Hoffman Audi of New London

A5 CABRIOLET Peter Devylder was the most informed car rep we've ever met. He knew everything about the Audi product in which we were interested and did everything Peter Devylder was the most informed car rep we've ever met. He knew everything about the Audi product in which we were interested and did everything to get us comfortable with the car's technology, engineering, warranties, etc. More

lucky day sales staff were great and I love my Toyota Tacoma. Have been looking for a truck for awhile and was happy to make my purchase here sales staff were great and I love my Toyota Tacoma. Have been looking for a truck for awhile and was happy to make my purchase here More

Simple. Effective. Responsive Hoffman Audi in New London have always made it easy for me as the customer. They are always prepared with a clean courtesy car so pick-up is swift and Hoffman Audi in New London have always made it easy for me as the customer. They are always prepared with a clean courtesy car so pick-up is swift and efficient. They explain things clearly and simply. They prepare me with an estimate of the cost. They keep me informed through text and email. All of this is designed to minimize my time at the dealer and not get stressed by the small stuff. A huge contrast from at least one of the "premier" delearships next door that I used to frequent. Drop-off is similarly smooth and efficient. It's clean, quiet and confidence inspiring. If one of the service managers is busy, someone else jumps in to keep me moving. If I had one grumble, it's the length of the "sales pitch" I get when I ring and get their answering machine. I don't need to hear a one minute message before my "beep". That's about as picky as I can be. More

Very good Very polite and capable work of the mechanics and Mark. Everything went well. Suggested other work that had to be done . That is it no more to .say. Very polite and capable work of the mechanics and Mark. Everything went well. Suggested other work that had to be done . That is it no more to .say. More

55,000 mile service From the 1st call to schedule to picking up the car, the experience couldn't be better. It is nice to be well treated, and the staff at Hoffman does t From the 1st call to schedule to picking up the car, the experience couldn't be better. It is nice to be well treated, and the staff at Hoffman does treat you well. More

Travel 40 miles for service on my Audi A7 I travel from RI 40 miles to have my Audi A7 serviced at Hoffman Audi. Domenic and everyone are extremely knowledgeable and helpful. They take great I travel from RI 40 miles to have my Audi A7 serviced at Hoffman Audi. Domenic and everyone are extremely knowledgeable and helpful. They take great care to make certain my car is always running optimally and it is returned to me clean and in great condition. Domenic makes the experience comfortable and convenient. I have had work performed at a number of dealerships the last 20 plus years and highly recommend Bob Cope, Domenic Parker and the entire team at Hoffman Audi for service and sales over any of their competitors. More

Removed snow tires and installed summer tires Accomplished this task on time and returned the car clean and ready to go!! The car was picked up at my associated business and returned to the same p Accomplished this task on time and returned the car clean and ready to go!! The car was picked up at my associated business and returned to the same place which is of great value to me!! More

Timely. Very helpful Very helpful; told me about recall services needed of which I was unaware. Having a loaner car gave me great flexibility in scheduling the service. Very helpful; told me about recall services needed of which I was unaware. Having a loaner car gave me great flexibility in scheduling the service. More

5000 Mile Service Mark has been very professional dealing with me any time i talk to him on the phone & at the dealership in New London. I sent my youngest son to him Mark has been very professional dealing with me any time i talk to him on the phone & at the dealership in New London. I sent my youngest son to him for repairs to his A4 & I have another son with a S6 I will be sending to him. More

Focus on customer service I had such a poor experience with Audi of Wallingford that any decent service would have been an improvement - but the team at Hoffman of New London h I had such a poor experience with Audi of Wallingford that any decent service would have been an improvement - but the team at Hoffman of New London has gone above and beyond to assist with an issue that occurred after service at Audi of Wallingford. Dominic, TJ and Mark have dealt with have been professional, courteous and honest! My car is returned to me spotlessly clean, and there is always a loaner car available. Can't recommend Hoffman Audi of New London highly enough! More