Hoffman Ford Lincoln

Decent Experience We had had our 2013 Ford Edge in for an oil change about 2 weeks ago, I had pointed out some issues we had come across in the short time we have had t We had had our 2013 Ford Edge in for an oil change about 2 weeks ago, I had pointed out some issues we had come across in the short time we have had the car. I left that morning after dropping it off feeling that the issues/concerns would all be addressed like they were told to me that they would be. We had then rescheduled to come in last week that being September 21st to have the repairs done. We needed to have the Shifter replaced for what seems to be a BIG problem with many of these cars where the Shifter doesn't want to to communicate with the car to say it is in Park, this work was fine (so far). the next thing which I had asked about at both appointments to be fixed was the Front passenger side bumper keeps popping out, the first appointment I was told it was just missing a screw and that it would be taken care of. A few days of that first appointment I noticed the bumper popped out again. So going through the cash out at the second appointment I was told that the entire front bumper would have to be removed to replace a bracket. So now I am considered that we will have to pay for this and I am hoping that FORD can help us out since we did purchase the car with this problem. I will look to be scheduling this at our next oil change and hope something positive comes out of it. More

Great work and timely completion and work done as requested. Car cleaned and washed and a future service need was discussed and instructions provided to get part and timely completion and work done as requested. Car cleaned and washed and a future service need was discussed and instructions provided to get part ordered and service scheduled. More

Good overall experience The sales staff worked with me to get me the car for a good price. They also got the car prepared while the paperwork was being processed so that I wa The sales staff worked with me to get me the car for a good price. They also got the car prepared while the paperwork was being processed so that I was able to drive it home then. More

Trustworthy Dealership My first experience with this dealership was with their service department which I was incredibly impressed with. Recently I biught a new car & the My first experience with this dealership was with their service department which I was incredibly impressed with. Recently I biught a new car & the experience was Hoffman was easy. Jason Grant was my sales representative, He was helpful, knowledgeable and just an overall pleasant person to deal with. I would highly recommend working with this dealership. More

Service department Never will visit this dealer again the service department. They took too long to fix vehicle. They lied about what is wrong with vehicle and when part Never will visit this dealer again the service department. They took too long to fix vehicle. They lied about what is wrong with vehicle and when parts would be coming into dealership. The vehicle was there for 3 weeks, for a one day job. The service people were not nice to customer. They did talk down to me, like I was 5. They said one thing, then something else. I think they should be retrained or fired. More

Not what I expected from Hoffman I bought a brand new vehicle at Hoffman Ford because I thought of them as reputable and a cut above the other dealers. I passed 5 ford dealers to get I bought a brand new vehicle at Hoffman Ford because I thought of them as reputable and a cut above the other dealers. I passed 5 ford dealers to get to Hartford and decided to buy my new vehicle there. During the financing with Fran, I was sold the Simonize package for $1500. after watching a video presentation on it. It takes a few hours to do the Simonize so I scheduled an appointment with service. Went to my appointment, almost an hour drive for me, and was told that we had to reschedule so they could get me a loaner as it would take more than a day, so I did. A week later I came back - again an hour drive each way - dropped off my car and left with the loaner. A few days later get the call my car is ready. I went to pick it up and it looked nice and shiny....but it looks that way after a car wash for $25. I left and headed home and thought I would check it out. The outside appeared to be Simonized/waxed and the front seats as well. I have rubber mats in the floor and they were never removed to do the carpets as I have tape on them and would know if they had been removed - same with the back seat and the back carpets - not done - and the third row seating was still wrapped in factory plastic so they were never treated and neither was the cargo area - I have a heavy plastic mat taped down and would know if they removed it to Simonize. I called service asked for the Dept that does the Simonize and I was told they send it out to a third party. I asked to speak to them so I could let them know I think the carpet throughout and back seats weren't done. I was told they would have the company call me - after one week of no calls - I called George again. Told him I haven't heard back from anyone and he said he would contact them and have them call me. So I waited - almost 2 weeks and called Hoffman back. This time I left messages with Billy the Ford Sales General Manager, Dave the Sales Manager, Jeff the Service Manager, and George the auto body manager who took my car for Simonize treatment. I let them know how I spent $1500. for a treatment that was to be done throughout the car and it wasn't done as per the agreement. It is now one month later and I have never received a call back from anyone - complete silence. I am shocked that this is how they handle their customer service. Hoffman, driven by trust, is their motto, but I have been driven the run around with no answers and no solutions. I consider myself a good customer who buys new cars every three years and would've liked to build a long relationship with Hoffman, but unfortunately they don't even call me back - so I guess they don't need my business. Today there is still no resolution to my issue of not getting what I was sold for $1500. Shocking....... just shocking...... More

Great experience Hoffman Ford is the fourth local dealer that I have tried for service. So far, Hoffman is by far the beast. Nice to be greeted in person, escorted to Hoffman Ford is the fourth local dealer that I have tried for service. So far, Hoffman is by far the beast. Nice to be greeted in person, escorted to a Service Advisors office (not a counter), have an Advisor without an attitude and to top it off, my truck was washed when returned. And not a quick wash, a very thorough wash including the wheels. More

Second service visit This was my second visit to Hoffman. Service was as good as it was the first time. This time Karen Spatafora took care of me. She was very friendly This was my second visit to Hoffman. Service was as good as it was the first time. This time Karen Spatafora took care of me. She was very friendly and answered all my questions. Very helpful. Had to come back for traction control light and stuck shifter. Thank you for your service. More

Re-write of my experience This is a re-write of a review from a week ago of my experience at Hoffman Ford Lincoln. The first time there, I dealt with Tianna. I had a humming This is a re-write of a review from a week ago of my experience at Hoffman Ford Lincoln. The first time there, I dealt with Tianna. I had a humming noise in the front driver side wheel. It was a bad bearing. She Scheduled an appointment for the next week because they had to order the parts. When I came back, I had Jason Pealtz help me. It was not Jason Grant. An not sure if I spelled his last name right or not. I couldn't remember Jason's last name when I wrote the last review. So I just wrote his first name. When I went back and read the reviews, I noticed that Jason Grant's name was posted. I called Hoffman motors to try to speak to a manager to fix this. Just wanted to clear the air about that and just write another review. Jason was great. I then came back again because the traction control light would sporadically come on and the shifter would get stuck after start-up. I was helped by Karen Spatafora. She was also great. I will come back in the future and be helped by whomever is there. More

A wonderful experience My experience was incredible . Jeff Dorman went above and beyond what was necessary to keep my car safe and to allow me to travel home (Pennsylvania My experience was incredible . Jeff Dorman went above and beyond what was necessary to keep my car safe and to allow me to travel home (Pennsylvania ) . I have told so many about my situation with faulty brakes and Jeff putting forth the extra effort to get me back on the road asap. I am very impressed with your staff and service to an out of tower and not a regular customer !! More