Hoffman Audi of New London

New A3 After inquiring about a new A3 online Bob Cope contacted me and convinced me he could offer me a fair price to earn my business, not withstanding his After inquiring about a new A3 online Bob Cope contacted me and convinced me he could offer me a fair price to earn my business, not withstanding his dealership is over 50 miles away. Bob quoted me the price, and upon arrival the car we spoke of was ready and purchased for the price he said. Peter DeVylder handled the sale, and was extremely knowledgable about the vehicle. I despise the car buying game more than anyone! However, Bob and Peter were professional throughout the sale, making the purchase enjoyable. I have no reservations recommending either of these gentlemen to anyone considering an Audi! Did I steal the car? Nope. But I got the car I wanted at a fair price from professionals I would buy from again. More

Not driven by Trust and Sales team does not communicate well I purchased a uses Lexus. My first contact during the inquiry on the car was vey good (typical for Salesman) and at that time I would Bob Cope. Afte I purchased a uses Lexus. My first contact during the inquiry on the car was vey good (typical for Salesman) and at that time I would Bob Cope. After the deal was made the car needed to have some work done to it. From that time on till the end when I purchased the car my experience was absolutely the worst except for my interaction with Clint. 1) My emails and calls to Bob and Robert were not answered in a timely manner 2) The business manager Robert Duncan was rude and does not know how to communicate to customers. 3) The general manager was also rude. 4) For roughly $300.00 guys, you got this review. I hope it was worth it for you... In the end had I not wanted the car because it was what I wanted and had it not been for Clint who helped to keep things in control, the rating on this site would have been much much worse. I do not feel as though I was treat with trust, I would not recommend this branch to any of my friends and I would strongly recommend not doing business with these clowns. On the flip side, I had to have the work on my Lexus done by Hoffman Lexus. My experience there was top notch. They service rep (Monica Pelletier) was very professional, honest and treated me with respect. I would definitely do more business with Hoffman Lexus. More

"The Hoffman New London Experience" Visiting Hoffman of New London for the first service on my new A^ has again moved the bar of what excellent customer service should be. All the staf Visiting Hoffman of New London for the first service on my new A^ has again moved the bar of what excellent customer service should be. All the staff are exceptional five stars are not enough. More

returned A6 and leased a newA7. Excellent service Peter was very informative and patient as I test drove 3 different models. He answered all my questions about leasing and searched for the unique colo Peter was very informative and patient as I test drove 3 different models. He answered all my questions about leasing and searched for the unique color combination I requested. At pick up time he explained all the features of the car and was very helpful. He was always polite and friendly. More

outstanding customer service, inviting atmosphere From the moment we walked in we never felt rushed or pressured even though we were there after closing hours; the entire process was completely enjoya From the moment we walked in we never felt rushed or pressured even though we were there after closing hours; the entire process was completely enjoyable. From our salesperson Raquel to Dealership Management the level of customer service we received well exceeded any expectation that had been set by prior car buying experiences! More

Replaced 4 tires Dominic did a great job! Gave me a loaner for a job that was more extensive than planned and I got my car back right on time. Thank you! Dominic did a great job! Gave me a loaner for a job that was more extensive than planned and I got my car back right on time. Thank you! More

Upgrade Went in to see if an upgrade was possible it sure was, raquel and joe did a great job,will continue doing business at Hoffman Went in to see if an upgrade was possible it sure was, raquel and joe did a great job,will continue doing business at Hoffman More

New Car Buying Chris Zaino, Bob Cope and Robert Duncan all rate high in my book, for service quality during my car buying experience. Chris helped me zero in on t Chris Zaino, Bob Cope and Robert Duncan all rate high in my book, for service quality during my car buying experience. Chris helped me zero in on the exact car that I wanted, and offered exceptional insight and helpfulness when teaching me Q5 controls. I walked away from the showroom, feeling confident that I understood how to use my new SUV. Bob Cope helped Chris out when he was away for training in Saddle Ridge, NJ. That is team playing. Robert Duncan was very friendly and made the financing portion of buying a car a joy. I would highly recommend this Sales Center. -LR More

45000 mile service The service was successfully completed with competent and very helpful staff. Good experience all round, good follow-up, would not hesitate to recomm The service was successfully completed with competent and very helpful staff. Good experience all round, good follow-up, would not hesitate to recommend this dealership. More

Service for oil change From the answering of the phone exceptional customer service to when I arrived the exceptional service and understanding of my current needs were con From the answering of the phone exceptional customer service to when I arrived the exceptional service and understanding of my current needs were considered and no pressure was put in me to chose a service a could not afford at the time. All staff are very customer device oriented and was impressed with how each individual was handled More