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Hoffman Ford Lincoln
East Hartford, CT
608 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 608 reviews
August 18, 2016
LENGTHY DELAY IN CAR DELIVERY AFTER SALE IT TAKES 3-5 DAYS FOR DELIVERY OF VEHICLE AFTER SALE AS A COMPANY THAT BUYS MANY TRUCKS(14 FROM HOFFMAN) THIS IS WAY TO LONG IT TAKES 3-5 DAYS FOR DELIVERY OF VEHICLE AFTER SALE AS A COMPANY THAT BUYS MANY TRUCKS(14 FROM HOFFMAN) THIS IS WAY TO LONG More
by DVOGHEL
Verified CustomerEmployees Worked With
Charlie Hartley, Fran Marinaro
August 18, 2016
Attention To Detail Lacking Service overall was OK. Advisor a bit on the inexperienced side, but tried to be helpful. I needed to ask same questions several times before receiv Service overall was OK. Advisor a bit on the inexperienced side, but tried to be helpful. I needed to ask same questions several times before receiving a response. I had questions regarding battery recycling, front sensor operation and impact of not performing valve cover replacement. It was nice to be escorted to my car after the service, I just expect more attention to detail during the actual service visit. More
by DAVIDRESKA
Employees Worked With
Tiana Matos
August 17, 2016
Good service / poor marketing On a recent oil change, the service was fine, but a flyer had been mailed to me specifically referencing my CMaxEnergi and offering an oil change for On a recent oil change, the service was fine, but a flyer had been mailed to me specifically referencing my CMaxEnergi and offering an oil change for $24.95. The service tech , upon check in...explained that my CMax requires synthetic oil and the oil change would be considerably more than $24.95. Why would Hoffman mail me a brochure for my specific vehicle inviting me to come in for an oil change and not know that it needs synthetic oil, and that this service is more like $70? She did take $10 from the more expensive oil change, but Marketing needs to fix this! More
by KSMALLIDGE
Employees Worked With
Karen Spatafora
August 16, 2016
visit of august 15th, 2016 my ford fusion energi was purchased last fall,and came without a spare. the alesman promised to order a spare for me but never did so. i got a low p my ford fusion energi was purchased last fall,and came without a spare. the alesman promised to order a spare for me but never did so. i got a low pressure warning at brainard airport when i started the vehicle about 4pm i drove it to your dealership (@4miles or so). the car has a mere 5,000 miles the rim never got damaged, but your guy said the tire was not repairable. HAD TO BUY A NEW TIRE! no credit for the miles left on the tire! no ford guarantee covers tires apparently. I GUESS I SHOULD HAVE BOUGHT THE CAR WITHOUUT TIRES AND BOUGHT THE TIRES AT SEARS< OR ANY TIRE RETAILER< all tire retailers offer a tire warranty! apparently FORD and HOFFMAN do not! NO WARRANTY EVEN ON THE TIRE YOU JUST INSTALLED! THIS IS PREPOSPEROUS1 I SUBMIT THAT YOU NEED TO THINK ON THIS MATTER AND CONSIDER REVISING YOUR POLICY ON TIRES, and on any other vehicle components that leaves your current policy of industry stansards This was not intended as an employee critique, but a criticism of corporate policy More
by HILTON3190Q
Employees Worked With
Richard Gonzales
August 16, 2016
Best Car Purchase/Lease I have ever experienced. Mike Warner is a first class employee with the Hoffman Auto Group. Service and professionalism was the best I have ever experienced. I highly recomm Mike Warner is a first class employee with the Hoffman Auto Group. Service and professionalism was the best I have ever experienced. I highly recommend. More
by Marmylmas123
Employees Worked With
Mike Warner
August 16, 2016
my experience was good They were welcoming,pleasant ..they made sure I was taken care of and comfortable while getting my services done. Overall service was good,love workin They were welcoming,pleasant ..they made sure I was taken care of and comfortable while getting my services done. Overall service was good,love working with Jeff dorman. More
by LATTYJAM1
Employees Worked With
Jeff Dorman
August 16, 2016
Will go back Quick service. Did what they promised in the promised amount of time. Didn't try to push unnecessary services on my vehicle. Went above and beyond in Quick service. Did what they promised in the promised amount of time. Didn't try to push unnecessary services on my vehicle. Went above and beyond in repairs. More
by Christine
Employees Worked With
Chris Sawyer, Karen Spatafora
August 16, 2016
Good experience Buying my car was a great experience from the sales representative to the business manager. Our salesman was Jason he was knowledgeable and no pressur Buying my car was a great experience from the sales representative to the business manager. Our salesman was Jason he was knowledgeable and no pressure. I will definitely let people know this is a great place to buy a car. More
by VMWARE1019
Employees Worked With
Jason Grant, David Dickinson
August 15, 2016
Quickest Service Appointment I've Ever had I scheduled a service appointment with Service Advisor Chris Sawyer to have the oil in my truck replaced. I explained to Chris that I would wait for m I scheduled a service appointment with Service Advisor Chris Sawyer to have the oil in my truck replaced. I explained to Chris that I would wait for my truck as I needed to get into work for a meeting once the service was completed. Chris asked me what day I would like to bring my truck in and what time I wanted to come in. He was totally working around my schedule and not the service department's schedule. I was able to pick the date and time that worked best for me. I arrived at the service door at 7:30 AM and was immediately waved in. The check-in process took one minute before I was escorted into Chris' office to verify my service needs. Chris personally handed off the paperwork to a mechanic and requested that they get right on it. I went to the customer lounge (which is very comfortable - TV, coffee and free WiFi), fired up my laptop and started on some work prior to my meeting later in the morning. Before, I knew it, Chris came into the lounge to let me know my truck was ready to go. It was freshly washed and waiting for me to get in and go. I didn't even have time to finish my cup of coffee. Now that's what I call quick! From driving into the service bay to getting back in my truck and heading for work was maybe 45 minutes at most. Outstanding! Needless to say, I will be coming back to Hoffman Ford and Chris Sawyer for my next service appointment. Chris treated me like I was the number one Hoffman customer. More
by Kerry P.
Employees Worked With
Chris Sawyer
August 12, 2016
preowned 2015 Fusion Chad Stewart was very helpful and pleasant to deal with. He made buying the car easy. All the forms process and credit application seemed relatively Chad Stewart was very helpful and pleasant to deal with. He made buying the car easy. All the forms process and credit application seemed relatively simple and quick. More
by TFLYONSWH
Employees Worked With
Chad Stewart, Billy Genereux
