Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Hoffman Ford Lincoln
East Hartford, CT
608 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 608 reviews
April 01, 2016
Extremely Rude Warranty Service I had my wife bring my car in 3/31/16 after I had heard a rattling sound. My wife's first language isn't English so I wrote down the likely culprit, a I had my wife bring my car in 3/31/16 after I had heard a rattling sound. My wife's first language isn't English so I wrote down the likely culprit, a loose exhaust/muffler. The mechanic was very kind to her and then she called me upset after dealing with the extremely Rude customer service representative. Telling her that she was ridiculous for not being to explain the sound outside my explanation. And that it definitely wasn't covered under warranty even though I had the same problem fixed in Florida. "So are you going to drive all the way down to Florida to have it fixed?" I told her to leave and when he handed her the keys back he said they fixed it and that she should find a new service center in the future. Unbelievable More
by TRAVISGOELLER
Verified CustomerEmployees Worked With
B. Chris (name given)
March 31, 2016
Mike Rivera It is with great pleasure that I take a moment to write this review on behalf of one of your sales associates, Mike Rivera. I met with him on a Wedne It is with great pleasure that I take a moment to write this review on behalf of one of your sales associates, Mike Rivera. I met with him on a Wednesday evening and I was able to have my new Lincoln MKX delivered to me by Saturday afternoon. I found Mike to be very professional, very friendly and very knowledgeable about the vehicle I was purchasing. He remained very professional and attentive to my servicing needs even when I needed to put my new vehicle into service the following week due to minor damage to the back door from the other dealership. I would definitely consider using Mike Rivera in the future for my vehicle purchasing needs. More
by Charity
Employees Worked With
Mike Rivera
March 30, 2016
Awesome customer service Thank you Richard G for your excellent customer service. You went out of your way more than once to ensure my mom was comfortable with her new car. Ch Thank you Richard G for your excellent customer service. You went out of your way more than once to ensure my mom was comfortable with her new car. Cheers! More
by Happy Customet
Employees Worked With
Richard Gonzales
March 29, 2016
Saturday service I was pleased there is a Saturday service. The appointment was available in the afternoon and it was not rushed. I was only getting an oil change bu I was pleased there is a Saturday service. The appointment was available in the afternoon and it was not rushed. I was only getting an oil change but it included a car wash. Young man who greeted me was very friendly. More
by DOCFO
Employees Worked With
I really not sure. He didn't offer a card or anything. Don't think he wanted to be there on a Sat afternoon
March 27, 2016
Great Place to Buy a Car Jon was quick to respond to my email with good information. Every other dealer I contacted emailed a robo response. Jon Pighetti's response was honest Jon was quick to respond to my email with good information. Every other dealer I contacted emailed a robo response. Jon Pighetti's response was honest, personal and answered all my questions. He was willing to work cooperatively with me in an expeditious manner. I would highly recommend this dealership to purchase your next vehicle. Thank you Jon and Anthony. More
by PAULHARTAN72
Employees Worked With
Anthony Lopez and Jon Pighetti, Fran Marinaro
March 24, 2016
The service was a normal maintenance The service was as I said a normal maintenance plus removal of snow tires. It was explained to me that the normal 2 hours became 3 hours due to ali The service was as I said a normal maintenance plus removal of snow tires. It was explained to me that the normal 2 hours became 3 hours due to alignment. The lounge is kept very clean which makes it more pleasant. I was satisfied with the service I received. More
by M-LARKIN
Employees Worked With
The person who met me when I arrived is a very nice and friendly., Chris Sawyer
March 16, 2016
The best experience I ever had at a dealer Hoffman Lincoln The best experience I ever had at a dealer. My wife and I were in the market for our first SUV. During the process of deciding what w Hoffman Lincoln The best experience I ever had at a dealer. My wife and I were in the market for our first SUV. During the process of deciding what we wanted in a vehicle we remembered sitting in a Lincoln SUV at a car show and noticing how the seats were the most comfortable of any other vehicle. I decided to visit Hoffman Lincoln. The first time I walked in the place was buzzing with activity. While I was looking around someone came up to me and introduced himself as Mike Warner and asked if he could help. Mike was the on his day off and was still willing to help. Mike took time to ask what I was looking for and advised me on incentives and offers from Lincoln. Again, all on his day off. I left the dealership and told my wife about the experience and we decided to set up an appointment to test drive an MKC. Mike was able to give me a quote through email and made the arrangements for the test drive. We got to the dealer early and everything was ready to go. Even though we were early somehow we didn’t have to wait even while Mike was finishing with another customer. We test drove the MKC and just loved it. We were not interested in the interior color, but Mike found us another one on the lot, brought it to us and that was it. We settled on a price quickly and shock hands. It took maybe an hour. More
by PNUT1917
Employees Worked With
Mike Warner, Fran Marinaro
March 12, 2016
Unanounced repair visit with prompt, courteous service Stopped by unannounced (without an appointment) with a loud grinding noise coming from the right front wheel (Lincoln MKZ with only 1,300 miles on the Stopped by unannounced (without an appointment) with a loud grinding noise coming from the right front wheel (Lincoln MKZ with only 1,300 miles on the odometer) Even though it was close to closing time, the manager agreed to promptly look at the issue. Problem was found shortly thereafter - a small piece of rock stuck between the brake rotor and the brake caliper's cover. It has been removed, car was cleaned-up and washed. Excellent service! More
by JULIUSJ
Employees Worked With
Chris Sawyer
March 12, 2016
Love my new Lincoln MKX! Great experience at Hoffman's! I knew exactly the car I wanted and Kevin found it the next day. All the paperwork was in order and explained to me in a non-intimidating way. It's no I knew exactly the car I wanted and Kevin found it the next day. All the paperwork was in order and explained to me in a non-intimidating way. It's not everyday I buy a new car. Fran had made the loan process smooth and stress free. Bonus was not having to go to my DMV for new plates or registration. All was taken care of at the dealership. Loved that they drove the car to my residence and showed me everything I needed to know about my new car! I felt they all truly cared about my experience at Hoffman and I would definitely recommend them to all my friends and family. More
by catscan007
Employees Worked With
Mike Warner, Kevin Warriner, Bryce Piper , Fran Marinaro
March 11, 2016
outstanding experience will definitely be back This was my first visit to this F or dealership and their professional and efficiency service was outstanding. The waiting l location was clean and o This was my first visit to this F or dealership and their professional and efficiency service was outstanding. The waiting l location was clean and organized will workstations so I could actually do work comfortably. I will definitely be back More
by kmpickct
Employees Worked With
Brianne Kiamie
