Hoffman Ford Lincoln

Good Service Good service, prompt and efficient. Probably more expensive then non auto dealer service but had loaner and confidence that it was done correctly, i Good service, prompt and efficient. Probably more expensive then non auto dealer service but had loaner and confidence that it was done correctly, if not, could get it corrected More

Service Making the appointment was great, dropping the car off was good, getting a shuttle ride to my office was great, but then the day wore on and I did not Making the appointment was great, dropping the car off was good, getting a shuttle ride to my office was great, but then the day wore on and I did not receive word that my car was complete. Also no one called the shuttle driver to say that I should be picked up. So I call the service department and got a general receptionist who transferred me to service. The phone rang for some time before I went to voice mail. I left a message. I call again after not hearing anything and got the receptionist. I explained that no one picked up in service. So she transferred me to service. Worthless. The phone rang and rang again. So I arranged to get my own ride to Lincoln. When I got there I went to the first service agent I saw. My car was done. I saw it sitting in the back lot. It seems my service advisor had left for the day. The Service Manager should have assured that I was re-assigned when my service advisor left. But I feel that I dropped off their radar and had to take things into my own hands. The work done was fine. But customer service was lacking. I was also told that they had a new phone system and had been having trouble, but I think the receptionist should have been more pro-active in handling my calls. More

Service was fast , truck was ready at the time they committed to. Mike warner was awsome to work with. He took care of all the scheduleing for me was fast , truck was ready at the time they committed to. Mike warner was awsome to work with. He took care of all the scheduleing for me More

2.5 hour oil changes and service 15000 mile service. How long does it take to change oil, rotate tires, swap out windshield wipers? Apparently 2.5 hours. I do it in 2 hours driving 15000 mile service. How long does it take to change oil, rotate tires, swap out windshield wipers? Apparently 2.5 hours. I do it in 2 hours driving to store, picking up needed stuff and using no lift or air tools. I don't do it because my time is valuable. I guess the dealership does not think so. More

Very friendly staff All of the service technicians are very friendly and professional. I was promptly greeted upon my arrival and the care was serviced quickly and very All of the service technicians are very friendly and professional. I was promptly greeted upon my arrival and the care was serviced quickly and very clean when they were done. More

blindspot recalibration The work was done correctly the first time by friendly and professional employees. yes i would use your facility again. Jason Peltz was a great help. The work was done correctly the first time by friendly and professional employees. yes i would use your facility again. Jason Peltz was a great help.thank you More

GREAT EXPERIENCE. DEALER ACCOMODATED ALL OF OUR NEEDS Not only were they able to speed up the appointment process but were given a loner for the duration of repair visit (several days) We were kept inform Not only were they able to speed up the appointment process but were given a loner for the duration of repair visit (several days) We were kept informed as to the progress of repairs being made. Seamless, great experience. Would highly recommend this dealership. More

Great customer service Michael W. was great. He helped me find exactly what I wanted and got me the best deal possible. He was very helpfuk and kept the buying experience st Michael W. was great. He helped me find exactly what I wanted and got me the best deal possible. He was very helpfuk and kept the buying experience stress-free :) More

Exploreer purchase outstanding service... TWO WORD - Charlie Hartley. Easy, fair, clear, problem solver. We were so pleased with Charlie we have already recommended Hof outstanding service... TWO WORD - Charlie Hartley. Easy, fair, clear, problem solver. We were so pleased with Charlie we have already recommended Hoffman Ford to 6 people. Job well done! More

Very Helpful! Richard Gonzales was very helpful and very efficient. We were able to get in and out of the dealership relatively quickly (or we would have if USAA ha Richard Gonzales was very helpful and very efficient. We were able to get in and out of the dealership relatively quickly (or we would have if USAA had been a lot quicker). The whole staff is very friendly! More