Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Hoffman Ford Lincoln
East Hartford, CT
610 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 610 reviews
February 26, 2017
Fantastic 2017 Ford F150 XLT Purchase I've always wanted a pickup truck and after seeing one of the Hoffman Ford trucks on display at the University of Hartford, I wanted to take one for a I've always wanted a pickup truck and after seeing one of the Hoffman Ford trucks on display at the University of Hartford, I wanted to take one for a test drive. I met with Wes LaValley who found exactly what I was looking for. He and Sales Manager, Eric Reese worked to provide many options for me to select from. Wes went through every feature of the trucks and answered each of my questions and helped me land on the best vehicle for the best price. In addition to Wes, I met with General Sales Manager Billy Genereux who made me feel like I was his top priority. We also shared a military connection that made the exchange feel genuine. Fran Marinaro, the Business Manager, made the financial transaction process simple, hassle-free and painless. I would recommend anyone looking to purchase a new or used vehicle to invest the time to visit with the professional and courteous staff at Hoffman Ford. More
by csmsirois
Verified CustomerEmployees Worked With
Fran Marinaro , Billy Genereux, Wes LaValley, Eric Reese
February 25, 2017
Love our new SUV Great experience and customer service. Loved working with all the staff who worked with us. We felt completely comfortable and in good hands. The H Great experience and customer service. Loved working with all the staff who worked with us. We felt completely comfortable and in good hands. The Hoffman's are wonderful people as are the employees. The only place to buy a car in CT. More
by GRETMARCMAL
Employees Worked With
Fran Marinaro , Billy Genereux, Daniel Dowdy
February 22, 2017
Honest and professional Dealing with Wes LaValley as a sales rep was a pleasure and very non-rushed. It was a great buying experience. Very informative and professional. Dealing with Wes LaValley as a sales rep was a pleasure and very non-rushed. It was a great buying experience. Very informative and professional. More
by Paul T
Employees Worked With
Wes LaValley
February 21, 2017
Quick unscheduled visit for emissions testing Came in without an appointment in order to get my emissions testing done. The team had me in and out within 15-20 minutes. Was able to easily do this Came in without an appointment in order to get my emissions testing done. The team had me in and out within 15-20 minutes. Was able to easily do this while on my lunch break. More
by Nancy
Employees Worked With
Juan - ran the emissions test, Karen Spatafora
February 21, 2017
Great experience! Have my first car from Hoffman Ford last week! Jason is awesome. He tried his best to satisfy every single requirement from me and made every detail t Have my first car from Hoffman Ford last week! Jason is awesome. He tried his best to satisfy every single requirement from me and made every detail thing easy and enjoyable. The car is also worth buying, and it's really functional and more functional than your expectation (ford escape).Great experience! More
by Lu Cao
Employees Worked With
Jason Grant
February 21, 2017
Oil change the works The service center was clean and was there were no delays. Our service person was very professional. He shook hands and went through a thorough proce The service center was clean and was there were no delays. Our service person was very professional. He shook hands and went through a thorough process about the car. We appreciated his expertise and advice. The service was priced appropriately More
by COACHD24
Employees Worked With
Jason Peltz
February 21, 2017
check engine light The check engine light came on in my 2016 Explorer sport with less than 25K. I got an appointment to drop it off that night and Hoffman made arrangeme The check engine light came on in my 2016 Explorer sport with less than 25K. I got an appointment to drop it off that night and Hoffman made arrangements for me to have a rental (their dime) that was nice. The next day I got the news that a mouse nest was found in the air filter as well as around a sensor, that was the possible reason for the "code." Ok, I do live in a rural area. I went to the shop at lunch and looked for myself, yup there was a mouse nest and various nuts and mouse leavings. Karen explained that in order to physically look at the sensor for signs of damage or component failure the top of the [engine] needed to come off and there were single use gaskets, O rings and parts that would need to be ordered. The overall job would take a couple of days. So with the pending snow storm they would, clean things out, replace the air filter and clear the codes so that I could take my own car home through the snow storm. I was to return at a later date "when the check engine light came back on." That evening when I picked up my car, which was out in the lot, I popped the hood to have a look, you can imagine my surprise and anger when I saw that the mouse nest was STILL SURROUNDING THE SENSOR!!! I went back inside and told Karen what I had found and she immediately went to bring the car back inside to have it cleaned out. Excuses were made and she came back saying it was too late to do anything they were closing in a few minutes. I had to drive home and vacuum the nest out myself. I am still baffled at what type of a mechanic would put a car back together with a mouse nest intact?! P.S. at least the air filter was cleaned and replaced, small consolation huh? I intentionally did not wish to check the yes/no button for whether I would recommend this service center because unfortunately it is the only service center around but this site would not let me leave it unchecked. More
by baffled customer
Employees Worked With
wish I knew?, Karen Spatafora
February 20, 2017
Audi service Just had my 65K service done at Hoffman. They are terrific! Olivia greeted me and was really interested in my concerns. I received a full explanation Just had my 65K service done at Hoffman. They are terrific! Olivia greeted me and was really interested in my concerns. I received a full explanation of the work, both before they worked on the car, and after, when I picked it up. Great experience getting the loaner too! More
by JBENDER2
Employees Worked With
Olivia Roy
February 13, 2017
recall on my fusion ford Excellent service. Very Professional and extremely helpful. Updated me on numerous occasions on the status of my service call. My service call was com Excellent service. Very Professional and extremely helpful. Updated me on numerous occasions on the status of my service call. My service call was completed in a timely fashion. More
by LYNNEM0
Employees Worked With
Jason Peltz
February 13, 2017
worst dealership i have ever dealt with ! can't believe their motto tried to resolve our problems without success! only want to sell their add on products dealership i have ever dealt with ! can't believe their motto tried to resolve our problems without success! only want to sell their add on products! More
by crobcat
Employees Worked With
Fran Marinaro , Billy Genereux, Wes LaValley
