Hoffman Audi of New London

Purchase of a new Q7 After extensive research and numerous test drives of SUVs that seat 7, I decided to purchase my first Audi Q7. The vehicle sells its self, but my sa After extensive research and numerous test drives of SUVs that seat 7, I decided to purchase my first Audi Q7. The vehicle sells its self, but my salesman Pete made the process much more painless than previous new car purchase experiences. More

Always a great experience This visit happened to be a warranty repair identified during my previous regular maintenance visit, but as usual the service experience was excellent This visit happened to be a warranty repair identified during my previous regular maintenance visit, but as usual the service experience was excellent. Mark even accommodated a last minute change in my drop off time and had a loaner vehicle ready for me early. And the repair itself was handled perfectly as always. More

Exceeded my expectations My recent routine maintenance experience was superb. Got in and out quickly, my loaner car was ready and in excellent condition. It was nice to pick My recent routine maintenance experience was superb. Got in and out quickly, my loaner car was ready and in excellent condition. It was nice to pick up a nice clean car. More

Good friendly service Staff very friendly and helpful. It was a regular visit and I was able to get a loaner and drop car off for the day. They didn't just perform the main Staff very friendly and helpful. It was a regular visit and I was able to get a loaner and drop car off for the day. They didn't just perform the maintenance but looked ahead and briefed me on potential upcoming issues. Very good. More

Speedy efficient and reasonable I needed new brake pads and rotors for the front of my Q5. Called on Monday, work was done on Tuesday. Work was done promptly. Also gave me a loaner f I needed new brake pads and rotors for the front of my Q5. Called on Monday, work was done on Tuesday. Work was done promptly. Also gave me a loaner for the day. More

10,000 service and recall It is always nice to get a loaner and be able to get your car service and not waiting around thinking about all the other things you could be doing! It is always nice to get a loaner and be able to get your car service and not waiting around thinking about all the other things you could be doing! More

A3 Service Friendly and professional. Service completed in a timely fashion and car look great when returned. Service Group knew the product and able to answer a Friendly and professional. Service completed in a timely fashion and car look great when returned. Service Group knew the product and able to answer all my questions. More

Purchase of new S4 I purchased my 2nd Audi S4 from Hoffman Audi. Peter DeVylder was very attentive to the details and extremely knowledgeable on all Audi vehicles; a fe I purchased my 2nd Audi S4 from Hoffman Audi. Peter DeVylder was very attentive to the details and extremely knowledgeable on all Audi vehicles; a fellow car enthusiast. Peter was great in following up the sale and overall provides exceptional customer service. More

Excellent Car Buying Experience My sales representative Pete Devylder was extremely knowledgable, both about the Audi brand and other brands that we discussed. He discussed the diffe My sales representative Pete Devylder was extremely knowledgable, both about the Audi brand and other brands that we discussed. He discussed the differences between the different models that my wife and I test drove, spending as much time with us as we needed. After several follow up discussions with Pete, we ultimately decided to custom order a A6, which was delivered two weeks ahead of the promised date. When a remote graduation ceremony on Memorial Day weekend threatened to postpone my pick-up date, Pete generously picked me up at my home on Friday afternoon to facilitate my getting the car when I needed it. Our experience could not have been better! More

Still having issues I brought my convertible A4 in for several issues, and asked for a complete dianostic to be run as well. Immediate issues were addressed, but diagnost I brought my convertible A4 in for several issues, and asked for a complete dianostic to be run as well. Immediate issues were addressed, but diagnostic obviously not run because I wasn't even off the lot when the check engine light came on again. I had to schedule an additional service appointment to get further issues looked at. The only reason I am rating this service as average is due to the phenomenal service by Dominic Parker! He has been extremely accommodating, and has done his best to try and help me resolve all the issues that keep occurring. More