Hoffman Audi of New London

Very professional! Went in for service and they were right on time. Loaner car was ready, paperwork completed, was in and out of there quickly. Called me when the car Went in for service and they were right on time. Loaner car was ready, paperwork completed, was in and out of there quickly. Called me when the car was done and I the car wash. Great experience ! More

Saved my meeting Hi got a flat tire travelling down from NH on a Sunday night. I showed up at the service center with no appointment, and told them I needed to be on m Hi got a flat tire travelling down from NH on a Sunday night. I showed up at the service center with no appointment, and told them I needed to be on my way within an hour to make an important meeting. Not only did they offer me breakfast, and have a pleasant area to wait, but I made it to my meeting on time. To top it all off, they didn't even charge me for the repair! More

Excellent Experience as always! I had another excellent experience at Hoffman Audi of New London for my 85,000 mile service on my A6. Easy to get an appointment and loaner vehicle, a I had another excellent experience at Hoffman Audi of New London for my 85,000 mile service on my A6. Easy to get an appointment and loaner vehicle, and Dominic answered all of my questions. I've been an Audi owner for 13 years and have visited 5 other Audi service locations and have consistently had the best experience at Hoffman Audi New London. Thank you! More

Great staff! From the "drop off" to the "pick up" the crew at Hoffman is friendly, professional, and efficient. Got to finally meet Dominic in person too! From the "drop off" to the "pick up" the crew at Hoffman is friendly, professional, and efficient. Got to finally meet Dominic in person too! More

"Nice surprise" We needed a little more work than expected $$. Upon finalizing visit I asked if there was a "little" discount that was available. What a "nice surpris We needed a little more work than expected $$. Upon finalizing visit I asked if there was a "little" discount that was available. What a "nice surprise" when Mr. Stepanaitis said, "let me see"? It was enough for groceries! Many thanks! Breakfast sandwich was delish as well!! Mrs. A More

Flawless customer service by Dominic & the service team! I had a wonderful experience one again with Hoffman Audi of New London's service department. I needed to schedule my first 5000 mile oil change. The I had a wonderful experience one again with Hoffman Audi of New London's service department. I needed to schedule my first 5000 mile oil change. The initial appointment booking was seamless. I ordered a loaner car at that time. A reminder email was sent to me the day before. I arrived 10 minutes early for the appointment, they had my loaner ready to go. I spent 2-3 minutes with the paperwork and off I went.. 1 hour and 35 minutes later Dominic called and said the car was ready. I returned the loaner, signed paperwork and once again was on my way in 5-10 minutes. Dominic and the entire service team were incredibly friendly, professional a knowledgeable. . Thank you More

Routine Maintenance - i.e. Superb Maintenance Every visit to Hoffman is a pleasure and everyone provides amazing service. I recommend all my friends to them and urge them all to invest in an Audi Every visit to Hoffman is a pleasure and everyone provides amazing service. I recommend all my friends to them and urge them all to invest in an Audi. Jeff More

New car Bob and Raquel thanks so much I appreciated you making the car buying experience as enjoyable as you can I am glad you guys are working with me Bob and Raquel thanks so much I appreciated you making the car buying experience as enjoyable as you can I am glad you guys are working with me More

Excellent Experience! Fantastic experience ... i will be back for service as well as any other new car purchases. Peter was incredibly knowledgeable about the car i was in Fantastic experience ... i will be back for service as well as any other new car purchases. Peter was incredibly knowledgeable about the car i was interested in and made it very easy to purchase the car. They dealership also gave me a very fair price for my trade in. More

Mark Steponaitis always provides excellent customer service I just purchased my third Audi and have always used Hoffman Audi of New London for servicing. Mark Steponaitis is second to none when it comes to prov I just purchased my third Audi and have always used Hoffman Audi of New London for servicing. Mark Steponaitis is second to none when it comes to providing excellent customer service. This time around I made an appointment to have the S7 owner's manual downloaded to my new car. Scheduling was a breeze as It's always done via email with Mark. While I was there I had a lot of questions about my car and Mark took the time to answer. He was patient, thorough and If he couldn't answer my question, he brought the employee responsible for the applicable area to me for answers. Mark is a pleasure to do business with and an asset to Hoffman's Servicing Department. Thank you! More