Hoffman Audi of New London

Great Service! They order you breakfast while you wait! They are really nice people that go out of their way to be helpful. It's clean and comfortable with wifi and They order you breakfast while you wait! They are really nice people that go out of their way to be helpful. It's clean and comfortable with wifi and beverages. There are worse ways to spend an hour. More

Excellent service experience. excellent 25,000 mile service. Could not have been better. It took less time than I thought. Thanks for being so efficient, friendly and capable. Mark excellent 25,000 mile service. Could not have been better. It took less time than I thought. Thanks for being so efficient, friendly and capable. Mark is the best.. More

BLOWN AWAY! I was BLOWN AWAY! This was my first service at a new dealership. I'd never owned an Audi before, and I was a little intimidated. I was greeted in the I was BLOWN AWAY! This was my first service at a new dealership. I'd never owned an Audi before, and I was a little intimidated. I was greeted in the drop off area, and directed to Mark Steponaitis in the service department. Mark was EXTREMELY helpful, and couldn't have been more pleasant on a Monday morning. I had a software update that I hadn't scheduled and he said it would be no problem to take care of it, while the 15,000 mile service was being performed. Mark directed me to the waiting area, and offered me a breakfast sandwich while I waited. I said no thank you, and he said there were cold beverages in the refrigerator, a Starbucks coffee station and granola bars for my convenience, just help myself. At first, I thought, maybe he's just being nice to me, because I'm new here. But, Mark treated everyone he waited on, like they were the most important person at that moment. While I was waiting, everyone I came into contact with was friendly and courteous...Salesmen and ladies, technicians, managers...everyone. Raquel Blonshine, who sold me my car, came by and said hello, and asked if I needed anything. Also, if I needed privacy for a personal call, there was a "privacy room" down the hall for customer use. Robert Duncan asked if I needed anything and if I'd like a coffee or anything. It's nice to feel welcome. About an hour and a half went by and Mark came by and said it was only going to be a few more minutes, they were washing my car. I just thought they were going to run it through one of the local car washes, but I looked and they were "hand washing" and vacuuming my car. Mark had me sign my receipt and I was on my way. This may seem like a normal visit to a lot of people, but to me, the service was AMAZING! I've told at least a dozen people about this experience. All I can say is "THANK YOU"...I really do appreciate that and I'm not sure if I'll ever get used to that level of service! But please, don't stop. I want everyone to have the experience that I had... More

Exceptional customer service experience We appreciated the friendliness, knowledge, and the wonderful deal we received at this dealership. I certainly would come again to purchase from Bob, We appreciated the friendliness, knowledge, and the wonderful deal we received at this dealership. I certainly would come again to purchase from Bob, Robert, and Cliff. More

Great Service Dominic did a great job for me. Everything from arranging a loaner, ordering parts and keeping me posted with text messages. My car was ready and clea Dominic did a great job for me. Everything from arranging a loaner, ordering parts and keeping me posted with text messages. My car was ready and clean when I picked it up. Nice Job! More

Keeping my Audi young I bought my 2009 Audi Q5 from Hoffman three years ago.. It's great to know that Dominic Parker and his team can fix anything that comes along. They I bought my 2009 Audi Q5 from Hoffman three years ago.. It's great to know that Dominic Parker and his team can fix anything that comes along. They are doing a great job of keeping her young. And their service is prompt and convenient too. Thanks. Joan Bigham Mystic CT. More

Top Notch Audi Service! The service center provides customer service with the emphasis on "service"! Very helpful staff who ensure getting your vehicle maintenance completed, The service center provides customer service with the emphasis on "service"! Very helpful staff who ensure getting your vehicle maintenance completed, is not an inconvenience. Like any car owner, we generally have to make all sorts of concessions at work to ensure we get it done. Not here. Amazing. More

OUTSTANDING SALES AND SERVICE - OUTSTANDING CARS! This was my first Audi. Not only am I blown away by the product superiority, but the entire sales and service team provided an exceptional experience This was my first Audi. Not only am I blown away by the product superiority, but the entire sales and service team provided an exceptional experience throughout my purchase. Pete, the Audi Sales Expert, was accommodating of my numerous questions, genuinely excited about the Audi product, and consistently a joy to deal with. Bob, the Sales Manager, was equally friendly and accommodating. I never felt pressured or pitched. Pete spent several evenings accommodating my test drives and numerous questions and had a stellar demeanor. I am certainly excited and pleased with my purchase. I am confident that this vehicle will provide years of safe and reliable travel to myself and family. Outstanding job to the entire staff of Hoffman Audi; I look forward to future business with you all! More

Quick and painless Excellent experience. Courteous fast sales team. Bob Cope made sure that I got the car I wanted. My next car will be an Aud from Hoffman Audi of NewLo Excellent experience. Courteous fast sales team. Bob Cope made sure that I got the car I wanted. My next car will be an Aud from Hoffman Audi of NewLondon. More

25K service First experience with dealer (purchased car elsewhere). Facility was nice, staff was friendly and professional, no waiting, provided a loaner for the First experience with dealer (purchased car elsewhere). Facility was nice, staff was friendly and professional, no waiting, provided a loaner for the day since I work 45 minutes away. Great first impression. More