Hoffman Ford Lincoln

I love my car! Very smooth buying experience, I'm thankful for the patience of Daniel throughout. I plan on recommending Hoffman to anyone and everyone I know. JM Very smooth buying experience, I'm thankful for the patience of Daniel throughout. I plan on recommending Hoffman to anyone and everyone I know. JM More

The best place to buy a Ford I have to say that my experience with Billy has been out standing, I have bought nothing but Fords for the last 30 years, the newest one my 2017 Explo I have to say that my experience with Billy has been out standing, I have bought nothing but Fords for the last 30 years, the newest one my 2017 Explorer Sport is by far the nicest I have had. This Explorer has been number 7 that I have bought from Billy and number 11 from Hoffman. I will never go any where but to see Billy when I need another one, he makes everything so easy and is just about the most pleasant person to deal with. I have brought my daughter to Hoffman Audi and she bought one, my oldest son to Hoffman Nissan and he bought one, my youngest son to Hoffman Honda and he bought one, and my grand daughter to Hoffman Ford and she bought a Focus and over the years have had several friends buy their cars from Hoffman. Mr Billy is the best and if you need a new car hes the man to see, you will enjoy the deal he will make for you. More

Good Service Good service, prompt and efficient. Probably more expensive then non auto dealer service but had loaner and confidence that it was done correctly, i Good service, prompt and efficient. Probably more expensive then non auto dealer service but had loaner and confidence that it was done correctly, if not, could get it corrected More

Service Making the appointment was great, dropping the car off was good, getting a shuttle ride to my office was great, but then the day wore on and I did not Making the appointment was great, dropping the car off was good, getting a shuttle ride to my office was great, but then the day wore on and I did not receive word that my car was complete. Also no one called the shuttle driver to say that I should be picked up. So I call the service department and got a general receptionist who transferred me to service. The phone rang for some time before I went to voice mail. I left a message. I call again after not hearing anything and got the receptionist. I explained that no one picked up in service. So she transferred me to service. Worthless. The phone rang and rang again. So I arranged to get my own ride to Lincoln. When I got there I went to the first service agent I saw. My car was done. I saw it sitting in the back lot. It seems my service advisor had left for the day. The Service Manager should have assured that I was re-assigned when my service advisor left. But I feel that I dropped off their radar and had to take things into my own hands. The work done was fine. But customer service was lacking. I was also told that they had a new phone system and had been having trouble, but I think the receptionist should have been more pro-active in handling my calls. More

Service was fast , truck was ready at the time they committed to. Mike warner was awsome to work with. He took care of all the scheduleing for me was fast , truck was ready at the time they committed to. Mike warner was awsome to work with. He took care of all the scheduleing for me More

2.5 hour oil changes and service 15000 mile service. How long does it take to change oil, rotate tires, swap out windshield wipers? Apparently 2.5 hours. I do it in 2 hours driving 15000 mile service. How long does it take to change oil, rotate tires, swap out windshield wipers? Apparently 2.5 hours. I do it in 2 hours driving to store, picking up needed stuff and using no lift or air tools. I don't do it because my time is valuable. I guess the dealership does not think so. More

Very friendly staff All of the service technicians are very friendly and professional. I was promptly greeted upon my arrival and the care was serviced quickly and very All of the service technicians are very friendly and professional. I was promptly greeted upon my arrival and the care was serviced quickly and very clean when they were done. More