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Hoffman Ford Lincoln
East Hartford, CT
610 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 610 reviews
May 15, 2017
Recent Service Once again it was time to schedule an oil change ( I drive about 50k miles a year) and once again it was so easy to get an appointment, brought car i Once again it was time to schedule an oil change ( I drive about 50k miles a year) and once again it was so easy to get an appointment, brought car in ,got oil change and tire rotation. They washed the car as usual and off I went. Couldn't be happier. More
by LimoLarry
Verified CustomerEmployees Worked With
Ruben Olmeda
May 13, 2017
Great service department 50K mile service. Anthony, the shuttle driver, got me to work and picked me up on time. Price for rear brakes was good. I like the car wash too. 50K mile service. Anthony, the shuttle driver, got me to work and picked me up on time. Price for rear brakes was good. I like the car wash too. More
by MCILRATHJB
Employees Worked With
Jason Peltz
May 12, 2017
Great attitude and so helpful. We had Daniel and he was so imformative, patient, and so friendly to us during our time getting a Ford Escape. Felt like we were besties by the end! We had Daniel and he was so imformative, patient, and so friendly to us during our time getting a Ford Escape. Felt like we were besties by the end! More
by nesquick708
Employees Worked With
Daniel Dowdy
May 09, 2017
Worked hard to get a 2017 truck into my budget Charlie, Eric and Fran worked hard together to find the right truck and the right interest rate with a monthly payment I could afford. Great place to Charlie, Eric and Fran worked hard together to find the right truck and the right interest rate with a monthly payment I could afford. Great place to buy a vehicle. More
by epolce
Employees Worked With
Charlie Hartley, Fran Marinaro , Eric Reese
May 07, 2017
New truck? I bought a 2013 F150 with 55K miles on it. I picked it up Thursday afternoon, and then went to the shooting range to shoot trap. No fewer than 4 guys I bought a 2013 F150 with 55K miles on it. I picked it up Thursday afternoon, and then went to the shooting range to shoot trap. No fewer than 4 guys thought it was a 2017- it was so clean and shiny. Daniel worked with me, and I am very satisfied. Thanks! More
by williefixit
Employees Worked With
Daniel Dowdy, Brandon Houston
May 05, 2017
Underwhelmed again Although I can say nothing negative about the technicians, everythng is always clean and shiney, the front people are another story. This time when Although I can say nothing negative about the technicians, everythng is always clean and shiney, the front people are another story. This time when my normal service was done and I got my vehicle back there were two papers on my dash, one was a reciept for the regular service, and one was for a check on my tires. One of the tests showed a tire out of spec. So I called the service rep and got no call back, then a week later I called the service manager and got no call back This is not surprising....I wasn't buying something More
by laura parnigoni
Employees Worked With
Jeff Dorman
May 02, 2017
I love my car! Very smooth buying experience, I'm thankful for the patience of Daniel throughout. I plan on recommending Hoffman to anyone and everyone I know. JM Very smooth buying experience, I'm thankful for the patience of Daniel throughout. I plan on recommending Hoffman to anyone and everyone I know. JM More
by jonathon.mattex
Employees Worked With
Fran Marinaro , Daniel Dowdy
May 02, 2017
The best place to buy a Ford I have to say that my experience with Billy has been out standing, I have bought nothing but Fords for the last 30 years, the newest one my 2017 Explo I have to say that my experience with Billy has been out standing, I have bought nothing but Fords for the last 30 years, the newest one my 2017 Explorer Sport is by far the nicest I have had. This Explorer has been number 7 that I have bought from Billy and number 11 from Hoffman. I will never go any where but to see Billy when I need another one, he makes everything so easy and is just about the most pleasant person to deal with. I have brought my daughter to Hoffman Audi and she bought one, my oldest son to Hoffman Nissan and he bought one, my youngest son to Hoffman Honda and he bought one, and my grand daughter to Hoffman Ford and she bought a Focus and over the years have had several friends buy their cars from Hoffman. Mr Billy is the best and if you need a new car hes the man to see, you will enjoy the deal he will make for you. More
by sports1948
Employees Worked With
Billy Genereux
May 01, 2017
Good Service Good service, prompt and efficient. Probably more expensive then non auto dealer service but had loaner and confidence that it was done correctly, i Good service, prompt and efficient. Probably more expensive then non auto dealer service but had loaner and confidence that it was done correctly, if not, could get it corrected More
by ROBERTBERLAND
Employees Worked With
Ruben Olmeda
May 01, 2017
Service Making the appointment was great, dropping the car off was good, getting a shuttle ride to my office was great, but then the day wore on and I did not Making the appointment was great, dropping the car off was good, getting a shuttle ride to my office was great, but then the day wore on and I did not receive word that my car was complete. Also no one called the shuttle driver to say that I should be picked up. So I call the service department and got a general receptionist who transferred me to service. The phone rang for some time before I went to voice mail. I left a message. I call again after not hearing anything and got the receptionist. I explained that no one picked up in service. So she transferred me to service. Worthless. The phone rang and rang again. So I arranged to get my own ride to Lincoln. When I got there I went to the first service agent I saw. My car was done. I saw it sitting in the back lot. It seems my service advisor had left for the day. The Service Manager should have assured that I was re-assigned when my service advisor left. But I feel that I dropped off their radar and had to take things into my own hands. The work done was fine. But customer service was lacking. I was also told that they had a new phone system and had been having trouble, but I think the receptionist should have been more pro-active in handling my calls. More
by GSULLIVA
