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Hoffman Ford Lincoln

East Hartford, CT

4.4
612 Reviews

600 Connecticut Blvd

East Hartford, CT

06108

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Showing 612 reviews

February 13, 2017

recall on my fusion ford Excellent service. Very Professional and extremely helpful. Updated me on numerous occasions on the status of my service call. My service call was com More

by LYNNEM0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Peltz
Feb 13, 2017 -

Hoffman Ford Lincoln responded

Hello LYNNEM0, Thank you for trusting Hoffman Ford Lincoln for your vehicle service needs. We are happy to read that our team was professional, helpful, and kept you up to date on the repairs made to your Ford Fusion. Our team is always happy to help address any concerns you have with your vehicle and get you back on the road as soon as possible. See you again! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 13, 2017

worst dealership i have ever dealt with ! can't believe their motto tried to resolve our problems without success! only want to sell their add on products More

by crobcat
Recommend Dealer
No
Employees Worked With
Fran Marinaro , Billy Genereux, Wes LaValley
Mar 06, 2017 -

Hoffman Ford Lincoln responded

Hello crobcat, Thank you for choosing Hoffman Ford Lincoln and for providing us with feedback about your recent visit. We apologize for the frustration you experienced during your recent visit. I reached out to our General Sales Manager, Billy Genereux, and he informed me that he spoke to you to address your concerns and that our team will be cancelling the gap and extended warranty add on per your request. Because we value you as our customer please let us know if there is anything else that we can do for you. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 11, 2017

Great people who work there! My headlight had cracked after 11,000 miles and Jason Peltz made sure that this was covered by my warranty and that I wouldn't have to pay a dime... w More

by RYANWISE11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karen Spatafora, Jason Peltz
Feb 13, 2017 -

Hoffman Ford Lincoln responded

Hi RYANWISE11, Thank you so much for choosing Hoffman Ford and sharing about your recent visit. We are pleased to read that Jason and Karen were knowledgeable and ensured that the entire process was easy! We are dedicated to providing excellent and efficient service as well as delivering a nicely washed car. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 09, 2017

50000 mi service Great service at a great rate. Service Advisor Karen handled everything making this visit very satisfying. The great thing with this dealership is th More

by MOPAR8449
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karen Spatafora
Feb 13, 2017 -

Hoffman Ford Lincoln responded

Hi MOPAR8449, Thank you for trusting Hoffman Ford Lincoln for your vehicle service needs. We are happy to read that Karen ensured that you were satisfied with your entire visit and that we were also able to perform your emissions testing on your vehicle. We appreciate you as our customer and are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 08, 2017

How can you improve Excellence Brought my car in for service per my appointment, pulled up door opened, greeted, got paperwork done, went to waiting room, waited 35 min or so. Got m More

by LimoLarry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew remembered me from previous service, was pleased with that., Karen Spatafora
Feb 08, 2017 -

Hoffman Ford Lincoln responded

Hello LimoLarry, Thank you for trusting Hoffman Ford Lincoln for your vehicle service needs. We are happy read our team provided you with prompt and efficient service. We value what our customers have to say and our team is committed to ensure your vehicle is running safely and efficiently. We look forward to your next visit! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 05, 2017

Charley Hartley's a real gentleman Charley Hartley is such a gentlemen. He assisted my grandson and I in selecting a new F350. The experience was excellent right from the beginning. More

by jjw
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Hartley
Feb 06, 2017 -

Hoffman Ford Lincoln responded

Hi jjw, Thank you for choosing Hoffman Ford Lincoln and congratulations on the purchase of your new F350! We are pleased to read that Charlie assisted you and your grandson in purchasing your vehicle, and that he ensured that the entire experience was excellent! Thank you for your recommendation, we look forward to seeing you again when it is time to have your Ford serviced! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 05, 2017

Amazing! Buying a car can be a hassle but Reggie made it very easy and amazing! My time was used efficiently and he wasn't over bearing with making a decision. More

by Bobzuki55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Reggie Plante
Feb 06, 2017 -

Hoffman Ford Lincoln responded

Hello Bobzuki55, Thank you for choosing Hoffman Ford Lincoln and congratulations on the purchase of your new vehicle! We are pleased to read that Reggie made the entire process easy and time efficient. We appreciate you as our customer and we are dedicated to ensuring an exceptional experience at every visit. See you again when it’s time for your regularly scheduled maintenance! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 02, 2017

Positive experience! Nice to have. Personal contact in Karen Spatafora she is knowledgeable and nice to deal with! Makes a difference in where you have service completed More

by CANER5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karen Spatafora
Feb 03, 2017 -

Hoffman Ford Lincoln responded

Hi CANER5, Thank you for trusting Hoffman Ford Lincoln for your vehicle service needs. We are happy to read that you enjoyed our coupons and that Karen was knowledgeable and nice to deal with! We sincerely appreciate you as our customer and are always here to ensure your vehicle is running safely and efficiently! See you again at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 02, 2017

Another great experience Refreshing to find a Ford dealership that cares about customer service. Making an appt is easy, ton of open times to pick from, greeted by a friendly More

by JONDEMPSEY76
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Barbour
Feb 03, 2017 -

Hoffman Ford Lincoln responded

Hello JONDEMPSEY76, Thank you for trusting Hoffman ford Lincoln for your vehicle service needs. We are pleased to read that our staff was friendly, and completed all the work in a prompt manner. We are dedicated to providing excellent and efficient service as well as delivering a nicely washed car. See you again! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 01, 2017

Very accommodating. I was in the market for a larger truck. Love the Ford F150 I had but it was not quite large enough to pull a camper we bought last year. Saw the ad on More

by paul74
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Pines, Richard Gonzales, Fran Marinaro , Billy Genereux
Feb 03, 2017 -

Hoffman Ford Lincoln responded

Hello paul74, Thank you for choosing Hoffman Ford Lincoln and congratulations on the purchase of your new F350! We are happy to read that Sam, Billy, Fran and Richie ensured that you had a great experience and that the vehicle you purchased was the right one to suit all you needs. We appreciate you as our customer and are dedicated to ensuring an exceptional experience at every visit! See you again when you are in for service! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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