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Hoffman Ford Lincoln
East Hartford, CT
606 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 606 reviews
July 06, 2016
fix interior driver's front door opener handle. I was dismayed when I was told I had t wait a week for an appointment. When I said I believed it to be a major safety issue, the car was immediately I was dismayed when I was told I had t wait a week for an appointment. When I said I believed it to be a major safety issue, the car was immediately taken I and repaired with a new door opener assembly. Thanks for the response to the safety issue. More
by BOBDEBWOOD
Verified CustomerEmployees Worked With
Chris Sawyer
Helpful July 01, 2016
Good service at a fair price Got the works (lube, rotation, check everything, car wash) for $39.95. Replaced my broken off antenna for $22, which is a really good price. I mention Got the works (lube, rotation, check everything, car wash) for $39.95. Replaced my broken off antenna for $22, which is a really good price. I mentioned some weird squeaky noise from the rear of the car and did not have it looked at because of a $110 diagnostic fee. Maybe you need a lower "let's take a quick look" fee? More
by Mark T.
Employees Worked With
Kristin Skiba
June 30, 2016
Customer Satisfaction is what Hoffamn Ford is all about! In the years that we have had our Fords serviced at Hoffman...there has never been a time when we left unhappy. The staff is very friendly, profession In the years that we have had our Fords serviced at Hoffman...there has never been a time when we left unhappy. The staff is very friendly, professional and knowledgeable. From the time you arrive until the time you drive off in your vehicle..know you are in good hands! Hoffman Ford Lincoln is top shelf! More
by DRAINEAULT
Employees Worked With
Chris Sawyer
June 30, 2016
Very courteous My service agent was extremely courteous and attentive to my needs. She took the time to make sure she understood everything that I needed. The work My service agent was extremely courteous and attentive to my needs. She took the time to make sure she understood everything that I needed. The work was done in a timely manner and I loved the courtesy vehicle! More
by HANCOCKLISA
Employees Worked With
Kristin Skiba
June 29, 2016
Love Hoffman! Just bought my second car from Hoffman and was very happy with the experience! Marco and Fran were wonderful to work with to help get me into a new ( Just bought my second car from Hoffman and was very happy with the experience! Marco and Fran were wonderful to work with to help get me into a new (used), bigger car to fit my family. Thank you! More
by NATALEEPMARTIN
Employees Worked With
Marco Ortiz, Fran Marinaro , Chris Sawyer, Billy Genereux
June 29, 2016
Fast efficient recall repair I scheduled an appointment for a recall repair and was told it was an all day job. I was given a loaner vehicle so I could go about my day. My car was I scheduled an appointment for a recall repair and was told it was an all day job. I was given a loaner vehicle so I could go about my day. My car was done before noon. It came back to me washed and vacuumed. More
by EMMAJOYBLOOMFIELD
Employees Worked With
Chris Sawyer
June 29, 2016
Too busy, Too difficult to contact a real person Brought my 2013 Ford Escape in for a safety recall. Found out I needed to make an appointment. Called in to make an appointment... first available was Brought my 2013 Ford Escape in for a safety recall. Found out I needed to make an appointment. Called in to make an appointment... first available was 2 weeks out. Made appointment for 0730 with expressed desire to be finished by noon (was told the repair would take about 2 hrs). Dropped vehicle off day before and was told I would be called when done. Next day, when I didn't hear from service rep, I attempted to called to find out status at approx. 1:30 pm... had to leave a message. When service rep called back, all he could tell me was that the vehicle was not ready and he would call me.. no estimated time of completion, no explanation as to why it was taking so long... Just that it was not ready. About 45 minutes later I got a call from the service rep telling me the vehicle was ready... A couple of observations: (1) This dealership makes it cumbersome to make an appointment... They route all calls (after an exhaustive automated call menu) to a central operator who then sends you to the dealership and lets you deal with another automated menu... and if you mess up with your choice... start all over again. (2) The service department (and reps) must be very, very busy doing stuff as I have had to leave a message for a call back, and when I get the return call, no effort was made to find out the status of my repair either before or during the call. More
by bw112358
Employees Worked With
Chris Sawyer
June 28, 2016
Work was done on time, car was washed for free, I'm happy! I received very good service for two warranty repairs (one was an airbag) the car was returned to me more clean than it was when dropped off. I was ex I received very good service for two warranty repairs (one was an airbag) the car was returned to me more clean than it was when dropped off. I was expecting minimal attention as the work was being done under warranty, but I was pleasantly surprised. Thanks! More
by I drive a car
Employees Worked With
Dennis MacInnis, Kristin Skiba
June 28, 2016
First time at Hoffman..I'm a customer for life now. I went to Hoffman Ford on a very busy Saturday..My power brake motor went bad. When I arrived was greeting by a very pleasant girl,She said they were I went to Hoffman Ford on a very busy Saturday..My power brake motor went bad. When I arrived was greeting by a very pleasant girl,She said they were very busy but she would try to get to me ,I waited in the lovely waiting room maybe a half hour she came out and told me my power brake power was on a list of problems there would be no charge. and I also told here there was a recall on my gas tank, she said no problem they would take care of it,,When I got there when my car was ready it was washed This whole experience the best service I have ever gotten and I'm 62 yrs old...Thank You More
by BEACARLSON
Employees Worked With
I'm not sure of her name I think it starts with a T,,,very pleasant Service Dept
