Hoffman Ford Lincoln

Everyone there was curteous and efficient. I drove my car into the garage early in the morning and they took my car in for service. They had me wait in the dealership and had fresh coffee there I drove my car into the garage early in the morning and they took my car in for service. They had me wait in the dealership and had fresh coffee there while I watched TV in the waiting room. I was taken by shuttle to work in Hartford. They called to tell me that my car was ready around noon that day. The shuttle picked me up at my workplace and drove me back to the dealership. I then presented a gift card the dealership had given me and was pleasantly surprised with the price I paid for an oil change and filter. My car was outside waiting for me and had been cleaned inside and out. Fantastic service. More

Oil change-first after purchase Exceptional service, from pulling in to pulling out. Extras like car wash and vacuum were a nice bonus. Only issue I could say was scheduling via phon Exceptional service, from pulling in to pulling out. Extras like car wash and vacuum were a nice bonus. Only issue I could say was scheduling via phone was complicated and when I talked with a person not the machine, he seemed very flustered. This was my third and last time I was calling to attempt to schedule, the previous 2 calls (using the phone number on the windshield reminder sticker) I never got a person. One time there was no answer at all, and the other I was dropped after selecting from the first menu. More

is the best Ford dealership I've ever been to I visit that often Ford dealership in East Hartford Connecticut it was the best Ford dealership I have ever been in that they treat you wonderful and I visit that often Ford dealership in East Hartford Connecticut it was the best Ford dealership I have ever been in that they treat you wonderful and I wish they'd get more support and thank you guys again for the best of work and all the for all the rest of for dealership I have a big thank-you preciate it More

Excellent sales experiences I've bought several cars over the years with assistance from Charles Hartley. He is knowledgeable, experienced and will work hard to get the deal done I've bought several cars over the years with assistance from Charles Hartley. He is knowledgeable, experienced and will work hard to get the deal done while keeping your best interest in mind. I highly recommend Charles for your next car purchase. More

Great experience! This was my first purchase here and it couldn't have been easier and hassle free. It was almost surprising how easy this was! everyone was so nice and This was my first purchase here and it couldn't have been easier and hassle free. It was almost surprising how easy this was! everyone was so nice and i am looking forward to a long relationship with Hoffman! More

Excellent Richie Gonzales is a great saleman ,I bought three cars from him and he took care of me more than I expected great job Richie! I will highly recommend Richie Gonzales is a great saleman ,I bought three cars from him and he took care of me more than I expected great job Richie! I will highly recommend this dealer to anybody and offcourse recommend Richie for his great service. Once again thank you Richie. More

They made it right My salesperson was Rich Gonzales and he was just fine. A power steering pressure hose leak was discovered shortly after an oil change. I submitted a My salesperson was Rich Gonzales and he was just fine. A power steering pressure hose leak was discovered shortly after an oil change. I submitted a review concerning the proposed cost of repairs within a month after I purchased the vehicle - the repairs were done at another shop. I was contacted by Jeff Dorman who restored my faith and confidence in the Lincoln Hoffman dealership. He did the right thing. Thanks Jeff More

Decent Experience We had had our 2013 Ford Edge in for an oil change about 2 weeks ago, I had pointed out some issues we had come across in the short time we have had t We had had our 2013 Ford Edge in for an oil change about 2 weeks ago, I had pointed out some issues we had come across in the short time we have had the car. I left that morning after dropping it off feeling that the issues/concerns would all be addressed like they were told to me that they would be. We had then rescheduled to come in last week that being September 21st to have the repairs done. We needed to have the Shifter replaced for what seems to be a BIG problem with many of these cars where the Shifter doesn't want to to communicate with the car to say it is in Park, this work was fine (so far). the next thing which I had asked about at both appointments to be fixed was the Front passenger side bumper keeps popping out, the first appointment I was told it was just missing a screw and that it would be taken care of. A few days of that first appointment I noticed the bumper popped out again. So going through the cash out at the second appointment I was told that the entire front bumper would have to be removed to replace a bracket. So now I am considered that we will have to pay for this and I am hoping that FORD can help us out since we did purchase the car with this problem. I will look to be scheduling this at our next oil change and hope something positive comes out of it. More

Great work and timely completion and work done as requested. Car cleaned and washed and a future service need was discussed and instructions provided to get part and timely completion and work done as requested. Car cleaned and washed and a future service need was discussed and instructions provided to get part ordered and service scheduled. More

Trustworthy Dealership My first experience with this dealership was with their service department which I was incredibly impressed with. Recently I biught a new car & the My first experience with this dealership was with their service department which I was incredibly impressed with. Recently I biught a new car & the experience was Hoffman was easy. Jason Grant was my sales representative, He was helpful, knowledgeable and just an overall pleasant person to deal with. I would highly recommend working with this dealership. More