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Hoffman Audi of New London

New London, CT

4.9
500 Reviews

490 Broad St

New London, CT

06320

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Showing 500 reviews

April 01, 2016

Excellent Sales Experience This is my second purchase from this dealership and Peter. Peter knows what I like and gets things accomplished quickly. Even my seats were preset c More

by GWENTZ9620
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter DeVylder
Apr 14, 2016 -

Hoffman Audi of New London responded

Hello GWENTZ9620, Thank you for choosing Hoffman Audi of New London to purchase your second Audi with Peter. Your satisfaction is our top priority and we are so pleased to read that Peter even had your seats adjusted correctly! We look forward to seeing you! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 25, 2016

Excellence at its best I have had numerous awful experiences with Hoffman Audi of Hartford, which I have bought two A4's from in the past. Hoffman Audi of New London is an e More

by NTACEVEDO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Steponaitis
Mar 30, 2016 -

Hoffman Audi of New London responded

Hi NTACEVEDO, We are so pleased to read that our Audi of New London store reminded you what it means to be an Audi owner. Our staff is committed to providing the highest level of customer service at every dealership. We appreciate you sharing your feedback and thank you for choosing Hoffman Audi of New London. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 24, 2016

Consistently Good HNL service has been excellent for my Q7. I never have trouble with scheduling when convenient for me and the work is done right the first time. More

by PAUL.BERRY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Steponaitis
Mar 30, 2016 -

Hoffman Audi of New London responded

Hello Paul, Thank you for trusting Hoffman Audi of New London to keep your Q7 well maintained. We are always here to address any questions or concerns you have with your vehicle. See you again! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 23, 2016

Excellent experience. Having decided on what type of car we wanted we worked with Raquel and found a great car at a great price! The dealership makes you feel very welcome More

by LEN.SCHUNEMEYER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Thomas, Raquel Blonshine
Mar 24, 2016 -

Hoffman Audi of New London responded

Hello Len, Thank you for choosing Hoffman Audi of New London for your recent purchase. We appreciate you trusting the knowledge and dedication of Raquel to ensure you found the exact vehicle you wanted. We trust you are loving your new Audi and we look forward to servicing it for you for the years to come. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 18, 2016

Tires Feathering, 2014 A4 September 2015 I took my car in because the tires were feathering. This should not be happening at 17000 miles. Needless to say, Tom the service rep s More

by MBOULANGER1
Recommend Dealer
No
Employees Worked With
T.J. Zongol
Apr 11, 2016 -

Hoffman Audi of New London responded

Hello MBOULANGER1, Thank you for choosing Hoffman Audi of New London and sharing feedback on your recent service visit. I have been informed by our Service Manager; TJ Zongol that Audi’s tire warranty applies for one year or 12,000 miles. Unfortunately your vehicle was over by 5,000 miles. As an act of good faith our service team would be happy to extend a complimentary mounting and balancing as well as a 4 wheel alignment if you choose to purchase your new tires through our parts department. We value you as our customer and are here whenever you need us. We look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 17, 2016

Outstanding Customer Service The service team at Audi of New London has always given great customer service. They go out of their way to make sure you are completely satisfied. D More

by BETH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dominic Parker
Mar 24, 2016 -

Hoffman Audi of New London responded

Hi Beth, Thank you for choosing Hoffman Audi of New London. We appreciate your customer loyalty and are always happy to go above and beyond to ensure your experience is excellent. See you at your next scheduled maintenance! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 16, 2016

Always awesome service Hoffman Audi of NL is the epitome of classy service that one expects when buying a luxury car. Awesome service and always receive awesome experience! More

by DebbieO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Steponaitis
Mar 24, 2016 -

Hoffman Audi of New London responded

Hi DebbieO, Thank you for sharing your most recent experience with Hoffman Audi of New London service. We are pleased to read that you received an awesome experience as always. We appreciate you and look forward to seeing you again. Thank you for choosing Hoffman Audi of New London! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 16, 2016

Always perfection Mark Steponaitis goes out of his way to ensure that the servicing of our Audi goes smoothly. He is an asset to the Hoffman Audi family. More

by LMSMITH0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Steponaitis
Mar 24, 2016 -

Hoffman Audi of New London responded

Hello LMSMITH0, We are so pleased to read that Mark ensured your visit was seamless. He is always happy to address any questions or concerns you may have with your vehicle so that it is running most efficiently. We look forward to your next visit. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 16, 2016

Phenomenal Customer Service My recent purchase of an Audi S5 Cabriolet from Peter DeVylder was an amazing car buying experience! Peters customer service was extremely profession More

by LAMBERTJMS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter DeVylder
Mar 23, 2016 -

Hoffman Audi of New London responded

Hello LAMBERTJMS, Thank you for choosing Hoffman Audi of New London to purchase your beautiful new S5 Cabriolet. We are so thrilled to read that you had the best car buying experience with our sales consultant Peter. Our Audi of New London team is dedicated to providing an exceptional experience. Thank you for taking the journey to New London from Fairfield county to work with us. Enjoy your S5 and we look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 15, 2016

Fantastic! Always a pleasure to work with Mark Steponaitis at Hoffman Audi. The car was towed in in the morning and was addressed, repaired and ready for pick up More

by DCBell58
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Steponaitis
Mar 23, 2016 -

Hoffman Audi of New London responded

Hi DCBell58, Thank you so much for your feedback and continued trust in Hoffman Audi of New London to keep your vehicle in excellent condition. We are glad to know our service team was able to get you back on the road quickly. See you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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