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Hoffman Audi of New London

New London, CT

4.9
500 Reviews

490 Broad St

New London, CT

06320

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Showing 500 reviews

September 16, 2016

Warranty Repair The whole process is very efficient and courteous. The waiting area is comfortable and well supplied with coffee and water. I appreciate having the More

by Audi q5 owner
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Steponaitis
Nov 28, 2016 -

Hoffman Audi of New London responded

Hi Audi Q5 owner, Thank you for trusting Hoffman Audi of New London with your vehicle service needs. We are pleased to read that you enjoyed our waiting area amenities and that the entire process was efficient and the staff was courteous. We value you as our customer and we are dedicated to ensuring an exceptional experience at every visit. See you again at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

September 14, 2016

Excellent staff in New London Everyone in the New London dealership are warm and welcoming. I love Mark and Dominic because they go above and beyond helping me with my car issues. More

by TDUBOSE35@YAHOO.COM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Steponaitis, Dominic Parker
Nov 29, 2016 -

Hoffman Audi of New London responded

Hi TDUBOSE35, Thank you for choosing Hoffman Audi of New London for your vehicle service needs. We are happy to read that our team was warm and welcoming and that Mark and Dominic go above and beyond to help you with all your vehicle concerns. We value our customers and we are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead so let us know anytime you have any further questions or service need. See you at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

September 13, 2016

Purchase The New London location went above and beyond to make my purchase of a certified pre-owned vehicle as seamless as possible. Bob Cope and his team wer More

by MKINELL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Cope, Robert Duncan, Clint Riley
Nov 29, 2016 -

Hoffman Audi of New London responded

Hello MKINELL, Thank you for choosing Hoffman Audi of New London and for providing us with your feedback about your recent purchase. We are pleased to read that Bob and the team went above and beyond to make your purchase a certified pre-owned vehicle as seamless as possible. We value our customers and we are dedicated to ensuring an exceptional experience at every visit. See you when you are in for service! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

September 13, 2016

25000 mile service Hoffman Audi was excellent to work with on my scheduled service. My paperwork was ready as was the loaner vehicle. They finished the work ahead of sch More

by STEVE.SYLVESTER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Steponaitis
Nov 29, 2016 -

Hoffman Audi of New London responded

Hi STEVE.SYLVESTER, Thank you for trusting Hoffman Audi of New London for your vehicle service needs. We are happy to hear that our team provided you with prompt service and that you enjoyed our loaner vehicle. We value our customers and are here for you anytime you need us so please let us know anytime you have any further questions or service needs. See you at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

September 12, 2016

Highest possible. Excellent. I was extremely happy with the service. I would highly recommend them. They scheduled the service fast, gave me transportation to and from their loc More

by Peter J. Bartinik, Jr.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Steponaitis
Nov 29, 2016 -

Hoffman Audi of New London responded

Hi Peter, Thank you for trusting Hoffman Audi of New London for our vehicle service needs. We are pleased to read that you enjoyed our shuttle service and that our team provided you with fast and friendly service. We value our customers and we are dedicated to ensuring an exceptional experience at every visit as well as delivering a nicely washed car! See you again at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

September 12, 2016

Service Response Good Service. All issues and questions addressed. Car was returned clean and ready to go. Service Group were attentive and easy to work with. In and o More

by VSIVALVES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dominic Parker
Nov 29, 2016 -

Hoffman Audi of New London responded

Hello VSIVALVES, Thank you for trusting Hoffman Audi of New London for your vehicle service needs. We are happy to hear that our team addressed all your concerns with your vehicle and were attentive and easy to work with. We value our customers and are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

September 12, 2016

25 K service Best service department in all my years. Dominic in service was fantastic! He is on point and extremely efficient and kind. Thank you for a wonder More

by TIMOTHY.J.WATSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dominic Parker
Nov 29, 2016 -

Hoffman Audi of New London responded

Hello TIMOTHY, Thank you for trusting Hoffman Audi of New London for your vehicle service needs. We are happy to hear that Dominic gave you a great service experience and that he was efficient and kind. We value you as our customer and we are dedicated to ensuring an exceptional experience at every visit. See you at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

September 08, 2016

Quick!! Very nice, very quick, and just overall great! I would def reccomend Audi Hoffman new London to anyone! We showed up a little early for our service bu More

by ANNEB5535
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Steponaitis
Nov 28, 2016 -

Hoffman Audi of New London responded

Hello ANNEB5535, Thank you for trusting Hoffman Audi of New London with your vehicle service needs. We are happy to read that our team was very nice, quick, and overall great. Thank you for your recommendation! We are here for you anytime you need us and we are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

September 08, 2016

Great Service! Always a pleasure doing business with Hoffman of New London. The service employees are always efficient, friendly & helpful. When service is needed ne More

by Q5 owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Steponaitis
Nov 29, 2016 -

Hoffman Audi of New London responded

Hello Q5 owner, Thank you for trusting Hoffman Audi of New London with your vehicle service needs. We are pleased to read that our team was efficient, friendly, and helpful. We value you as our customer and we are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

September 07, 2016

Travel a Bit to Get An Honest Deal and Pleasant Buying Exper It took something extraordinary to steal us away from Fairfield Audi as loyal repeat customers , traveling from Weston CT to New London. Didn't even k More

by BD/Weston
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Cope, Clint Riley
Sep 09, 2016 -

Hoffman Audi of New London responded

Hi BD/Weston, Thank you for choosing Hoffman Audi of New London! It is very important to us that our customers feel valued and heard. The purchase of a car, especially a luxury vehicle, is a huge investment and we want to ensure you are well informed, comfortable and pleased with your vehicle. I have shared your feedback with Clint and the rest of our team and our service team looks forward to getting to know you as well when your Audis require maintenance. We also have New Owner Technology Events that may be of interest to you. It is a great way to learn about the technology in your car as well as meet some of the people who will be there for you when you visit. Our next one will be held on October 5, 2016 at 6 p.m. Hope to see you there. You can call us to attend. Sincerely, Heather Madore, Blog Content and Social Media Coordinator, Hoffman Auto Group. Driven by Trust.

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