Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Hoffman Ford Lincoln
East Hartford, CT
610 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 610 reviews
June 02, 2017
Known issue/warranty repair Our 2015 Ford Explorer had a "Known Issue" regarding a driver side door panel. I spoke with David Leach who was very nice but the luke warm reception Our 2015 Ford Explorer had a "Known Issue" regarding a driver side door panel. I spoke with David Leach who was very nice but the luke warm reception from one manager who spoke to my wife waiting in the vehicle when we brought the vehicle in to show what had happened to the door panel was curious to us. We purchased an extended warranty when we purchased the vehicle new in 2014 and were led to believe such items would be covered. Especially "Known Issues". Thankfully it was without question. We also had an oil change done at the same time. The atmosphere there is usually friendly. More
by SPONZO
Verified CustomerEmployees Worked With
David Leach - Rodriguez
June 01, 2017
Incomplete work and new damage Cd player not fixed but Cds not even removed. Dealership should know how to at least do this since one would not replace existing complex radio/sync Cd player not fixed but Cds not even removed. Dealership should know how to at least do this since one would not replace existing complex radio/sync system with aftermarket. Damage to vents during service. Not fixed nor reported to me. Dealer has been contacted so final ratings are pending. More
by REVASAS
Employees Worked With
Brian Barbour
June 01, 2017
GSA Fleet Vehicle Mr. Barbour assistance made everything smooth and I'm able to pick up the agency's car within a days. Brian kept me on the loop and dealt with GSA Fle Mr. Barbour assistance made everything smooth and I'm able to pick up the agency's car within a days. Brian kept me on the loop and dealt with GSA Fleet Vehicle Assistance Center. More
by DCMA Hartford
Employees Worked With
Brian Barbour
June 01, 2017
A pleasant experience. My experience with Hoffman was excellent and professional. I knew I as dealing with a reputable company, but I wasn't expecting to get the kind of ser My experience with Hoffman was excellent and professional. I knew I as dealing with a reputable company, but I wasn't expecting to get the kind of service I did. I dealt with David the service writer and he was amazing. Very knowledgeable, professional and helpful. I would definitely recommend going to Hoffman for all of your service needs. More
by juniper956
Employees Worked With
David Leach - Rodriguez
May 31, 2017
Extremely Dissatisfied I had my vehicle, a 2013 Ford Focus SE, serviced on more than one occasion at Hoffman Ford Lincoln in East Hartford, CT. On one occasion, I had to h I had my vehicle, a 2013 Ford Focus SE, serviced on more than one occasion at Hoffman Ford Lincoln in East Hartford, CT. On one occasion, I had to have a transmission issue addressed. Upon the return of my vehicle, I noticed numerous grease spots on the roof and other areas inside the cabin. More recently, my vehicle was leaking coolant, which was determined to be caused by a water pump failure. I have also had numerous other issues, including chaffed wires, a second transmission related issue, and a canister purge valve failure on this relatively young vehicle. For all of these issues I went to Hoffman Ford Lincoln for the service. At the same time that my vehicle's canister purge valve was being replaced, they also addressed a door lock recall that was issued for certain Ford vehicles, including mine. When I received the vehicle back, all four of the panels where the locking and window control units are located on the doors were broken. The panels were noticeably loose and open and unable to be popped back into place. The gaping spaces would allow for any debris and water to fall right inside. In addition to such obvious neglect of my vehicle, I found more grease spots and stains on the carpeting just like in prior visits. Because of these occurrences happening on numerous occasions, I have no choice but to rate my experiences at Hoffman Ford Lincoln as negative and I would not recommend this service center to others. The amount of mechanical issues that I had to endure with the vehicle, as well as the numerous negative experiences and lack of regard for my personal property that I experienced at Hoffman Ford Lincoln, prompted me to part with my 2013 Ford Focus SE and purchase a Honda. More
by oceanbreeze123
Employees Worked With
Jason Peltz
May 30, 2017
Prompt and professional service regarding a defective trans In a matter of two days the Hoffman service dept was able to replace the trans in one of my service trucks saving me considerable down time. Jeff and In a matter of two days the Hoffman service dept was able to replace the trans in one of my service trucks saving me considerable down time. Jeff and his service team are the best.I was back on the road in three days. More
by DCLARK4
Employees Worked With
Jeff Dorman
May 29, 2017
Great service and professional manor from Mike Warner. This is the third Lincoln I have bought from Hoffman. All salesmen I dealt with were good at what they did. But this time I worked with Mike Warner h This is the third Lincoln I have bought from Hoffman. All salesmen I dealt with were good at what they did. But this time I worked with Mike Warner he was very knowledgeable on the vehicle I wanted and went out of his way to make sure I understood everything about the car and how to operate it. Hoffman should be proud to have a young man like Mike to represent their business. Thanks again Mike for all your help. Dan Angelillo More
by d.angelillo
Employees Worked With
Mike Warner, Eric Reese
May 29, 2017
Nice folks! My wife and I found a Lincoln MKZ online at the dealership, we worked with Brandon H, Michael W. and sales manager Billy G. We were able to negotiate My wife and I found a Lincoln MKZ online at the dealership, we worked with Brandon H, Michael W. and sales manager Billy G. We were able to negotiate a great deal, how great you ask, we live in PA, so we had to drive just over 4 hours to get the car. Would we do it again, you bet! More
by bartoGreg
Employees Worked With
Mike Warner, Billy Genereux, Brandon Houston
May 27, 2017
Went to Hoffman to buy a new 2017 Lincoln Continental Went to Hoffman to trade in my 15 year old Lincoln LS for a new 2017 Lincoln Continental. Met Charlie Hartley and proceeded to have a great time test Went to Hoffman to trade in my 15 year old Lincoln LS for a new 2017 Lincoln Continental. Met Charlie Hartley and proceeded to have a great time test driving, looking at interior and exterior colors. Asked a lot of questions about the car's features. Cars are different now than in 2002. I quickly decided what I wanted and Charlie found it for me. Two days later, I was sitting in my Metallic Grey with Cappuccino interior Select Continental. Wow! I hope to have this car for even longer than I had the LS. Great experience. Easy and stress free. Thanks Charlie. More
by GJS
Employees Worked With
Charlie Hartley
May 26, 2017
Great service The service was great. Everyone one was very friendly and professional.My car wasn't repaired on time so they provided me with a nice loaner The service was great. Everyone one was very friendly and professional.My car wasn't repaired on time so they provided me with a nice loaner More
by Mrgoodbar75
Employees Worked With
David Leach - Rodriguez
