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Hoffman Ford Lincoln
East Hartford, CT
605 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 605 reviews
September 02, 2016
Not helpful Paid for a part replacement and less than a month later was stranded on the sign on the highway with a young child because the replacement was low qua Paid for a part replacement and less than a month later was stranded on the sign on the highway with a young child because the replacement was low quality, was not able to receive a rental car which prevented me from working for days. More
by sjg94002
Verified CustomerEmployees Worked With
Not sure
Helpful September 01, 2016
Car servicing Clean entry way, prompt greeting, efficient paperwork, comfortable waiting room. The wait was of reasonable length and the service associate kept me i Clean entry way, prompt greeting, efficient paperwork, comfortable waiting room. The wait was of reasonable length and the service associate kept me informed of the progress. Car was returned, vacuumed and washed. More
by mxmast65
Employees Worked With
Karen Spatafora
August 30, 2016
Service due to Recall The repair process took slightly longer than original time estimate but otherwise a good experience. Appreciated the car wash as part of the service The repair process took slightly longer than original time estimate but otherwise a good experience. Appreciated the car wash as part of the service experience. More
by CPFITZGE
Employees Worked With
Greeter, not sure what his name was. Very friendly and respectful but kept apologizing unnecessarily., Karen Spatafora
August 26, 2016
Instead of a ford fusion, I ended up buying a Lincoln I would like to have special thanks to Jason Grant for helping me to find a car that I loved to owe after driving an E-class Mercedes. From Feb 2016, I would like to have special thanks to Jason Grant for helping me to find a car that I loved to owe after driving an E-class Mercedes. From Feb 2016, he patiently replied to my emails and followed up with me for purchasing a car and eventually with having the first test drive and getting familiar with my taste, he convinced me to lease a Lincoln Instead of a Ford Fusion. I would like to have a big thanks to Billy and Fran for their patience while we were negotiating the deal and fruitful pieces of advice and their efforts to eventually make me qualified for leasing a new vehicle. Fran is very serious and without his help and insistence, I would not have ended up finalizing this deal. Billy, is very nice and respectful and highly good tempered. He tried to offer me the best working deal, very politely and patiently. Thank you all for your help and effort, It was a very joyful experience. More
by STGMT
Employees Worked With
Fran Marinaro, Jason Grant, Billy Genereux
August 24, 2016
Quick service Came for an oil change, rotate tires, checked fluids, they washed my car. Nice deal. I never have a problem coming here & getting things done. Came for an oil change, rotate tires, checked fluids, they washed my car. Nice deal. I never have a problem coming here & getting things done. More
by KDBNHRA
Employees Worked With
Tiana Matos
August 19, 2016
Great Experiance! I would not hesitate to recommend Hoffman Ford to my friends. Charlie Hartley was the greatest! He answered all my questions honestly and over my ex I would not hesitate to recommend Hoffman Ford to my friends. Charlie Hartley was the greatest! He answered all my questions honestly and over my expectations. I would not be shy to go to him for any other of my vehicle needs. or questions More
by NANCB
Employees Worked With
Charlie Hartley, Fran Marinaro , Billy Genereux
August 19, 2016
Excellent Customer Service The staff was efficient, courteous and I was very please with the end results. I wish the truck would have been cleaned but that doesn't hinder my fe The staff was efficient, courteous and I was very please with the end results. I wish the truck would have been cleaned but that doesn't hinder my feelings about the customer service received. More
by bradywhitect
Employees Worked With
Ruben Olmeda
August 18, 2016
Attention To Detail Lacking Service overall was OK. Advisor a bit on the inexperienced side, but tried to be helpful. I needed to ask same questions several times before receiv Service overall was OK. Advisor a bit on the inexperienced side, but tried to be helpful. I needed to ask same questions several times before receiving a response. I had questions regarding battery recycling, front sensor operation and impact of not performing valve cover replacement. It was nice to be escorted to my car after the service, I just expect more attention to detail during the actual service visit. More
by DAVIDRESKA
Employees Worked With
Tiana Matos
August 18, 2016
LENGTHY DELAY IN CAR DELIVERY AFTER SALE IT TAKES 3-5 DAYS FOR DELIVERY OF VEHICLE AFTER SALE AS A COMPANY THAT BUYS MANY TRUCKS(14 FROM HOFFMAN) THIS IS WAY TO LONG IT TAKES 3-5 DAYS FOR DELIVERY OF VEHICLE AFTER SALE AS A COMPANY THAT BUYS MANY TRUCKS(14 FROM HOFFMAN) THIS IS WAY TO LONG More
by DVOGHEL
Employees Worked With
Charlie Hartley, Fran Marinaro
August 17, 2016
Good service / poor marketing On a recent oil change, the service was fine, but a flyer had been mailed to me specifically referencing my CMaxEnergi and offering an oil change for On a recent oil change, the service was fine, but a flyer had been mailed to me specifically referencing my CMaxEnergi and offering an oil change for $24.95. The service tech , upon check in...explained that my CMax requires synthetic oil and the oil change would be considerably more than $24.95. Why would Hoffman mail me a brochure for my specific vehicle inviting me to come in for an oil change and not know that it needs synthetic oil, and that this service is more like $70? She did take $10 from the more expensive oil change, but Marketing needs to fix this! More
by KSMALLIDGE
Employees Worked With
Karen Spatafora
