Hoffman Ford Lincoln
East Hartford, CT
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Quick appointment for some relatively minor stuff. They gave me a time frame so I decided to wait. Done right on time AND found a nail in my tire which they promptly repaired. Great job Tyler! They gave me a time frame so I decided to wait. Done right on time AND found a nail in my tire which they promptly repaired. Great job Tyler! More
Just purchased my New Lincoln Nautilus and Nichole Reigins was an absolute PLEASURE to work with! Her professionalism, patience and knowledge are top rated and our Customer Experience was 110%. Nichol Reigins was an absolute PLEASURE to work with! Her professionalism, patience and knowledge are top rated and our Customer Experience was 110%. Nichole went above and beyond to ensure our satisfaction. The BEST OF THE BEST!!!! Thank You Nichole 😊 Joelene G. More
After some communication problems Tyler stepped in and the service I received was quick and efficient. It turned out I needed a new strut. Tyler reached out to Lincoln Concierge and it was determined the the service I received was quick and efficient. It turned out I needed a new strut. Tyler reached out to Lincoln Concierge and it was determined the part was under warranty, all but $100 was covered, very nice to hear. Tyler even drove to my house to pick me up so I could have my car when promised! Outstanding service! More
Shawn was INCREDIBLE - he went above and beyond for my family. Stand up, honest, smart man. Grateful to have worked with him on my purchase. family. Stand up, honest, smart man. Grateful to have worked with him on my purchase. More
I recently ordered an F350 from Hoffman Ford and had some problems with installation of Dealer Installed Options. The Service Manager, Sam Pines, contacted me after realizing a problem existed and corrected problems with installation of Dealer Installed Options. The Service Manager, Sam Pines, contacted me after realizing a problem existed and corrected the communication issues between the sales and service departments. They promptly arranged an appointment and installed the window vents I ordered with the truck. I was so pleased with Sam’s customer focused approach that I ordered mud flaps and a hood protector. All were professionally installed in a timely manner. The dealership has a bay dedicated to receiving vehicles for service, which was very helpful since parking at the dealership is very tight. I have been driving my truck for about a month. I am very pleased with my purchase from Hoffman Ford and the service I received for my new truck. Keep up the good work, Sam. I really appreciated your help. More
Excellent service. Cameron was amazing front end support and the team was exactly what I’d expect for a Lincoln. May God bless America. Again. Cameron was amazing front end support and the team was exactly what I’d expect for a Lincoln. May God bless America. Again. More