Hoffman Audi of New London

Bought pre-owned car from other Audi dealer, needed service the guys at Hoffman New London could not have been more helpful. Helped me with my questions and spent time with me. It was a wonderful experience. Th the guys at Hoffman New London could not have been more helpful. Helped me with my questions and spent time with me. It was a wonderful experience. They understand service. More

Service Appointment Mark provided excellent customer service, loaner vehicle waiting and ready and my vehicle was finished sooner than promised. Very happy with the whole Mark provided excellent customer service, loaner vehicle waiting and ready and my vehicle was finished sooner than promised. Very happy with the whole experience here. More

Hoffman Audi New London, CT Service Manager Mark is very conscientious and detail-oriented. No surprises. I always leave the shop with a clean car and on-schedule. Driver Aaron w Service Manager Mark is very conscientious and detail-oriented. No surprises. I always leave the shop with a clean car and on-schedule. Driver Aaron was pleasant and punctual. These folks are a great team. Matt More

Mark Steponaitis- service advisor of the century Mark Steponaitis is the reason I continue to buy Audis. He goes above and beyond each and every time my car is in for service. I've followed him fro Mark Steponaitis is the reason I continue to buy Audis. He goes above and beyond each and every time my car is in for service. I've followed him from a previous dealer to Hoffman in East Hartford, to New London. I've never met a service advisor that is more positive and kind. He truly sets the standard for service advisors. I trust his advice completely. More

Superior (10 out of 10) Customer experience My wife and I recently leased a new 2016 Audi Q5 from Hoffman Audi of New London we worked with Bob Cope (& Ken Frye) Bob has excellent knowledge o My wife and I recently leased a new 2016 Audi Q5 from Hoffman Audi of New London we worked with Bob Cope (& Ken Frye) Bob has excellent knowledge of the Audi products and communicates this information in a very professional manner (Bob also provided very helpful advice and follow-up in finalizing my prior lease arrangement- he dealt with Audi Finance and Corporate offices to correct a prior transaction) Ken Fyre provided a very thorough walk through on the new car. More

Repair done and acr works after a few days the dealership was new to me since on the road and car went down. They answer the questions and fixed the problem with some help on a rental car the dealership was new to me since on the road and car went down. They answer the questions and fixed the problem with some help on a rental car I could let them work on the car while I finished business meetings. Thanks More

Service And Parts I was pleasantly surprised by my experience with service after my initial poor experience with the parts department. Hopefully from here on out the th I was pleasantly surprised by my experience with service after my initial poor experience with the parts department. Hopefully from here on out the the experiences will be good. More

Service you would expect from an Audi Dealer The service team was courteous and professional and repaired my car like they said they would. They returned it to me washed and clean and in a reason The service team was courteous and professional and repaired my car like they said they would. They returned it to me washed and clean and in a reasonable time. Mark, the Parts Manager, had ordered the grille and it was ready on the day he said it would be there so everything was done in one visit. Thank you, ed More

Excellent Service Hoffman erred on a part order, but more than compensated by servicing on the spot when I visited without an appointment. Ironically, the part had com Hoffman erred on a part order, but more than compensated by servicing on the spot when I visited without an appointment. Ironically, the part had come in and the price was fantastic. Thanks to Dominic Parker, T.J. Zongol and the Service Technician. More

service w/o appt My car acted up on Mon. so I dropped it off after hrs using the night drop w/explanation. Mark was already texting me at 7:10 the next morning & kept My car acted up on Mon. so I dropped it off after hrs using the night drop w/explanation. Mark was already texting me at 7:10 the next morning & kept me appraised the entire day! This was great since I didn't have an appt. and I appreciate his getting my car in for diagnostics. More