Hoffman Ford Lincoln

Broken Door Panel The inside driver's door panel came out from the bottom of the window and Ford wouldn't cover it but Hoffman agreed to do it at a reduced price. Th The inside driver's door panel came out from the bottom of the window and Ford wouldn't cover it but Hoffman agreed to do it at a reduced price. The people at Hoffman are always polite and courteous and try to get you in and out as quickly as possible. More

Excellent Customer Service I was introduced to Mr.Daneil Dowdy and informed Mr. Dowdy I was looking for a used reliable vehicle with low miles, some must have amenities and a pr I was introduced to Mr.Daneil Dowdy and informed Mr. Dowdy I was looking for a used reliable vehicle with low miles, some must have amenities and a price point. Immediately Mr. Dowdy said I have exactly what you looking for. He showed me a picture but I insisted on seeing a few more. Got the keys for 3 vehicles. Sat in the 1st car wasn't feeling it. The 2nd car I said "this is it". Mr. Dowdy said "this is the exact car I had in mind for". With no pressure or trying to convince me to purchase a car out of my range. He did exactly was I was looking for. Mr. Dowdy Thank you!!!! More

Sales and Service I purchased a new mustang. After the sale I was told that the salesman Chad had left. This was a surprise. Then Billy took over. He helped me keep I purchased a new mustang. After the sale I was told that the salesman Chad had left. This was a surprise. Then Billy took over. He helped me keep track of my car build. When it arrived, I was now told that Jason would make the sale. Jason did an excellent job with all the things that needed to be done to complete the sale. I felt like I was in a push/pull situation. All was completed and I am driving the best mustang that ford has ever built. More

2016 mkx Couldn't be happier Extremely professional Great to deal with Very courteous Third car I got from Mike Warner and the 6th car from Hoffman Couldn't be happier Extremely professional Great to deal with Very courteous Third car I got from Mike Warner and the 6th car from Hoffman More

Quick Service Done Right I don't think Hoffman Ford can make it any easier to schedule a service appointment, get the service work done and get me out the door any quicker. I I don't think Hoffman Ford can make it any easier to schedule a service appointment, get the service work done and get me out the door any quicker. I recently scheduled a service appointment online for an oil change, a 30,000-mile service and a warranty issue. I was easily able to select a date and time for this appointment that fit my schedule. When I arrived for my appointment, I drove directly into the garage and was met by a tech who immediately started to take down all the necessary information from my truck (mileage, VIN, etc.). Once done (in only a minute or two), the tech escorted me over to a service writer who brought up my service and truck information up on her computer and entered in to the work queue. Super easy. My service writer let me know up front that the warranty issue I wanted addressed may add some more time to my wait and asked if that was OK. I went to the customer lounge, fired up my laptop and started my morning work. Before I knew it, my service writer (Karen) came over to let me know everything was all set and my truck was currently being washed but would be out soon. We went back to her office where she went over my service ticket and covered some details regarding my warranty issue. I came in at 7:30 AM and was back in my truck headed for my office buy 9:45 AM. I couldn't be happier with the way this service appointment went. More

Fantastic 2017 Ford F150 XLT Purchase I've always wanted a pickup truck and after seeing one of the Hoffman Ford trucks on display at the University of Hartford, I wanted to take one for a I've always wanted a pickup truck and after seeing one of the Hoffman Ford trucks on display at the University of Hartford, I wanted to take one for a test drive. I met with Wes LaValley who found exactly what I was looking for. He and Sales Manager, Eric Reese worked to provide many options for me to select from. Wes went through every feature of the trucks and answered each of my questions and helped me land on the best vehicle for the best price. In addition to Wes, I met with General Sales Manager Billy Genereux who made me feel like I was his top priority. We also shared a military connection that made the exchange feel genuine. Fran Marinaro, the Business Manager, made the financial transaction process simple, hassle-free and painless. I would recommend anyone looking to purchase a new or used vehicle to invest the time to visit with the professional and courteous staff at Hoffman Ford. More

Love our new SUV Great experience and customer service. Loved working with all the staff who worked with us. We felt completely comfortable and in good hands. The H Great experience and customer service. Loved working with all the staff who worked with us. We felt completely comfortable and in good hands. The Hoffman's are wonderful people as are the employees. The only place to buy a car in CT. More

Honest and professional Dealing with Wes LaValley as a sales rep was a pleasure and very non-rushed. It was a great buying experience. Very informative and professional. Dealing with Wes LaValley as a sales rep was a pleasure and very non-rushed. It was a great buying experience. Very informative and professional. More

Quick unscheduled visit for emissions testing Came in without an appointment in order to get my emissions testing done. The team had me in and out within 15-20 minutes. Was able to easily do this Came in without an appointment in order to get my emissions testing done. The team had me in and out within 15-20 minutes. Was able to easily do this while on my lunch break. More

Great experience! Have my first car from Hoffman Ford last week! Jason is awesome. He tried his best to satisfy every single requirement from me and made every detail t Have my first car from Hoffman Ford last week! Jason is awesome. He tried his best to satisfy every single requirement from me and made every detail thing easy and enjoyable. The car is also worth buying, and it's really functional and more functional than your expectation (ford escape).Great experience! More