Hoffman Ford Lincoln

Great Service The service department went out of their way to accommodate me when I did not have an appointment but needed service. Thank You so much for the extra The service department went out of their way to accommodate me when I did not have an appointment but needed service. Thank You so much for the extra effort. More

Excellent staff Jason kept informed throughout the day as to the progress of the work on the car. It was completed as promised and there were no surprises with the c Jason kept informed throughout the day as to the progress of the work on the car. It was completed as promised and there were no surprises with the charges. Jason is very professional and easy to deal with. More

New Car We haven't bought a new car in 16 years, so this wasn't an easy decision as to what vehicle we would want. There's alot of choices out there. We had We haven't bought a new car in 16 years, so this wasn't an easy decision as to what vehicle we would want. There's alot of choices out there. We had gone to another Ford dealer first off a few months back and saw the same Ford Edge, but for whatever reason we didn't go back there. We actually went to Hoffman to look at a used Jeep Cherokee. Did not like the look of the car. While we were there, we decided to look at the Edge again. Corey greeted us and we told him our dilemma. I was waiting for my mom's house to sell. That was when I would have the down payment for a vehicle and that I didn't know when that would be. Well, he brought the Red Edge up front and when I walked out and saw it, I knew it was the "one" Corey did not push us. He gave us his card and told us to call when we were ready. He was very professional and knowledgeable. When we are ready for another new vehicle, we will come back to Hoffman to see Corey. Hopefully, he will still be there. We highly recommend Hoffman. I love my Ford Edge! More

As expected My experience at the Hoffman Service Center was just as expected. Everything was handled in a courteous, professional manner. I am very satisfied. Wil My experience at the Hoffman Service Center was just as expected. Everything was handled in a courteous, professional manner. I am very satisfied. Will come again. More

Recall work Opened promptly at 7;30 am. Car was taken indoors prepped for service. I was instructed to see Karen in the service department. I explained what I nee Opened promptly at 7;30 am. Car was taken indoors prepped for service. I was instructed to see Karen in the service department. I explained what I needed done. About 3 hours later I received a call, car was all set. I returned to the dealership, Karen got my car- explained what they had done ( to my satisfaction). Car was washed and I was a happy customer. 'Shuttle Service was excellent. I think the driver was Andrew. More

Easy, Confident and Comfortable Easy, to schedule and arrive. There was no delay or confusion. Confident, that my vehicle was serviced, and thoroughly checked. Comfortable, Enjoyed Easy, to schedule and arrive. There was no delay or confusion. Confident, that my vehicle was serviced, and thoroughly checked. Comfortable, Enjoyed the friendly atmosphere, and had a couple cups of coffee. All went well, and I appreciated the car wash; however, I have visited more comfortable dealerships. It was nice, but just not perfect, and it would also be nice if I could visit a Hoffman Lincoln that was located closer to Cheshire, CT, so I wouldn't have to travel as far. Brian was very nice, however, I felt that his offer on tire replacements was very ridiculous. I was especially shocked at the price that he offered while I was starring at a "TIRE SALE" promotion. Unbelievable. More

Excellent service Opened promptly at 7:30 am. Very courteous folks. I was on my way in just a few minutes. Same when I picked up the vehicle... in and out in under 5 Opened promptly at 7:30 am. Very courteous folks. I was on my way in just a few minutes. Same when I picked up the vehicle... in and out in under 5 minutes. More

I travel 50 miles to use Hoffman service. It is my intention to keep my truck running as long as I own it, that means taking it to the service center tat I believe does the best job. (That's 5 It is my intention to keep my truck running as long as I own it, that means taking it to the service center tat I believe does the best job. (That's 50 miles one way). More

Quick and easy 40,000 mile checkup Took my car in for its 40,000 mile checkup and received great service. Karen was a pleasure to work with and great communicator throughout the process Took my car in for its 40,000 mile checkup and received great service. Karen was a pleasure to work with and great communicator throughout the process. More

Laughable Not pleased, fed a line of xxxxxxxx and charged for defective part. Car left in disarray. Had a problem with CD player and now my radio (fm) doesn't Not pleased, fed a line of xxxxxxxx and charged for defective part. Car left in disarray. Had a problem with CD player and now my radio (fm) doesn't work. All around sucks. I am not an antagonist person but Brian was my service professional and I don't even want to talk to him. More