
Hoffman Ford Lincoln
East Hartford, CT
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Great Experience We just bought a Lincoln MKX from Freddie Calderon at Hoffman Ford and the experience could not have been better. Freddie was professional, knowledgea We just bought a Lincoln MKX from Freddie Calderon at Hoffman Ford and the experience could not have been better. Freddie was professional, knowledgeable, and a pleasure to deal with. There was no "fast talk" or pressure during the entire process. Freddie worked with us and we were able to walk away with a great deal. We are very happy with our new/used car and with the Hoffman Ford dealership! More
Excellent Sales Experience Hoffman and Mike offered us an excellent, non-pushy experience. They could have tried pushing new, but actually recommended a used vehicle for our nee Hoffman and Mike offered us an excellent, non-pushy experience. They could have tried pushing new, but actually recommended a used vehicle for our needs. More
Unhappy with service I have brought my car, purchased at this dealership in 2014, in for service three times for the same issue. Typically I find the folks helpful & conc I have brought my car, purchased at this dealership in 2014, in for service three times for the same issue. Typically I find the folks helpful & concerned about my issue. Not this time. Really unhappy with the overall lack of concern. Looking for a new service center. More
Excellent service We had a previous relationship with another dealer. Hoffman blew them out of the water with service and attention to details. They were straightforwar We had a previous relationship with another dealer. Hoffman blew them out of the water with service and attention to details. They were straightforward in negotiating and did not make the process painful at all. More
Service review As always, I get taken care of like a VIP when I come to Hoffman. I was offered coffee, juice soda, and given somewhere comfortable to sit while I wa As always, I get taken care of like a VIP when I come to Hoffman. I was offered coffee, juice soda, and given somewhere comfortable to sit while I waited. I was updated during the process so that I knew what was going on and I was asked if I wanted something before they did it. When my tire pressure light came on after I had left, I returned and they quickly fixed the problem and I was on my way. More
Part Issues Recently had spark plugs and rear calipers changed on a Ford. Process took about 5 hours. Initial repairs were 4 hours but when I drove off the lot Recently had spark plugs and rear calipers changed on a Ford. Process took about 5 hours. Initial repairs were 4 hours but when I drove off the lot I noticed an immediate issue with a loud tapping in the rear of the vehicle. I return and the vehicle was addressed immediately, one of the calipers installed was bad and a replacement was located and installed. The response to the issue was quick but took another hour. The fact that there was an issue is concerning. I go to a dealer repair shop hoping to get a quality parts at a reasonable price. After looking up the parts installed I see that the part price is market up roughly 100% to what I can find online. I understand the dealer needs to make something on the parts but this is a bit extreme. More
Customer Satisfaction Guaranteed!! Hoffman Ford Lincoln overall experience went smooth and fast!!. Mike Rivera is an amazing Leasing Consultant . He made me feel comfortable and provide Hoffman Ford Lincoln overall experience went smooth and fast!!. Mike Rivera is an amazing Leasing Consultant . He made me feel comfortable and provided all the information i had in question. I have bought 3 other vehicles at other car dealerships, but this one by far is the best! The team wants to be happy in what you are purchasing and Mike Rivera never once was pushy or tried to get me into something i cant afford. I am a happy customer! Thank you! More
12,000 mile oil change/routine maintenance Your team in the service area is always efficient and courteous. This not only pertains to Chris but, also the representative that greets you as you Your team in the service area is always efficient and courteous. This not only pertains to Chris but, also the representative that greets you as you drive your car into the garage. Andrew is more than gracious and accommodating when shuttling me to and from my office. He is extremely courteous and has always picked me up exactly at the designated time. All are an asset to your team. More
Service Dept, Excellent Service. Very pleased. Would Return again when and if I need my car serviced. I would recommend. It to. my friends and family.the Employers. Excellent Service. Very pleased. Would Return again when and if I need my car serviced. I would recommend. It to. my friends and family.the Employers. do and excellent job and very well trained.thank you for your service. More