Hoffman Audi of New London

Efficient I walked in and they got me in for my vehicles service and got me a loaner in about 10 minutes. They are always professional and courteous. I walked in and they got me in for my vehicles service and got me a loaner in about 10 minutes. They are always professional and courteous. More

Recent A4 Service Experience Recently brought my A4 in service. The service rep. was knowledgable, friendly and kept me informed of the work being performed. The service rep infor Recently brought my A4 in service. The service rep. was knowledgable, friendly and kept me informed of the work being performed. The service rep informed me of future service/repairs that were needed and provided quotes. Loaner car was a 2015 A4 and not a tin can rental. Overall all great experience! More

AC diagnosis & repair One again the courteous & knowledgable staff at Hoffman Audi did an outstanding job servicing my A7. Once the problem with the AC was diagnosed they h One again the courteous & knowledgable staff at Hoffman Audi did an outstanding job servicing my A7. Once the problem with the AC was diagnosed they had the replacement part on hand & my vehicle was ready in a few hours. A loaner Audi was provided & greatly appreciated so I could go about my day. Peace of mind & confidence in the staff makes for a great service experience. Great job guys!! Melody More

Outstanding service. The staff made our buying experience very enjoyable. They met all our needs and made it quick and easy. Thank you to Raquel for keeping us in the loop The staff made our buying experience very enjoyable. They met all our needs and made it quick and easy. Thank you to Raquel for keeping us in the loop through the whole buying process. I would definitely recommend Raquel and the dealership! More

45k great service No complaints. Service was done on time, when they said and everything that was done was explained in advance. Communication from Mark was excellent a No complaints. Service was done on time, when they said and everything that was done was explained in advance. Communication from Mark was excellent and frequent, without prompting from the customer. More

pleasure to deal with This is the second time I have had my car serviced at Hoffman after moving to the area. Dominic arranged everything with ease and the whole process w This is the second time I have had my car serviced at Hoffman after moving to the area. Dominic arranged everything with ease and the whole process was very convenient. Both times I have been here they have been extremly reasonable with what they suggest I have done, and do not try to persuade me into having services performed or parts replaced that are not necessary. Very quick - even when I had a loaner - but no pressure to come back and pick the car up right away. Convenient text notifications with bill included. Really happy with their level of professionalism, courtesy and promptness. More

exceptional The courtesy and efficiency of the service department was excellent. Mark S. has always treated me with respect, kindness and efficiency. I've been wi The courtesy and efficiency of the service department was excellent. Mark S. has always treated me with respect, kindness and efficiency. I've been with Hoffman new London for over 10 years now, and ever since Mark came on board, there has been tremendous improvement. This time I worked with TJ. Of course he was excellent as well. More

Oil Change Had a car ready if I needed it, decided to wait, this was taken into consideration and they got it done as quick as possible. Staff were helpful and p Had a car ready if I needed it, decided to wait, this was taken into consideration and they got it done as quick as possible. Staff were helpful and pleasant to deal with. More

sale of car buying the car was an excellent experience. the customer service, product knowledge and experience of the salesman and financial person was very good buying the car was an excellent experience. the customer service, product knowledge and experience of the salesman and financial person was very good. thank you More

Professional, courteous, and reasonable Peter and Bob spend extra time with me during the car-buying process and were fair and reasonable with me during the negotiation. Peter went the ext Peter and Bob spend extra time with me during the car-buying process and were fair and reasonable with me during the negotiation. Peter went the extra mile (literally) to pick the car up at their dealership in Hartford, drive my car to my nearby house, and drop off paperwork the next day. That is service at its best. He has earned my business from here on out. They both spent extra time with me after hours to accommodate my schedule. Joe was helpful by advising me in towing capabilities and setups. The best car-buying experience I have had. More