford dealership, they understand the vehicle and its computerized functions much better than any independent service station. Sincerely, Holly Reed (have owned nothing but Ford's over my lifetime, Mustangs and now Ford Escape!) More

Top notch I always go to hoffman ford for service because they are the best. Chris is always friendly and goes out of his way to make sure my experience is 5 st I always go to hoffman ford for service because they are the best. Chris is always friendly and goes out of his way to make sure my experience is 5 stars. More

Hoffman Ford Experience I had to get some field service actions taken care of on my 2012 Ford Focus last weekend and chose Hoffman Ford in East Hartford, CT. They had Saturda I had to get some field service actions taken care of on my 2012 Ford Focus last weekend and chose Hoffman Ford in East Hartford, CT. They had Saturday hours which were very convenient for my schedule because I work Monday-Friday. The service was quick and they were very respectful in the Service Center. I will go back again. More

Recommendation This is the 3rd car I have bought from Hoffman Ford in the last 9 months.I have used Mike Rivera for each purchure and have been totally satified with This is the 3rd car I have bought from Hoffman Ford in the last 9 months.I have used Mike Rivera for each purchure and have been totally satified with his professionalism and general knowledge of the products and services he sells.He is very easy to work with even going to pick up vehicles in other states on his days off coming to my place to set garage door openers (twice) and helping me with various electronics setup for all systems (sometimes more than once).A dealership is only as good as the people working for them and Mike is excellent,I would recommend him to anyone. More

Extremely Rude Warranty Service I had my wife bring my car in 3/31/16 after I had heard a rattling sound. My wife's first language isn't English so I wrote down the likely culprit, a I had my wife bring my car in 3/31/16 after I had heard a rattling sound. My wife's first language isn't English so I wrote down the likely culprit, a loose exhaust/muffler. The mechanic was very kind to her and then she called me upset after dealing with the extremely Rude customer service representative. Telling her that she was ridiculous for not being to explain the sound outside my explanation. And that it definitely wasn't covered under warranty even though I had the same problem fixed in Florida. "So are you going to drive all the way down to Florida to have it fixed?" I told her to leave and when he handed her the keys back he said they fixed it and that she should find a new service center in the future. Unbelievable More