Hoffman Ford Lincoln
East Hartford, CT
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Great people who work there! My headlight had cracked after 11,000 miles and Jason Peltz made sure that this was covered by my warranty and that I wouldn't have to pay a dime... w My headlight had cracked after 11,000 miles and Jason Peltz made sure that this was covered by my warranty and that I wouldn't have to pay a dime... which I didn't! Jay is incredibly knowledgeable and LOVES the ford product, especially mustangs. Because of Jay, I went back to ask for his help and purchased some winter tires for my car. Everything was so easy! Even though he was not there on the day I dropped my car off, he put Karen Spatafora in charge and she was great as well! I will be going here for all car services. More
50000 mi service Great service at a great rate. Service Advisor Karen handled everything making this visit very satisfying. The great thing with this dealership is th Great service at a great rate. Service Advisor Karen handled everything making this visit very satisfying. The great thing with this dealership is they also perform emission testing which was also done during this visit. More
How can you improve Excellence Brought my car in for service per my appointment, pulled up door opened, greeted, got paperwork done, went to waiting room, waited 35 min or so. Got m Brought my car in for service per my appointment, pulled up door opened, greeted, got paperwork done, went to waiting room, waited 35 min or so. Got my car back washed ( it was raining). Paid the bill and was out of there. Excellent experience More
Charley Hartley's a real gentleman Charley Hartley is such a gentlemen. He assisted my grandson and I in selecting a new F350. The experience was excellent right from the beginning. Charley Hartley is such a gentlemen. He assisted my grandson and I in selecting a new F350. The experience was excellent right from the beginning. I highly recommend that you ask for Charley by name when you are in the market for a new vehicle. More
Amazing! Buying a car can be a hassle but Reggie made it very easy and amazing! My time was used efficiently and he wasn't over bearing with making a decision. Buying a car can be a hassle but Reggie made it very easy and amazing! My time was used efficiently and he wasn't over bearing with making a decision. When I have to get another car I will definitely be going back to Reggie the next time. More
Positive experience! Nice to have. Personal contact in Karen Spatafora she is knowledgeable and nice to deal with! Makes a difference in where you have service completed Nice to have. Personal contact in Karen Spatafora she is knowledgeable and nice to deal with! Makes a difference in where you have service completed on your vehicle! The coupons n Make you competitive in price, thanks! More
Another great experience Refreshing to find a Ford dealership that cares about customer service. Making an appt is easy, ton of open times to pick from, greeted by a friendly Refreshing to find a Ford dealership that cares about customer service. Making an appt is easy, ton of open times to pick from, greeted by a friendly staff and the work is done quickly. Plus, they wash my car. Thank you Hoffman Ford for your focus on the Customer. More
Satisfied Customer! The service I received at Hoffman Ford was both professional,timely and economical. The service representative was very knowledgeable and courteous. I The service I received at Hoffman Ford was both professional,timely and economical. The service representative was very knowledgeable and courteous. I would certainly recommend Hoffman Ford service to any of my friends. More
Very accommodating. I was in the market for a larger truck. Love the Ford F150 I had but it was not quite large enough to pull a camper we bought last year. Saw the ad on I was in the market for a larger truck. Love the Ford F150 I had but it was not quite large enough to pull a camper we bought last year. Saw the ad on-line about a used F350 that Hoffman had taken in trade. We took it for a test drive and were very pleased with the power, looks and options that came with the truck. Worked with Sam Pines, Billy Genereux, Fran Marinaro and Richard Gonzales and they took very good care of me. Great experience. More
Brian, displayed excellent customer service. My Service Tech. Brian was outstanding, as well as Shawn the Driver and the nice gentleman Jose. I will bring my car to this Service Center to be mai My Service Tech. Brian was outstanding, as well as Shawn the Driver and the nice gentleman Jose. I will bring my car to this Service Center to be maintained in the future. Thanks for good service and for cleaning my car. More