Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Hoffman Ford Lincoln

East Hartford, CT

Overview
Reviews
Vehicles
4.4
610 Reviews
Call Dealership (888) 472-8497

600 Connecticut Blvd

East Hartford, CT

06108

Directions

By Type

Showing 610 reviews

November 08, 2016

service was excellant. sch an app on line is the way to go. took me in on time. and out in good time. liked the wash and vacume of car. More

by HHKH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Peltz
Report | Print
Nov 08, 2016 -

Hoffman Ford Lincoln responded

Hi HHKH, Thank you for choosing Hoffman ford Lincoln for your vehicle service needs. We are happy to read that our team provided excellent and prompt service and that you enjoyed our wash and vacuum! We value you as our customer and are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead as well as delivering a nicely washed vehicle! See you at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 07, 2016

2 hour oil change Oil/filter change took much longer than expected. 2 hours for service and car wash. Also, oil life monitor was not reset by mechanic. Past service ex More

by xyz123
Recommend Dealer
No
Employees Worked With
Brian Barbour
Report | Print
Nov 21, 2016 -

Hoffman Ford Lincoln responded

Hello xyz123, Thank you for providing us with your feedback about your recent visit to our Hoffman Ford Lincoln service department. We sincerely apologize for the extended wait time that you experienced during your routine maintenance. When trying to locate your information we couldn’t find it based on your username that you have listed on DealerRater. I would love the opportunity to speak with you to further address your concerns and any questions you may have. I can be reached at (860) 290- 5519 or via e-mail at alison.gilbert@hoffmanauto.com. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 07, 2016

SERVICE AT HOFFMAN SERVICE WAS GREAT AND CUSTOMER AREA WAS TOP. EVERYONE WAS BOTH HELPFUL AND FRIENDLY AND THE WORK WAS DONE IN A PROPER AMOUNT OF TIME More

by FRANKCEIL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Barbour
Report | Print
Nov 07, 2016 -

Hoffman Ford Lincoln responded

Hi FRANKCEIL, Thank you for trusting Hoffman Ford Lincoln for your vehicle service needs. We are pleased to hear that you enjoyed our waiting area and that our team was helpful and friendly and completed the maintenance in a prompt manner. We value you as our customer and are dedicated to ensuring your vehicle is running safely and efficiently for the years ahead. See you at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 03, 2016

Service appt All employees very courteous, friendly and professional. Do not get this type of service EVERYWHERE for sure !!! Keep up all the good work. Tha More

by CCASEY161
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Billy Genereux
Report | Print
Nov 03, 2016 -

Hoffman Ford Lincoln responded

Hello CCASEY161, Thank you for choosing Hoffman Ford Lincoln for your vehicle service needs. We are pleased to hear that our team was courteous, friendly and professional. We value you as our customer and are dedicated to ensuring an exceptional experience at every visit. See you next time! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 03, 2016

A Day at the Spa A laid back professional atmosphere I enjoy, especially when I live in Norwalk, CT. This is my 2nd time coming back up here since I bought my car from More

by DARWIL329
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Grant, Jason Peltz
Report | Print
Nov 03, 2016 -

Hoffman Ford Lincoln responded

Hi DARWIL329, Thank you for trusting Hoffman Ford Lincoln for your vehicle service needs. We are pleased to hear that you enjoyed our laid back and professional atmosphere and that our team provides you with service worth driving the distance for. We value you as our customer and are dedicated to ensuring your vehicle is running safely and efficiently for the years ahead. See you again at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 02, 2016

Engine Light Repair It was easy to book the appointment and they took care of all the issues. I got an oil change, engine light repair and fixed a plastic undercarriage More

by MBREITENBACH75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Peltz
Report | Print
Nov 02, 2016 -

Hoffman Ford Lincoln responded

Hi MBREITENBACH75, Thank you for choosing Hoffman Ford Lincoln for your vehicle service needs. We are pleased to hear that it was easy to book your appointment and that our team took care of all your concerns with your vehicle. We value you as our customer and are always here to ensure your vehicle is running safely and efficiently. See you again at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 02, 2016

complete explanations of the issues and the costs The work was completed at a fair price. The check engine light was diagnosed and fixed, four new tires and alligment. Only outstanding irritation is More

by STEVE.OLEKSAK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Barbour
Report | Print
Nov 02, 2016 -

Hoffman Ford Lincoln responded

Hello STEVE.OLEKSAK, Thank you for trusting Hoffman Ford Lincoln with your vehicle service needs. We are sorry to hear about the blistering paint on your Ford’s hood, however we are happy to hear that your check engine light was diagnosed and fixed and you received new tires and an alignment from our team. We value you as our customer and are dedicated to ensuring that your vehicle is running safely and efficiently and look forward to seeing you at your next appointment. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 01, 2016

Latest Lincoln Service I was having an issue with my brakes on my 07 MKZ and the service dept. took good care of it. The service advisor kept me well informed regarding the More

by DANA B.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Barbour
Report | Print
Nov 02, 2016 -

Hoffman Ford Lincoln responded

Hello DANA B, Thank you for trusting Hoffman Ford Lincoln for your vehicle service needs. We are pleased to hear that our team addressed the brake issue with your 07 MKZ and that your Service Advisor kept you informed on the status of your vehicle every step of the way. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 31, 2016

A Great Crew At Hoffman My recent experience at Hoffman was excellent. The staff I worked directly with in purchasing a new car, from the salesman to the finance director, w More

by MOWMAN49
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie Hartley, Fran Marinaro , Billy Genereux
Report | Print
Oct 31, 2016 -

Hoffman Ford Lincoln responded

Hello MOWMAN49, Thank you for choosing Hoffman Ford Lincoln and congratulations on the purchase of your new vehicle! We are happy to read that our staff was courteous, prompt, and thoughtful, and fully explained the features of the vehicle to help you make an informed decision. We appreciate you as our customer and are dedicated to ensuring an exceptional experience at every visit. See you when you vehicle is in for service! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 28, 2016

Hoffman Service My recent visit to Hoffmann Ford Lincoln was, as it has been in the past, a very positive experience. Everyone was prompt, informative, professional, More

by JOHN.DOVIDIO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karen Spatafora
Report | Print
Oct 28, 2016 -

Hoffman Ford Lincoln responded

Hello JOHN.DOVIDIO, Thank you for choosing Hoffman ford Lincoln for your vehicle service needs. We are happy to read that our team was able to give you a positive experience that was prompt, informative, professional and thorough. We appreciate you as our customer and are dedicated to ensuring that your vehicle is running safely and efficiently. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

1
...
23
24
25
...
61