Hoffman Ford Lincoln

October 27 visit Jason was helpful and pleasant when I dropped off the car and when he called to discuss what work was done. The receptionist was also helpful when I p Jason was helpful and pleasant when I dropped off the car and when he called to discuss what work was done. The receptionist was also helpful when I picked up my car. Jason was on the phone, so she got my keys and bill and checked me out quickly. More

Excellent Brian was fantastic. Everything was checked and done that I had on my list. Love that they go beyond and clean the car. Will be coming back. Brian was fantastic. Everything was checked and done that I had on my list. Love that they go beyond and clean the car. Will be coming back. More

F350 service Had my Ford serviced here and was done in a timely manner, as I waited in there waiting room. Drive in drop off service garage even for a f350 is gr Had my Ford serviced here and was done in a timely manner, as I waited in there waiting room. Drive in drop off service garage even for a f350 is great. More

Execellent work done in a timely fashion. Great Staff. Great service from your service staff. Did an excellent job in diagnosing the problem leading to a positive resolution. Karen Spatafora did an excelle Great service from your service staff. Did an excellent job in diagnosing the problem leading to a positive resolution. Karen Spatafora did an excellent job as a service consultant in handling my service appointment. And I believe George was my service technician who did excellent work servicing my 2003 Lincoln Town Car. More

Amazing. Jason was fantastic. I really appreciated the service and really appreciated working with Jason. He he was forthcoming with the fact that Ford covered a this repair and it I really appreciated the service and really appreciated working with Jason. He he was forthcoming with the fact that Ford covered a this repair and it saved me over $1,000 which is much appreciated with the fact that my wife and I just had a child. I won't forge this visit and really appreciate the service. More

UN~SATISFIED CUSTOMER Hoffman Ford East Hartford, Connecticut After 2 vehicles and almost 20 years as a customer, I am no longer confident in the service given there. I Hoffman Ford East Hartford, Connecticut After 2 vehicles and almost 20 years as a customer, I am no longer confident in the service given there. I could not recommend this company to anyone. I am now looking for another dealership to service my truck. On the 19th of February 2015. This is what happened Check engine comes on. On my way to work my truck dies, I get it started & can't go over 20 mph. I made it to work and had to have it towed to Hoffman Ford (7:00). I called the dealership & spoke with Rep. Jason Peltz, I informed Jason that my truck broke down and at this time it was being towed to Hoffman Ford. By 2pm I hadn't heard anything from Jason, so I figured I better call (this was 2pm). The response I received was "We don't have your truck". I say "What, I sent it there @ 8 am!" Jason's response "ok I'll look on the lot". Mean while I get on the phone with my insurance company (who towed my vehicle), who in turn made some calls, and the tow company contacts me & tells me that they dropped off my vehicle At 8:30 am. At the same time Jason calls me, (now it's 3 pm) to tell me that they found my truck on the lot...! The tow truck driver failed to bring in the keys... (But I informed you to be on the look-out) we'll look at it tomorrow.. (A whole day lost) As I see it all we're all at fault here, * truck driver for not bringing in the keys, * Me for not calling earlier to check on the truck (I'm thinking I told you that it was coming in was enough) * Dealer Rep. Not being on the look out.. A $4,300.- bill. Date 19 Feb 2015 Mileage in 117510 Milage out 117512 Break down of Diagnostics Turbo under boost Turbo oil cooler Week injectors 2,6 & 8 (replaced), Excessive wet carbon in the intake manifold (cleaned). Replaced unison ring. Replaced engine oil cooler core. Replaced EGR cooler. Feb 19, 2015 17 Mar 2015 Check engine light comes on Milage in 117808 / Milage out 117815 ( truck driven 296 miles) Drove truck to breakfast and when I came out there was oil all over the parking lot and truck wouldn't start. I had the truck towed to Hoffman Ford. Oil leaking from the engine oil pressure switch. Another day or two with out vehicle. No charge. Milage out 117815. April 02, 2015 Milage in 117873 ( Truck driven 58 miles) Check engine light comes on Turbo under boost (again) Remove and replace Turbocharger Assembly $1,900.00 Removed and checked VGT SOLENOID and found to be operating properly..! Total paid thus far for Check engine light coming on, Turbo under boost $6,200.00 September 14, 2016 Mile in 127245 (miles driven 9,372) Check engine light comes on Diagnostics performed Turbo under boost I was told that Cylinder 1, 3 & 4 are bad and that it was going to cost $2,500.00 to repair. STOP AND DONT DO ANYTHING...! I go to pay for the diagnostics test, I notice that the paperwork that I paid for was not the same as the paperwork the dealership had me sign for. I requested a copy of the same paperwork that I was signing for and was told NO I CANT GET A COPY OF THIS PAPERWORK, but I paid $148 I should have everything that you came up with! No this is confidential. Fine give me my truck.. I take it to another shop and it turns out I just needed a Turbo Actuator $400.00, not Cylinders (costing me 1, 3 & 4 are not bad and that it wasn't going to cost $2,500.00 to repair. It also cost me $400 in labor for a grand total of $800. NOT $2,500.00.....! A PERSON GOES TO THE DEALERSHIP AND PAYS THE EXTRA COST TO GET THE JOB DONE RIGHT THE 1ST TIME.. I AM NOT HAPPY WITH THE SERVICE IVE GOTTEN FOR THE LAST FEW YEARS...! More

Outstanding customer service Brain Barbour provided customer service that was above and beyond what should be expected. The personal touch and effort via communication only added Brain Barbour provided customer service that was above and beyond what should be expected. The personal touch and effort via communication only added to his knowledge of the vehicle. More

First Visit...Pleasant One I recently inherited a Ford and had it shipped here from Florida. Not having any knowledge of the service history, and eventually giving the car to m I recently inherited a Ford and had it shipped here from Florida. Not having any knowledge of the service history, and eventually giving the car to my young daughter, I wanted it to be looked over from top to bottom. I am not from the area but work 5 minutes away. I looked up the local Ford Dealership/Service and discovered Hoffman. Making the appointment, Dropping off and subsequent Shuttle service was all smooth and easy. Car needed an extra day to complete, so I picked it up, and ran through the same process the next day. Jason was patient and tolerated my inability to properly explain foreign noises....and in the end, I knew he made sure everything was running smoothly. Andrew, the shuttle driver who ended up driving me 4 times was just as friendly. So my car is fixed, I have peace of mind, and even though Hoffman is not in my back yard, I will come back when needed as they proved themselves to me to be reputable and customer focused.. More

30000 mile service for my Lincoln MKC at Hoffman As always, I was impressed with the efficiency of the service department. When I drove in, I was immediately greeted and signed up, then passed to Bar As always, I was impressed with the efficiency of the service department. When I drove in, I was immediately greeted and signed up, then passed to Barbour Brian, my service writer who logged me in and detailed what was required for the 30000 mile check. The waiting room was comfortable and coffee was available with quite a few Keurig pod selections. Barbour came in to give me an interim update and verify filter changes that were required. The time it took to complete service was probably 15-30 minutes faster than my mental estimate, so I was quite pleased overall with the entire experience. More

Best Repair Experience Ever I was very pleasantly surprised with the high level of professionalism that I experienced. I wouldn't hesitate to recommend the service department to I was very pleasantly surprised with the high level of professionalism that I experienced. I wouldn't hesitate to recommend the service department to anyone. More