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Hoffman Ford Lincoln
East Hartford, CT
607 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 607 reviews
October 15, 2016
Long Wait, Incompetent Service I made an appointment for my brand new 2016 Edge in for its first oil change and tire rotation. In addition, the left rear door gasket was flapping in I made an appointment for my brand new 2016 Edge in for its first oil change and tire rotation. In addition, the left rear door gasket was flapping in the breeze and needed to be fixed. Upon arrival, the service associate had no record of my request to have the gasket fixed. I then waited an HOUR AND A HALF (remember - I had an APPOINTMENT) for them to complete my oil change and tire rotation, and for the technician to say he couldn't find anything wrong with the gasket. Now, my 10 year old, who sits on that side of the car, has repeatedly noticed it was unattached. So the sales associate went over to the vehicle, took one look, and said "please have a seat while I verbally berate the service technician." She was steamed, and so was I. I will NOT be bringing my vehicle to Hoffman for its future service needs. If a service technician is either too lazy or incompetent to notice an obvious issue that literally a 10 year-old child noticed, I don't have any trust that they will accurately diagnose and correct future undoubtedly more complex issues. More
by 2016Edge
Verified CustomerEmployees Worked With
Karen Spatafora
October 12, 2016
replaced brakes and tires Karen provides exceptional service! She did a great job accommodating my needs and schedule and I'm consistently impressed by her positive attitude an Karen provides exceptional service! She did a great job accommodating my needs and schedule and I'm consistently impressed by her positive attitude and attention to detail. More
by NANCY B
Employees Worked With
Karen Spatafora
October 12, 2016
Inexperienced, uninformed and disrespectful of my time I bought a previous car from Hoffman, and even though it was not the Ford I would be driving, I found them to be arrogant and unhelpful in 1998, when I bought a previous car from Hoffman, and even though it was not the Ford I would be driving, I found them to be arrogant and unhelpful in 1998, when my husband and I bought an escort from them. I went in to test drive the CMax, because they are right around the corner from me. I had no intention of buying. Looked at the Escape and wanted a hybrid. While I was sitting with my salesperson, I spotted the Fusion Energi, a plug in hybrid. I loved it. I went back to test drive it a few days later, and MADE AN APPOINTMENT. Got a phone call from the salesperson asking when I was coming in. Told him, when I did drive the car, that I wanted Navigation, which he seemed to think we could add. (Could not.) This was a 2014 car. The manager said let's see what else we have for leftovers--and found the one I bought. I bought a 40K car for 30K. It was a good deal. I could not have gotten this car anywhere else. Or I would have. As usual, Hoffman impressed me the same way they did in 98. They had a complete disrespect for my time. Other than my first walk-in moment, I made appointments. The battery wasn't charged (on a plug-in hybrid) which meant I couldn't evaluate the mileage or performance.) I was supposed to be there a half hour before the finance appointment to test drive the other car of my choice and I cooled my heels for about 40 minutes. Then the finance guy left. When he finally came back.... well see for yourself: I was also contacted by their finance department and told I would get 1.9 financing, and when I went to ink those papers, it was 2.49. THEY CALLED ME. The finance guy denies it, but someone called ME. If I were smarter I should have walked out. I just loved the car so much. The finance guy was a jerk. He implied I was wrong about the phone call from his department. I should have walked out at that moment, but I did love the car. More
by 12345
Employees Worked With
Chad, Fran Marinaro
October 11, 2016
Helpful & Knowledgeable Staff I was looking for a Mustang and noticed a nice used one on Hoffmans page. I stopped in at lunchtime and was greeted at the door by Corey Stahl. he was I was looking for a Mustang and noticed a nice used one on Hoffmans page. I stopped in at lunchtime and was greeted at the door by Corey Stahl. he was friendly and not pushy. i also had the chance to sit with the General manager Billy Genereux who was also helpful and explained everything. I would recommend Hoffman and see Corey & Billy for any needs as they will do what is right for the customer. More
by pilatti1
Employees Worked With
Fran Marinaro , Billy Genereux, Corey Stahl, Jason Peltz
October 11, 2016
Adding accessories to my truck. I added a step and a cover to my new Ford F 150 truck. They did an excellent job and they were very friendly. I would use them again. I added a step and a cover to my new Ford F 150 truck. They did an excellent job and they were very friendly. I would use them again. More
by carolynk6483
Employees Worked With
Jason Peltz
October 07, 2016
Everyone there was curteous and efficient. I drove my car into the garage early in the morning and they took my car in for service. They had me wait in the dealership and had fresh coffee there I drove my car into the garage early in the morning and they took my car in for service. They had me wait in the dealership and had fresh coffee there while I watched TV in the waiting room. I was taken by shuttle to work in Hartford. They called to tell me that my car was ready around noon that day. The shuttle picked me up at my workplace and drove me back to the dealership. I then presented a gift card the dealership had given me and was pleasantly surprised with the price I paid for an oil change and filter. My car was outside waiting for me and had been cleaned inside and out. Fantastic service. More
by CLARKM7
Employees Worked With
Brian Barbour
October 05, 2016
Oil change-first after purchase Exceptional service, from pulling in to pulling out. Extras like car wash and vacuum were a nice bonus. Only issue I could say was scheduling via phon Exceptional service, from pulling in to pulling out. Extras like car wash and vacuum were a nice bonus. Only issue I could say was scheduling via phone was complicated and when I talked with a person not the machine, he seemed very flustered. This was my third and last time I was calling to attempt to schedule, the previous 2 calls (using the phone number on the windshield reminder sticker) I never got a person. One time there was no answer at all, and the other I was dropped after selecting from the first menu. More
by CPROV20
Employees Worked With
Richard Gonzales, Jason Peltz
October 05, 2016
is the best Ford dealership I've ever been to I visit that often Ford dealership in East Hartford Connecticut it was the best Ford dealership I have ever been in that they treat you wonderful and I visit that often Ford dealership in East Hartford Connecticut it was the best Ford dealership I have ever been in that they treat you wonderful and I wish they'd get more support and thank you guys again for the best of work and all the for all the rest of for dealership I have a big thank-you preciate it More
by FABIANPOWELL87
Employees Worked With
Karen Spatafora
September 30, 2016
Excellent sales experiences I've bought several cars over the years with assistance from Charles Hartley. He is knowledgeable, experienced and will work hard to get the deal done I've bought several cars over the years with assistance from Charles Hartley. He is knowledgeable, experienced and will work hard to get the deal done while keeping your best interest in mind. I highly recommend Charles for your next car purchase. More
by Linda
Employees Worked With
Dean Walsh , Charlie Hartley
September 30, 2016
Great experience! This was my first purchase here and it couldn't have been easier and hassle free. It was almost surprising how easy this was! everyone was so nice and This was my first purchase here and it couldn't have been easier and hassle free. It was almost surprising how easy this was! everyone was so nice and i am looking forward to a long relationship with Hoffman! More
by MORIAH2005
Employees Worked With
Daniel Dowdy, David Dickinson, Billy Genereux
