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Hoffman Ford Lincoln
East Hartford, CT
618 Reviews
When you choose Hoffman Ford, you're choosing the dealership with the highest number of cumulative reviews of any dealer group in Connecticut. What makes us stand out? Our commitment to providing you the best service possible. With every service appointment, you'll receive a video inspection from your technician, showing you exactly what the issue is and how they'll fix it. In store or online, Hoffman Ford is here to help.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 6:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 618 reviews
June 01, 2017
GSA Fleet Vehicle Mr. Barbour assistance made everything smooth and I'm able to pick up the agency's car within a days. Brian kept me on the loop and dealt with GSA Fle Mr. Barbour assistance made everything smooth and I'm able to pick up the agency's car within a days. Brian kept me on the loop and dealt with GSA Fleet Vehicle Assistance Center. More
by DCMA Hartford
Verified CustomerEmployees Worked With
Brian Barbour
June 01, 2017
Incomplete work and new damage Cd player not fixed but Cds not even removed. Dealership should know how to at least do this since one would not replace existing complex radio/sync Cd player not fixed but Cds not even removed. Dealership should know how to at least do this since one would not replace existing complex radio/sync system with aftermarket. Damage to vents during service. Not fixed nor reported to me. Dealer has been contacted so final ratings are pending. More
by REVASAS
Employees Worked With
Brian Barbour
May 31, 2017
Extremely Dissatisfied I had my vehicle, a 2013 Ford Focus SE, serviced on more than one occasion at Hoffman Ford Lincoln in East Hartford, CT. On one occasion, I had to h I had my vehicle, a 2013 Ford Focus SE, serviced on more than one occasion at Hoffman Ford Lincoln in East Hartford, CT. On one occasion, I had to have a transmission issue addressed. Upon the return of my vehicle, I noticed numerous grease spots on the roof and other areas inside the cabin. More recently, my vehicle was leaking coolant, which was determined to be caused by a water pump failure. I have also had numerous other issues, including chaffed wires, a second transmission related issue, and a canister purge valve failure on this relatively young vehicle. For all of these issues I went to Hoffman Ford Lincoln for the service. At the same time that my vehicle's canister purge valve was being replaced, they also addressed a door lock recall that was issued for certain Ford vehicles, including mine. When I received the vehicle back, all four of the panels where the locking and window control units are located on the doors were broken. The panels were noticeably loose and open and unable to be popped back into place. The gaping spaces would allow for any debris and water to fall right inside. In addition to such obvious neglect of my vehicle, I found more grease spots and stains on the carpeting just like in prior visits. Because of these occurrences happening on numerous occasions, I have no choice but to rate my experiences at Hoffman Ford Lincoln as negative and I would not recommend this service center to others. The amount of mechanical issues that I had to endure with the vehicle, as well as the numerous negative experiences and lack of regard for my personal property that I experienced at Hoffman Ford Lincoln, prompted me to part with my 2013 Ford Focus SE and purchase a Honda. More
by oceanbreeze123
Employees Worked With
Jason Peltz
May 30, 2017
Prompt and professional service regarding a defective trans In a matter of two days the Hoffman service dept was able to replace the trans in one of my service trucks saving me considerable down time. Jeff and In a matter of two days the Hoffman service dept was able to replace the trans in one of my service trucks saving me considerable down time. Jeff and his service team are the best.I was back on the road in three days. More
by DCLARK4
Employees Worked With
Jeff Dorman
May 30, 2017
Nice folks! My wife and I found a Lincoln MKZ online at the dealership, we worked with Brandon H, Michael W. and sales manager Billy G. We were able to negotiate My wife and I found a Lincoln MKZ online at the dealership, we worked with Brandon H, Michael W. and sales manager Billy G. We were able to negotiate a great deal, how great you ask, we live in PA, so we had to drive just over 4 hours to get the car. Would we do it again, you bet! More
by bartoGreg
Employees Worked With
Mike Warner, Billy Genereux, Brandon Houston
May 29, 2017
Great service and professional manor from Mike Warner. This is the third Lincoln I have bought from Hoffman. All salesmen I dealt with were good at what they did. But this time I worked with Mike Warner h This is the third Lincoln I have bought from Hoffman. All salesmen I dealt with were good at what they did. But this time I worked with Mike Warner he was very knowledgeable on the vehicle I wanted and went out of his way to make sure I understood everything about the car and how to operate it. Hoffman should be proud to have a young man like Mike to represent their business. Thanks again Mike for all your help. Dan Angelillo More
by d.angelillo
Employees Worked With
Mike Warner, Eric Reese
May 27, 2017
Went to Hoffman to buy a new 2017 Lincoln Continental Went to Hoffman to trade in my 15 year old Lincoln LS for a new 2017 Lincoln Continental. Met Charlie Hartley and proceeded to have a great time test Went to Hoffman to trade in my 15 year old Lincoln LS for a new 2017 Lincoln Continental. Met Charlie Hartley and proceeded to have a great time test driving, looking at interior and exterior colors. Asked a lot of questions about the car's features. Cars are different now than in 2002. I quickly decided what I wanted and Charlie found it for me. Two days later, I was sitting in my Metallic Grey with Cappuccino interior Select Continental. Wow! I hope to have this car for even longer than I had the LS. Great experience. Easy and stress free. Thanks Charlie. More
by GJS
Employees Worked With
Charlie Hartley
May 26, 2017
Gave deposit not able to finance haven't given deposit back Gave deposit Dec couldn't get financing contacted sales man and finance manager was told on numerous times refund check will be sent out ..well I hav Gave deposit Dec couldn't get financing contacted sales man and finance manager was told on numerous times refund check will be sent out ..well I haven't received my refund check..it has been almost 6 months and still getting the run around from them ..i understand deposit wasn't much but were is my money I should charge interest..now I'm calling 3 news to help me.... More
by Unhappycustomer
Employees Worked With
Charlie Hartley, Billy Genereux
May 26, 2017
Great service The service was great. Everyone one was very friendly and professional.My car wasn't repaired on time so they provided me with a nice loaner The service was great. Everyone one was very friendly and professional.My car wasn't repaired on time so they provided me with a nice loaner More
by Mrgoodbar75
Employees Worked With
David Leach - Rodriguez
May 25, 2017
Beyond excellent As I'm sure the majority of car buyers cringe as they step foot into a dealership anticipating being pounced on, pressured and lied to, this is not wh As I'm sure the majority of car buyers cringe as they step foot into a dealership anticipating being pounced on, pressured and lied to, this is not what happens when you go to Hoffman Auto. I'm truly for the first time in my 25 years of car buying am impressed and HAPPY with my purchase. The entire car buying experience from stepping through their doors to walking out with keys has been exceptional. Hoffman Auto is stocked with professionals who do go above and beyond for their customers. I had an issue after we bought the vehicle and they made it right and then some. I highly recommend this dealership and they are worth the drive if you're not local. I live almost an hour away and we will be back to buy another vehicle from them. I'm pleasantly surprised by this dealership. Kudos to them for standing apart from the rest. Hoffman is excellence. More
by colduphere
Employees Worked With
Mike Warner, Jeff Dorman, Eric Reese
