Hoffman Ford Lincoln

Beyond excellent As I'm sure the majority of car buyers cringe as they step foot into a dealership anticipating being pounced on, pressured and lied to, this is not wh As I'm sure the majority of car buyers cringe as they step foot into a dealership anticipating being pounced on, pressured and lied to, this is not what happens when you go to Hoffman Auto. I'm truly for the first time in my 25 years of car buying am impressed and HAPPY with my purchase. The entire car buying experience from stepping through their doors to walking out with keys has been exceptional. Hoffman Auto is stocked with professionals who do go above and beyond for their customers. I had an issue after we bought the vehicle and they made it right and then some. I highly recommend this dealership and they are worth the drive if you're not local. I live almost an hour away and we will be back to buy another vehicle from them. I'm pleasantly surprised by this dealership. Kudos to them for standing apart from the rest. Hoffman is excellence. More

Excellent customer service Very knowledgeable employees with the understanding of customers concerns and problems. Very courteous staff when you show up for your appointment. Ve Very knowledgeable employees with the understanding of customers concerns and problems. Very courteous staff when you show up for your appointment. Very clean service area. More

Very disappointing The service rep, David, told me that the bill wouild be six hundred something dollars. The actual bill was for over nine hundred dollars. The labo The service rep, David, told me that the bill wouild be six hundred something dollars. The actual bill was for over nine hundred dollars. The labor charge was over seven hundred dollars (5.2 hours), but the mechanic worked on my car for only three hours. I believe that I grossly overpaid for the Freon refill and the replacement of one valve. More

Replace driver side inside door panel My experience with Jason Peltz was exceptional. He went out of his way to make my service experience outstanding. I highly recommend him as a service My experience with Jason Peltz was exceptional. He went out of his way to make my service experience outstanding. I highly recommend him as a service provider and will definitely request him in any further service needs I may require. More

Excellent service Cost was reasonable and affordable and Hoffman Ford service will always be my first choice for all services. The customer service is on point and no s Cost was reasonable and affordable and Hoffman Ford service will always be my first choice for all services. The customer service is on point and no surprise cost.. More

A Refreshing Change! As a Lincoln/Ford owner for 5 decades, you might say I got accustomed to anywhere from mediocre service to incompetent service at many Ford Dealership As a Lincoln/Ford owner for 5 decades, you might say I got accustomed to anywhere from mediocre service to incompetent service at many Ford Dealerships and just lived with it. As a devoted Ford Man, I accepted an unacceptable level of service, as the irritating part of buying Ford/Lincoln or Mercury. It was like a trade-off; a good product for bad service in the greater Hartford area. All that changed when I decided to try Hoffman Ford/Lincoln in East Hartford. It was just a dealership I never had the opportunity to do business with for no certain reason. I shot Dennis (in parts) an email about a key/fob issue I was having late one night. He immediately responded the next morning and had me come in with the damaged fob/key. Greg in parts put the wheels in motion and ordered a new Key/fob which was at the dealership the next day. At the same time, I took a walk through the service department area and introduced myself to Jason, who was extremely accommodating and welcoming. Greg in service called me upon it's arrival and I set up a service appointment with the convenient online appointment option. On Thursday, 5/18/17, I brought my vehicle in and was immediately greeted at the overhead door and allowed to drive in. All my information was taken and I was immediately sent into Brian Barbour, who again was extremely welcoming and accommodating. Brian was knowledgeable and oddly enough our paths had crossed years ago. I also had the pleasure of meeting Jeff Dorman, the Service Manager, who appears to have "hands on" with the entire service operation and doesn't sit behind a desk and on the phone. Brian advised the car would be finished in one hour and as promised, the car was ready to go in one hour. The service department washed the car as a nice touch and I felt like a valuable customer. Unlike some other dealerships, I was not handed the keys and told to go find my car out in a lot with a few hundred cars. The car was five feet from the customer lounge/service writer area. I also paid my bill with Brian and did not have to find a cashier. Simply, great service, Simply the way a service department should be run. At previous Ford Dealerships, I was told my car was ready, only to get there and the poor cashier could not find my paperwork/keys, or for that matter, the service writer. Thank you Hoffman Service for a great experience this morning... My only regret is that I didn't find you sooner. It would have saved me a lot of aggravation and heartburn. I think other Ford Dealerships in the area should spend a day or two at your dealership and mirror their service department around yours. With all of the aforementioned, I give Hoffman Ford/Lincoln Service a full FIVE STAR RATING without reservation or hesitation. More

Quick and efficient Thank you once again for servicing my Honda. It's a 2012 and I do my best with the upkeep on it. Quick and efficient turn around time. Thank you once again for servicing my Honda. It's a 2012 and I do my best with the upkeep on it. Quick and efficient turn around time. More

Timely , effective and honest staff were pleasant and professional. Jason was very knowledgeable and honest about the parts/ service expectations. Car was ready as promised and app staff were pleasant and professional. Jason was very knowledgeable and honest about the parts/ service expectations. Car was ready as promised and appreciated the car wash, Great experience! More

Fair and accomodating I found the dealership to be fair and as far as dealerships go pretty good. Would I buy another auto from you guys? Yes, as long as they had a vehicle I found the dealership to be fair and as far as dealerships go pretty good. Would I buy another auto from you guys? Yes, as long as they had a vehicle I liked and my future dealings with the service department. That will be a key figure in any future business. More