Hoffman Ford Lincoln

Customer Service Dropped my vehicle off for an oil change and tires rotated. It would be nice when we meet with your customer service reps before sending anyone to th Dropped my vehicle off for an oil change and tires rotated. It would be nice when we meet with your customer service reps before sending anyone to the waiting room to give an approximate wait time. There are points and times when service is 20 minutes; and services is an hour or more. Giving your customers that information would be handy to the customer. Waiting longer than an hour for an oil change and tires rotated was a little much. When I got up to use the ladies room, I noticed my vehicle was parked awaiting me to get in it. There should be more communications between your service rep's and the customers waiting. Adding this to your service would give your customer service team a higher rating than "Good" Vicki Arnum More

Great experience The salesman was extremely helpful during the car buying process. My father and I were treated with respect and the employee were extremely knowledgea The salesman was extremely helpful during the car buying process. My father and I were treated with respect and the employee were extremely knowledgeable about the product. More

Poor Customer communiucation We have purchased trucks from other dealers, but Hoffman came in with the lowest price. That is where the "Good" part of this dealership ended. I am a We have purchased trucks from other dealers, but Hoffman came in with the lowest price. That is where the "Good" part of this dealership ended. I am a business owner myself for the past 38 years. The sale person failed to communicate with us on several occasions and rarely returned any of my phone calls in a prompt manner. Our $72,000.00 F550 arrived 4 weeks ago. The dealership lost the second set of keys and the manual that goes with the truck. The day we were going to pick up the truck, we noticed no rear view camera. The sales person forgot to inform the outfitters about a rear view camera that was not installed. It took the sales person over a week to order a second set of keys and that was after I complained to the Sales manager who had no idea what was going on. This sales experience seamed to drag in the mud with us. This is certainly not the way to treat any customer, no matter what the sales price was. Rest assured we will never suggest this dealership to anyone nor will I have the truck serviced there. More

Truck service. Thanks for your quick and courteous service off my vehicle.Karen made it easy for me to understand problem with my truck and the recommended solution. Thanks for your quick and courteous service off my vehicle.Karen made it easy for me to understand problem with my truck and the recommended solution. More

Service Karen was great. She was professional and friendly. She also updated me on my vehicle throughout the morning as I waited for it. I will be back. Karen was great. She was professional and friendly. She also updated me on my vehicle throughout the morning as I waited for it. I will be back. More

Service Visit My experience was very satisfactory. On time. The work was professional. the people very pleasant. Fairly priced. Good coffee. My car was washed befor My experience was very satisfactory. On time. The work was professional. the people very pleasant. Fairly priced. Good coffee. My car was washed before I left. More

Satisfied costumer Very Glad, greatfull , and satisfied once karen took over my call. She recomended the best and tried all she could to save me the most $ wich in the e Very Glad, greatfull , and satisfied once karen took over my call. She recomended the best and tried all she could to save me the most $ wich in the end Matters. So i jst want to thank you guys and specially thank the person that hired her. Thanx i will be back soon. More

Great experience Very nice friendly and quick, appointment was made quickly on short notice and the service took less time than I expected, very good all around servic Very nice friendly and quick, appointment was made quickly on short notice and the service took less time than I expected, very good all around service More

New Truck Purchase Very professional fantastic service and got me just what I wanted at a great price I would absolutely recommend this dealership and the others at t Very professional fantastic service and got me just what I wanted at a great price I would absolutely recommend this dealership and the others at the Hoffman auto group. Rick N More

Great experience and excellent staff Dealer was impeccable with service, every detail covered efficiently and quickly. Jason Grant, a key salesman, made the entire process easy as can b Dealer was impeccable with service, every detail covered efficiently and quickly. Jason Grant, a key salesman, made the entire process easy as can be. This is my first Ford and won't be my last, incredible quality and price not to mention great style and look! More