Back

Hoffman Ford Lincoln

East Hartford, CT

4.4
610 Reviews

600 Connecticut Blvd

East Hartford, CT

06108

Directions

By Type

Showing 610 reviews

January 28, 2017

Airbag recall Excellent staff and experience Facilities very clean and stocked Very well run My appointment went well and I felt I was not even there long More

by YAK140
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karen Spatafora, Corey Stahl
Jan 30, 2017 -

Hoffman Ford Lincoln responded

Hello YAK140, Thank you for trusting Hoffman Ford Lincoln for your vehicle service needs. We are happy to read that our team addressed your airbag recall in a prompt and efficient manner. We appreciate you as our customer and we are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you again at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 28, 2017

Excellent customer service!! Everyone I came into contact with was friendly and helpful. The waiting area was clean and stocked with refreshments. My service person was Karen Sp More

by conniecastiglione
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karen Spatafora
Jan 30, 2017 -

Hoffman Ford Lincoln responded

Hello Connie, Thank you for trusting Hoffman Ford Lincoln for your vehicle service needs. We are happy to hear that our team was friendly and helpful and that Karen was nice, smart, and sympathetic to your time constraints. We value you as our customer and we are dedicated to ensuring an exceptional experience at every visit. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 27, 2017

Replace passenger air bag the service person contact was excellent - the estimated time for the repair was perfect - and they also cleaned my vehicle upon return Overall exper More

by KINSLERGREG
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Barbour
Jan 30, 2017 -

Hoffman Ford Lincoln responded

Hi KISLERGREG, Thank you for trusting Hoffman Ford Lincoln with your vehicle service needs. We are happy to read that Brian and the team ensured that your vehicle was completed in a prompt manner and that your overall experience was great! We are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you again at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 26, 2017

great experience rich gonzales was an excellent sales person. he spent so much time with us helping us pick the right car making sure I could handle it with ease. More

by ljhatinen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Gonzales
Jan 27, 2017 -

Hoffman Ford Lincoln responded

Hello lihatinen, Thank you for choosing Hoffman Ford Lincoln and congratulations on the purchase of your new vehicle! We appreciate that you trusted the knowledge and dedication of Rich to ensure your vehicle was exactly what you wanted. We look forward to seeing you again when it is time for your regularly scheduled maintenance! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 24, 2017

The made extra effort to fulfill my needs. The delivered the car for a test drive and after the sale. It was a good experience More

by ecamiel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Grant, Billy Genereux
Jan 24, 2017 -

Hoffman Ford Lincoln responded

Hello ecamiel, Thank you for choosing Hoffman Ford Lincoln and congratulations on the purchase of your new vehicle! We are happy to read that Jason and the team made the extra effort to fulfill all your needs! Any time you have a question or have a service need for your new car just let us know. We are here to help keep things running beautifully for the years ahead! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 23, 2017

Great experience The salesman was extremely helpful during the car buying process. My father and I were treated with respect and the employee were extremely knowledgea More

by taylor.kennedy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Billy Genereux, Corey Stahl
Jan 24, 2017 -

Hoffman Ford Lincoln responded

Hi taylor.kennedy, Thank you for choosing Hoffman Ford Lincoln and congratulations on the purchase of your new vehicle! We are pleased to read that Corey treated you and your father with respect and was extremely knowledgeable about the product. We value what our customers have to say and are pleased that you continue to give us your trust when it comes to such a major purchase. We look forward to seeing you when your new car needs maintenance! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 23, 2017

Customer Service Dropped my vehicle off for an oil change and tires rotated. It would be nice when we meet with your customer service reps before sending anyone to th More

by Ladyv
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Barbour
Jan 23, 2017 -

Hoffman Ford Lincoln responded

Hello Vicki, Thank you for trusting Hoffman Ford Lincoln for your vehicle service needs. We apologize for the lack of communication regarding that status of your vehicle and appreciate your feedback as we are always working on improving our processes. We are happy to hear that our team has been able to provide you with good service. See you at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 20, 2017

Poor Customer communiucation We have purchased trucks from other dealers, but Hoffman came in with the lowest price. That is where the "Good" part of this dealership ended. I am a More

by dapkus351
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Charlie Hartley, Fran Marinaro , Billy Genereux
Feb 02, 2017 -

Hoffman Ford Lincoln responded

Hello daplus351, we apologize for any frustration you have experienced. However I spoke with our General Sales Manager, Billy Genereux, and he informed me that he is having the truck delivered to you in Durham. We care about your customer experience and Billy ordered two extra keys for your vehicle as a courtesy to you. I understand that he will be working with you in order to ensure you are completely satisfied. Because your experience is extremely important to us at Hoffman please let us know if there is anything else we can do for you in the meantime. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 18, 2017

Truck service. Thanks for your quick and courteous service off my vehicle.Karen made it easy for me to understand problem with my truck and the recommended solution. More

by REDRIBBS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karen Spatafora
Jan 18, 2017 -

Hoffman Ford Lincoln responded

Hi REDRIBBS, Thank you for trusting Hoffman Ford Lincoln for your vehicle service needs. We are happy to read that Karen and the team were quick, courteous and made it easy to understand and find a resolution to your concern with your truck. We sincerely appreciate you as our customer and are always here to ensure your vehicle is running safely and efficiently. See you again at your next appointment! sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 17, 2017

Service Karen was great. She was professional and friendly. She also updated me on my vehicle throughout the morning as I waited for it. I will be back. More

by REMMANUEL4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karen Spatafora
Jan 18, 2017 -

Hoffman Ford Lincoln responded

Hello REMMANUEL4, Thank you for trusting Hoffman Ford Lincoln for your vehicle service needs. We are happy to read that Karen was professional, friendly and kept you up to date on the progress of your vehicle every step of the way. We value what our customers have to say and our team is committed to ensure your vehicle is running safely and efficiently. We look forward to your next visit! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.

...
20
...