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Hoffman Ford Lincoln

East Hartford, CT

4.4
606 Reviews

600 Connecticut Blvd

East Hartford, CT

06108

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Showing 606 reviews

March 16, 2017

Over Priced When I took a look at my bill I was shocked that I was charged $40 light bulb and several other labor fees that seemed way to high. Charges are excess More

by TIMCONNORS18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brian Barbour
March 16, 2017

Buy here!!! Great customer service, sense of humor and no pressure. I am horribly indecisive and was driving my husband crazy until this dealership! I test drove More

by Sammys wife
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Warner, Kevin Warriner, Fran Marinaro , Billy Genereux
Mar 17, 2017 -

Hoffman Ford Lincoln responded

Hi Sammys wife, Thank you for choosing Hoffman Ford Lincoln and congratulations on the purchase of your new vehicle! We are pleased to read that Mike was knowledgeable and answered all of your questions. We appreciate you as our customer and are dedicated to ensuring an exceptional experience at every visit. We look forward to seeing you again next time! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 13, 2017

10,000 Mile Check Up Brought my 2015 Mustang in for the 10,000 check up this past Saturday. i was greeted immediately, and taken care of by Brian Barbour. The routine serv More

by pilatti1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Barbour
Mar 13, 2017 -

Hoffman Ford Lincoln responded

Hello pilatti1, Thank you for trusting Hoffman Ford Lincoln for your vehicle service needs. We are happy to read that Brian and the team greeted you immediately and completed everything in a timely manner. We appreciate you as our customer and we are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you again next time! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 12, 2017

Dealt with honest people I brought my MKX in because I received a letter in the mail about a possible problem with a message coming up related to tire pressure. I had not seen More

by catscan007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Dorman, Karen Spatafora
Mar 13, 2017 -

Hoffman Ford Lincoln responded

Hello catscan007, Thank you for trusting Hoffman ford Lincoln with your vehicle service needs. We are happy to hear that Jeff, Karen and the team were pleasant and explained every aspect of the service so that our team could address your concern with your vehicle and ensure that you left completely satisfied. We appreciate you as our customer and are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 11, 2017

Smooth sailing. Had to get 4 tires replaced (ouch). My service advisor was terrific! He found the tires we wanted and got us in the following day to put them on my Fo More

by TERAGRAMP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Peltz
Mar 13, 2017 -

Hoffman Ford Lincoln responded

Hi TERAGRAMP, Thank you for trusting Hoffman Ford Lincoln for your vehicle service needs. We are happy to hear that that Jason found the tires you wanted and replaced them in a prompt manner so that we could get you back out on the road again as soon as possible. Thank you for your recommendation! We look forward to seeing you again! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 11, 2017

quick, convenient service I booked the service online and was greeted promptly when I arrived. The waiting area was clean with free beverages of your choice. Service was per More

by JASON.m
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Leach - Rodriguez
Mar 13, 2017 -

Hoffman Ford Lincoln responded

Hello JASON.m, Thank you for trusting Hoffman Ford Lincoln for your vehicle service needs. We are happy to read that you enjoyed our waiting area amenities and that our team completed the service to your truck in a prompt manner so that we could get you back out on the road again as soon as possible. See you again at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 10, 2017

Mike Warner and Billy Genereux were terrific to work with. I'm a first time buyer @ Hoffman Lincoln. Mike Warner and Billy Genereux were very helpful getting me into my new 2016 MKZ hybrid. Great dealership. W More

by joe4l
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Warner, Billy Genereux
Mar 13, 2017 -

Hoffman Ford Lincoln responded

Hello joe4l, Thank you for choosing Hoffman Ford Lincoln and congratulations on the purchase of your new MKZ hybrid! We are pleased to read that Mike Warner and Billy Genereux helped you find the vehicle that you were looking for. We appreciate you and look forward to seeing you again when you are here for your regularly scheduled maintenance! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 08, 2017

Transmission Failure The transmission of our 2013 Lincoln MKX failed with only 34k miles. The car was at Hoffman for three weeks for this repair. I was not given truthful More

by TADRYD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeff Dorman, Brian Barbour
Mar 20, 2017 -

Hoffman Ford Lincoln responded

Hello TADYD, We apologize for the frustration that you experienced regarding the repair to your transmission. I reached out to our Service Manager, Jeff Dorman and he informed me that you have an appointment on 3/16 in order for our team to ensure that all your concerns are addressed properly. We appreciate you as our customer so please let us know if there is anything that we can do for you in the meantime. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 07, 2017

F-250 Platinum - Exceptional Sales and Delivery Experience Our family has purchased several vehicles from the Hoffman Auto group over the years, and our purchase experiences have always been a comfortable and More

by Gary G.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Warner, Fran Marinaro , Billy Genereux
Mar 07, 2017 -

Hoffman Ford Lincoln responded

Hello Gary, We are pleased to read your feedback about your recent F-250 Platinum purchase at Hoffman Ford Lincoln. I have shared your comments with Mike, Billy, and Fran. They are a great team, ensuring your experience is exceptional and you are ready to hit the road in your new truck. Thank you for choosing Hoffman Ford! We look forward to servicing your truck to keep it running great for you. Kind regards, Heather Madore, Blog Content and Social Media Coordinator, Hoffman Auto Group. Driven by Trust.

March 06, 2017

Quick Service Hoffman did a great job on my breaks and rotors. They also diagnosed a problem with one of the wheel bearings and where that noise was coming from. My More

by burkeja21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Leach - Rodriguez
Mar 07, 2017 -

Hoffman Ford Lincoln responded

Hi burkeja21, thank you for choosing Hoffman Ford Lincoln for your vehicle service needs. David is always happy to help address any concerns you have with your vehicle and get you back on the road as soon as possible. See you again at your next service appointment! Kind regards, Heather Madore, Blog Content and Social Media Coordinator, Hoffman Auto Group. Driven by Trust.

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