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Hoffman Audi of New London

New London, CT

4.9
500 Reviews

490 Broad St

New London, CT

06320

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Showing 500 reviews

March 03, 2016

Great Experience. First time service on my car @ the dealership. I would highly recommend visiting the New London branch. Fast service with awesome employees. The clien More

by SLFrey24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
T.J. Zongol, Dominic Parker
Mar 07, 2016 -

Hoffman Audi of New London responded

Hello SLFrey24, Thank you for choosing Hoffman Audi of New London service! Our team is always happy to address any questions or concerns with your vehicle. We value what our customers have to say and are pleased to read that your expectations were exceeded. We appreciate you and look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 02, 2016

Wonderful experience I highly recommend this dealership. Clint Riley was a great person to deal with. I look forward in 3 yrs to work with him again. More

by EMCHIPPERFIELD
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clint Riley
Mar 07, 2016 -

Hoffman Audi of New London responded

Hi EMCHIPPERFIELD, Thank you for choosing Hoffman Audi of New London and sharing your experience with Clint. He is dedicated to providing an exceptional experience at every visit. We trust you are loving your new Audi and look forward to servicing it in the future. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 01, 2016

Excellent; helpful with scheduling loaner return As usual, excellent service. Easy to schedule; informative; helpful with loaner return when I could not get there on a Saturday. No wait or delay in More

by JOHN.SATHER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Steponaitis, T.J. Zongol
Mar 07, 2016 -

Hoffman Audi of New London responded

Hi JOHN, Thank you for trusting Hoffman Audi of New London to keep your vehicle well maintained and running beautifully. Your satisfaction is important to our team and we are pleased to read that you experience excellent service. We look forward to seeing you at your next maintenance visit. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 29, 2016

Great Service Brought my car in for 35k service. Everything as expected. Mark was really friendly and helpful. Time estimate was spot on, and they were easy going More

by JOEMEADOWS81
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Steponaitis
Mar 07, 2016 -

Hoffman Audi of New London responded

Hi JOEMEADOWS81, We appreciate you sharing your feedback on your most recent visit with our service department. Mark is always happy to ensure your vehicle is well maintained and delivered to you nicely washed. Thank you for choosing Hoffman Audi of New London for your 35k service! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 28, 2016

Seamless recall. I was given a prompt appointment for a lengthy recall visit and my car was returned the same day in excellent, clean condition. The loaner program ma More

by JWDMD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Steponaitis, Dominic Parker
Mar 07, 2016 -

Hoffman Audi of New London responded

Hi JWDMD, Thank you for trusting Hoffman Audi of New London for your recall. We are thrilled to read that it was completely quickly and you enjoyed your loaner. Our team is always here to ensure your vehicle is running efficiently. See you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 26, 2016

Oil Change Your service was excellent. They were very courteous and prompt. No complaints at all. Very appreciative for the loaner vehicle. Can't say enough abo More

by BOGUE1958
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dominic Parker
Mar 07, 2016 -

Hoffman Audi of New London responded

Hi BOGUE1958, Thank you for choosing Hoffman Audi of New London for your vehicle's oil change. We are pleased to read your visit was great and look forward to serving you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 25, 2016

Service Call My Audi was up for my 15,000 miles check up and The New London Dealership with Dominic are totally outstanding!!!!! I arrived at 7:45 the dealersh More

by MGARRITY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Steponaitis, Dominic Parker
Feb 26, 2016 -

Hoffman Audi of New London responded

Hello MGARRITY, Thank you for choosing Hoffman Audi of New London for your 15k mile service. Our Audi team is here to ensure your experience is seamless and we are pleased to read Dominic was outstanding. Thank you for sharing your story and have a wonderful weekend. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

Feb 26, 2016 -

Hoffman Audi of New London responded

Hello MGARRITY, Thank you for choosing Hoffman Audi of New London for your 15k mile service. Our Audi team is here to ensure your experience is seamless and we are pleased to read Dominic was outstanding. Thank you for sharing your story and have a wonderful weekend. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 24, 2016

Very efficient..people friendly and courteous The service was conducted in a timely manner,as promised. The problem was addressed and assured further work to be done is needed for the existing pro More

by MAJA3775
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dominic Parker
Feb 26, 2016 -

Hoffman Audi of New London responded

Hi MAJA3775, Thank you for choosing Hoffman Audi of New London service! We appreciate your feedback and are pleased to read that Dominic and his team addressed your concerns efficiently and delivered your vehicle back to you clean. Have a wonderful weekend and we look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 23, 2016

a very pleasant experience i have been using this service center for my last 2 audis.....i have had a very positive experiences each and every time....would highly recommend !!! More

by RCATANIA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Steponaitis, Dominic Parker
Feb 26, 2016 -

Hoffman Audi of New London responded

Hello RCATANIA, Thank you for choosing Hoffman Audi of New London service. We are always here to ensure your vehicle is running safely and most efficiently. Have a wonderful weekend and look forward to seeing you again soon. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 23, 2016

Great Car Buying Experience I Recently purchased a 2014 CPO Audi At Hoffman of New London. Peter DeVylder did a great job explaining the attributes of the car. Bob Cope and Peter More

by BILLYMAC81651
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Thomas, Bob Cope, Peter DeVylder, Robert Duncan
Feb 26, 2016 -

Hoffman Audi of New London responded

Hi BILLYMAC81651, Thank you for choosing Hoffman Audi of New London for your recent purchase of your Certified Audi. Peter and Bob are a great team that is committed to ensuring you are well informed, comfortable and completely satisfied with your new vehicle. We appreciate you sharing your story and look forward to servicing your new CPO for the years to come. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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