Hoffman Audi of New London

excellent service with no appointment My check engine light came on and acceleration disappeared as I was driving to work. Dom arranged to shuttle me to work (I was on time!), arranged fo My check engine light came on and acceleration disappeared as I was driving to work. Dom arranged to shuttle me to work (I was on time!), arranged for service to resolve the engine problem, and completed my next scheduled maintenance - all without an appointment! More

First Rate service Hoffman Audi of New London exceeds expectations. Professional service and quality customer care has been my great experience with their team. Organiz Hoffman Audi of New London exceeds expectations. Professional service and quality customer care has been my great experience with their team. Organized, consultative and trustworthy--wish more organizations could strive to replicate. More

Service review This is my second vehicle and the service has always been exceptional. Always on time and keep you updated by texting the progress. Wonderful for al This is my second vehicle and the service has always been exceptional. Always on time and keep you updated by texting the progress. Wonderful for all of us who have busy schedules More

Summer 2015 new Q5 Excellent people and friendly - easy to deal with from sales to service not to mention finance. This is my second experience and it was as great as m Excellent people and friendly - easy to deal with from sales to service not to mention finance. This is my second experience and it was as great as my first! Great job to the Hoffman team. More

This is the letter I sent to the General Manager Good Morning Mr Thomas, My name is Brian and I recently picked up a 2015 Audi S4 from your dealership. I've been involved in the automotive world Good Morning Mr Thomas, My name is Brian and I recently picked up a 2015 Audi S4 from your dealership. I've been involved in the automotive world for over 20 years now, have had my fair share of experiences at dealerships, granted most of it is purchasing parts, however I recently started looking for a new vehicle and living Southwest CT, spending most weeknights in Providence RI and working in Old Saybrook CT, I've had the opportunity to stroll into countless dealerships over the past 2 months of my searching. The team that you have assembled at Audi of New London is far and away the greatest collection of individuals that I've had the pleasure of working with. I've had other salesmen not know basic information about the vehicles they're selling, to outright providing misinformation as opposed to just saying, I'll have to find that out for you. Sales and Finance managers who are completely unwilling to work with you on financing or pricing, and Finance managers not know the paperwork at all. From start to finish I was blown away with the service and attention that I received. It honestly is second to none. From Peter Devylder being able to answer every single question down to the minute technical details not only between two different models, but between two different year cars. Specifically the B8 and the B8.5 S4's. Having the patience and enthusiasm to test drive a few different vehicles and option packages to the delivery on Saturday and making sure the car was perfect, and I understood everything that I needed to. He even followed up today with a problem we were having with the AudiConnect. Bob Cope had the patience to deal with my "analysis paralysis," worked with me on the price and financing and actually was the one who suggested that I lease the vehicle because it actually fit my specific goals and circumstances. He proactively took the time to search for used vehicles for me. The first time I spoke with Robert Duncan was when he was following up on an email that I had sent to Bob. Bob was off one day and your team was proactive enough to cover each other that even when someone was off for the day, I still didn't need to wait at all. That is impressive. Robert knew the paperwork inside and out, was able to answer every question I had, and all the signing went off smoothly before Peter jumped back in and took me through the entire vehicle again inside the beautiful showroom. My bride-to-be was also incredible impressed as well and blown away by Hoffman Audi. We've been on the fence lately about what we want to do for a new vehicle for her, however I can virtually guarantee that it will come from Hoffman Audi just because of the quality of people you have working there. Her loving the Q5 doesn't hurt either. More

First 35K Service on Audi Quatro With a busy schedule, the 10 am appointment and the 90 minute service effort was perfect for last Thursday. One suggestion...washing the car after With a busy schedule, the 10 am appointment and the 90 minute service effort was perfect for last Thursday. One suggestion...washing the car after service is a nice touch, but the car s/b more carefully towel-dried after the wash. I just had the Quatro polished the day before and now it's a bit "speckled" because of the water drops left on several surfaces. Yes, maybe I'm a bit of a perfectionist and maybe I should hold-off coming in the future with a just detailed vehicle. Bob Verna More

Good experience Went in for a simple oil change. The service technician discovered a nail in one of the tires which, they were able to repair. Probably saved my wif Went in for a simple oil change. The service technician discovered a nail in one of the tires which, they were able to repair. Probably saved my wife a bad experience on the road. I appreciate the attention to detail that this reflects. More

SERVICE AS ALWAYS MARK S IN SERVICE WAS GREAT! AND NOW WITH THE ADDITION OF TEXTING AND EMAIL OPTIONS FOR THE FINAL BILL AND PAYMENT BEFORE I ARRIVE IS LONG O AS ALWAYS MARK S IN SERVICE WAS GREAT! AND NOW WITH THE ADDITION OF TEXTING AND EMAIL OPTIONS FOR THE FINAL BILL AND PAYMENT BEFORE I ARRIVE IS LONG OVER DUE BUT GREAT TO HAVE More

Hoffman Audi of New London Cares I have been burning a lot of oil in my 2009 Audi A4 Avant wagon. One call to Mark Steponaitis and he was on the case. He told me to try one or two thi I have been burning a lot of oil in my 2009 Audi A4 Avant wagon. One call to Mark Steponaitis and he was on the case. He told me to try one or two things. When it still seemed to be a problem, he got me in right away to start the two-step oil consumption test, which I am undergoing now. He also let me know that Audi has extended the warranty on this system and that I would be covered. No matter what the issue, Mark is always ready to help. I never feel like I'm a thorn in his side or that other people's problems are bigger than mine. He takes care of me, and I appreciate that. More

Service Experience Many new cars come with free service for a certain number of miles. Well, of course we all know that nothing is free and you merely prepaid for this Many new cars come with free service for a certain number of miles. Well, of course we all know that nothing is free and you merely prepaid for this contract/work at the time of your vehicle purchase. Understanding that, what surprised me was how pleasant, polite, helpful and welcoming the dealership staff is even when they know a customer is coming in, getting serviced, leaving all while paying nothing additional out of pocket. They even provided me with a brand new 2015 loaner car for a day while they performed my routine scheduled maintenance and washed and vacuumed by vehicle. I returned to pick up my vehicle after service had closed and a salesman was more than happy to assist me and get my keys & receipt. The Audi is a classy vehicle and it appears that Hoffman New London wishes to match that experience with the level of service they provide as well. More