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Hoffman Ford Lincoln

East Hartford, CT

4.4
610 Reviews

600 Connecticut Blvd

East Hartford, CT

06108

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Showing 610 reviews

November 28, 2016

Great service would recommend to my friends and family. Shop is much more organized than before.Management has improved ten fold.Great job Hoffman Ford. More

by DCJSNOW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ruben Olmeda
Nov 28, 2016 -

Hoffman Ford Lincoln responded

Hello DCJSNOW, Thank you for trusting Hoffman Ford Lincoln for your vehicle service needs. We are pleased to read that our team provided you with great service. Thank you for your recommendation and for providing us with your feedback about your recent visit as we are always working on improving our processes.See you again at your next appointment! Happy Holidays! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 25, 2016

Brand new Ford Fusion Purchased a brand new Ford Fusion from Hoffman Ford in September 2016. When I came to pick up the car, though, some of the rubber moldings had been da More

by BuyUnion
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Warner, Jeff Dorman, Karen Spatafora
Nov 28, 2016 -

Hoffman Ford Lincoln responded

Hi BuyUnion, Thank you for trusting Hoffman ford Lincoln with your vehicle service needs. We are pleased to hear from you that our Service Manager, Jeff Dorman, reached out to you and resolved the issue with your vehicle to your satisfaction. We value you as our customer and we are dedicated to ensuring that your vehicle is in top condition for the years ahead. Let us know anytime you have any further questions or service needs and enjoy the Holidays! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 24, 2016

Mustang service Brian was very accommodative and provided excellent service. I am very satisfied with the service. He got me ina day earlier than scheduled but manage More

by STIRUMAL77
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Barbour
Nov 25, 2016 -

Hoffman Ford Lincoln responded

Hello STIRUMAL77, Thank you for trusting Hoffman Ford Lincoln with your vehicle service needs. We are pleased to read that Brian and the team were very accommodating and prompt service that left you satisfied with the work completed. We value you as our customer and are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. Happy Holidays! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 22, 2016

Outstanding Service This was my first scheduled service and I was treated very professionally and my car completed on tilme. They even brought me my coffee that I left i More

by JOHNARRINGTON302
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unknown. Forced to select someone I don't remember., Karen Spatafora
Nov 23, 2016 -

Hoffman Ford Lincoln responded

Hi JOHNARRINGTON302, Thank you for trusting Hoffman Ford Lincoln for your vehicle service needs. We are pleased to hear that our team treated you very professionally and completed your vehicle’s maintenance promptly and on time. WE value you as our customer and we are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead so let us know anytime you have any further questions or service needs. See you at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 21, 2016

Quick and Easy Service It was super easy to make a service appointment on a date and time that fit my schedule. Check-in was immediate by both the receiving tech and the ser More

by Kerry P.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karen Spatafora
Nov 21, 2016 -

Hoffman Ford Lincoln responded

Hello Kerry, Thank you for trusting Hoffman Ford Lincoln for your vehicle service needs. We are pleased to read that you enjoyed our waiting area amenities and that Karen and the team provided you with prompt service on a day and time that was most convenient for you! We value you as our customer and are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead! See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 18, 2016

top notch customer service Bryan understood the issue, set a time for repair and it was complete an hour before he promised. The shuttle service was excellent and made the appt More

by JMWRC77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Barbour
Nov 18, 2016 -

Hoffman Ford Lincoln responded

Hi JMWRC77, Thank you for trusting Hoffman Ford Lincoln for your vehicle service needs. We are pleased to read that you enjoyed our shuttle service and that Bryan and the team understood your concerns with your vehicle and had the repair completed an hour before you expected! We value you and your time and are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 16, 2016

I had a great experience buying my new MKX from Wes 👍🏁 Wes was the best salesman I hvve dealt with in my years buying fords(74). He ivery personable and knowledgeable about the product. He is not pushy at More

by RKISSMANN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wes LaValley
Nov 16, 2016 -

Hoffman Ford Lincoln responded

Hello RKISSMANN, Thank you for choosing Hoffman Ford Lincoln and congratulations on the purchase of your new MKX! We are happy to read that Wes was personable, knowledgeable, and was a great contact and salesman for you and your wife. We are dedicated to ensuring an exceptional experience at every visit and look forward to seeing you again when you are in for service! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 14, 2016

Easy in and out Brought my Lincoln in for it's maintenance. I was a little early, no problem. They took care of everything in no time at all really. The service rep w More

by ZUKE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Barbour
Nov 15, 2016 -

Hoffman Ford Lincoln responded

Hi ZUKE, Thank you for choosing Hoffman Ford Lincoln for your vehicle service needs. We are pleased to read that our team provided you with courteous service in a prompt manner. We value you as our customer and are dedicated to ensuring your vehicle is running safely and efficiently for the years ahead as well as delivering a nicely washed car. See you at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 10, 2016

Excellent Advisor explained everything very detailed. Did not tried to sell me something we did not need. Very experienced and knowledgeable and friendly Servic More

by ARIAMROSA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Barbour
Nov 10, 2016 -

Hoffman Ford Lincoln responded

Hi ARIAMROSA, Thank you for trusting Hoffman Ford Lincoln for your vehicle service needs. We are pleased to hear that our team was very experienced and knowledgeable and explained everything your vehicle needed in detail. Thank you for your recommendation and please let us know anytime you have any further questions or service needs as we are here for you! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 09, 2016

Best service ever, your team was courteous, professional and Great employees they really understand the meaning of customer service. Tremendous service dept best service dept ever. Service area was spotless I fe More

by JDEROSA1954
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Barbour
Nov 10, 2016 -

Hoffman Ford Lincoln responded

Hello JDEROSA1954, Thank you for trusting Hoffman Ford Lincoln for your vehicle service needs. We are happy to read that you enjoyed our waiting area amenities and that our team provided you with great customer service. We value you as our customer and are dedicated to ensuring your vehicle is running safely and efficiently for the years ahead. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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