Hoffman Ford Lincoln
East Hartford, CT
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Great service would recommend to my friends and family. Shop is much more organized than before.Management has improved ten fold.Great job Hoffman Ford. would recommend to my friends and family. Shop is much more organized than before.Management has improved ten fold.Great job Hoffman Ford. More
Brand new Ford Fusion Purchased a brand new Ford Fusion from Hoffman Ford in September 2016. When I came to pick up the car, though, some of the rubber moldings had been da Purchased a brand new Ford Fusion from Hoffman Ford in September 2016. When I came to pick up the car, though, some of the rubber moldings had been damaged by someone at Hoffman when they were unwrapping it. The sales person noticed it and said I had to come in to get it fixed at a later date since they didn't have the parts available. While inconvenient, I agreed to take it in later in the month and get it fixed. They took care of the damage, provided a loaner car, and made things right. Despite the minor problem, I got a great car at a great price. And Karen in the service department was excellent to work with. More
Mustang service Brian was very accommodative and provided excellent service. I am very satisfied with the service. He got me ina day earlier than scheduled but manage Brian was very accommodative and provided excellent service. I am very satisfied with the service. He got me ina day earlier than scheduled but managed to get the work done for the day. More
Outstanding Service This was my first scheduled service and I was treated very professionally and my car completed on tilme. They even brought me my coffee that I left i This was my first scheduled service and I was treated very professionally and my car completed on tilme. They even brought me my coffee that I left in the car. More
Quick and Easy Service It was super easy to make a service appointment on a date and time that fit my schedule. Check-in was immediate by both the receiving tech and the ser It was super easy to make a service appointment on a date and time that fit my schedule. Check-in was immediate by both the receiving tech and the service advisor (Karen S.). I went to the customer lounge for a cup of coffee and to do some work on my laptop (free WiFi). My truck was ready to go within one and a half hours and I was on my way back to work. Again, very easy, very convenient, very quick. Can't argue with that. More
top notch customer service Bryan understood the issue, set a time for repair and it was complete an hour before he promised. The shuttle service was excellent and made the appt Bryan understood the issue, set a time for repair and it was complete an hour before he promised. The shuttle service was excellent and made the appt convenient for me on a day off at home. More
I had a great experience buying my new MKX from Wes 👍🏁 Wes was the best salesman I hvve dealt with in my years buying fords(74). He ivery personable and knowledgeable about the product. He is not pushy at Wes was the best salesman I hvve dealt with in my years buying fords(74). He ivery personable and knowledgeable about the product. He is not pushy at all and very easy to talk to and contact for both myself and my wife. I will recommend Wes an d Hoffman to everyone I come in contact with. Great experience!👍 More
Easy in and out Brought my Lincoln in for it's maintenance. I was a little early, no problem. They took care of everything in no time at all really. The service rep w Brought my Lincoln in for it's maintenance. I was a little early, no problem. They took care of everything in no time at all really. The service rep was great. Very courteous, knew what he was talking about, and didn't give me a runaround. They even washed the car after it was serviced. More
Excellent Advisor explained everything very detailed. Did not tried to sell me something we did not need. Very experienced and knowledgeable and friendly Servic Advisor explained everything very detailed. Did not tried to sell me something we did not need. Very experienced and knowledgeable and friendly Service Advisor. We will recommend him anytime. More
Best service ever, your team was courteous, professional and Great employees they really understand the meaning of customer service. Tremendous service dept best service dept ever. Service area was spotless I fe Great employees they really understand the meaning of customer service. Tremendous service dept best service dept ever. Service area was spotless I felt important to all your employees. Hey you even has pumpkin spice coffee. More