Hoffman Ford Lincoln
East Hartford, CT
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TSB alert I had to take my wife's 2011 Edge Sport in for an issue and they got me in right at my appointment time got the job done quickly. They even washed it I had to take my wife's 2011 Edge Sport in for an issue and they got me in right at my appointment time got the job done quickly. They even washed it for me. More
Too long getting van back We purchased to van new in the spring. Needed service, said wiring harness was corroded , this van is new. It took 5 days to get the van back. Far to We purchased to van new in the spring. Needed service, said wiring harness was corroded , this van is new. It took 5 days to get the van back. Far to long for a business to wait, to get a work truck back. More
As always, great customer service! This is my third Hoffman vehicle and every time we have a better and better experience. Everyone was kind, attentive, and helpful through what can be This is my third Hoffman vehicle and every time we have a better and better experience. Everyone was kind, attentive, and helpful through what can be a very stressful process. Derek was absolutely phenomenal to work with. He listened to what I wanted in a car, helped me through every scenario, and I ultimately left totally happy with my new lease. More
Service I've been bringing my car in for service for several years. Excellent customer service. I enjoy working with Brian Barbour. He's very knowledgeable an I've been bringing my car in for service for several years. Excellent customer service. I enjoy working with Brian Barbour. He's very knowledgeable and friendly and I can take him at his word. More
1st Oil Change Very efficient. Drove in without an apt and was back on the road in an hour as promised. Jason Peltz in service is great to work with. Very efficient. Drove in without an apt and was back on the road in an hour as promised. Jason Peltz in service is great to work with. More
Did not take care of me value customer I have for my Ford Explorer 2015 from you guys had problems with the paint started bubbling up took months for you to take care of this problem and wa I have for my Ford Explorer 2015 from you guys had problems with the paint started bubbling up took months for you to take care of this problem and was never taken care of until I bought a new car from Mitchell's and Windsor then I got a call from you guys saying that you would take care of my hood but now it is too late I hope you treat your other customers with prompt fast responses instead of waiting months two take care of these problems More
Great Customer Service Brian helped me out. Painless and efficient. I will come back for anything in the future. They even cleaned and washed the car for me. Brian helped me out. Painless and efficient. I will come back for anything in the future. They even cleaned and washed the car for me. More
GREAT MY SERVICE WAS EXCELLENT. BRIAN WALKED ME THROUGH THE WHOLE EXPERIENCE WITH EXCELLENCE, INCLUDING LETTING ME HAVE A LONER FOR THE WEEKEND. IT WAS A MY SERVICE WAS EXCELLENT. BRIAN WALKED ME THROUGH THE WHOLE EXPERIENCE WITH EXCELLENCE, INCLUDING LETTING ME HAVE A LONER FOR THE WEEKEND. IT WAS A PLEASURE.. More
Excellent customer service As my car was being serviced I waited in a comfortable waiting area that provided the comforts of home. A tv, coffee/tea/water/soft drink and if my m As my car was being serviced I waited in a comfortable waiting area that provided the comforts of home. A tv, coffee/tea/water/soft drink and if my my cell phone battery was low area to charge it. The advisor was excellent very professional and personable. More
New Fusion Helpful staff. Over it was a good experience. They were flexible and we are to get me into the car I wanted for the price I needed. Helpful staff. Over it was a good experience. They were flexible and we are to get me into the car I wanted for the price I needed. More