Hoffman Audi of New London

Professional, thorough and accomodating. I brought in my Audi for a piston replacement that Audi of America authorized due to a major oil consumption problem. TJ Zongol, Mark Steponaitis, and I brought in my Audi for a piston replacement that Audi of America authorized due to a major oil consumption problem. TJ Zongol, Mark Steponaitis, and Dominic Parker were all very accommodating during this period, responding thoroughly to my questions and providing me a loaner car during the repair period. Unfortunately, the repair period had to be extended for 4 days due to a check engine light problem following the piston repair. Although I was initially disappointed as a result of this new problem, the check engine light problem was identified and repaired. Thus far, the check engine light has remained off. At one point during the repair period, TJ Zongul drove to my house on his way home from work and replaced the loner car license plate that was due to expire, thus preventing me from having to return the car to Hoffman Audi for plate replacement. I am very satisfied with my service experience at Hoffman Audi and would recommend this service department to others. Thank you for the opportunity to comment on the service provided. More

Very friendly, professional people No hidden costs; were exactly as quoted to me. All costs were fully explained to me when I came to pick-up my car. Will definitely come back. No hidden costs; were exactly as quoted to me. All costs were fully explained to me when I came to pick-up my car. Will definitely come back. More

Friendly & Helpful Mark is quick to assist with appointment setting and service follow ups, as well as informative when navigating warranties and parts replacement. Wai Mark is quick to assist with appointment setting and service follow ups, as well as informative when navigating warranties and parts replacement. Waiting for vehicle servicing feels like a minor hassle when you've been accommodated with a comfortable seating area, wifi, and a breakfast sandwich. More

First time car buyer I recently was in the market for my first real car and at hoffman audi they had a used 2013 a4 that really caught my eye. When I went down to the deal I recently was in the market for my first real car and at hoffman audi they had a used 2013 a4 that really caught my eye. When I went down to the dealership I was blown away by how friendly and professional the entire staff was. Clint was a pleasure to deal with and made going through the buying process very easy even considering it was my first time. Bob and Robert were able to help accommodate some certain circumstances that arose during the car deal and treated me with the same respect throughout the entire deal. The dealership itself is incredibly clean and state of the art and even their service department is run at a top tier. Mark was incredibly friendly and had me in and out within two hours for my first scheduled service. I can tell you they have earned a customer for life with me and I have done nothing but recommend people to this fantastic dealership. More

great buying experience Raquel and Robert got me in the car I wanted and took really good care of all my concerns. They were very friendly and professional. Very nice dealers Raquel and Robert got me in the car I wanted and took really good care of all my concerns. They were very friendly and professional. Very nice dealership. More

Excellent Customer Service IN and out efficiently and effectively. Perfect. Why do I need to write more just to come up with a word minimum?? So it is. IN and out efficiently and effectively. Perfect. Why do I need to write more just to come up with a word minimum?? So it is. More

Pleasantly Surprised The setup of the appointment was was very easy, after we got a hold of the New London facility. The Mark, the Service Manager, was was very courteous The setup of the appointment was was very easy, after we got a hold of the New London facility. The Mark, the Service Manager, was was very courteous and was able to schedule the appointment to meet our needs. There was a re-call and an air condition issue to be resolved and it was handled very professionally and we were notified when the work was completed so we could pick the vehicle up. Will be back for future service needs. More

Excellent service The staff at Hoffman has always been top notch and professional. Scheduling is never a hassle, they anticipate your needs and make the experience effo The staff at Hoffman has always been top notch and professional. Scheduling is never a hassle, they anticipate your needs and make the experience effortless. Mark and Dominic have gone above and beyond each time I've been in for service. More

Excellent service! Brought car in for 2 recalls and mentioned I was close to my 10k oil change/checkup. They said they would take care of that too for me, same day. Wa Brought car in for 2 recalls and mentioned I was close to my 10k oil change/checkup. They said they would take care of that too for me, same day. Was a nice surprise since it wasn't even scheduled. I appreciate the awesome service! More

Service on October was very efficient and courteous. Tire pressure light and tire pressure were checked. Also, a recall was serviced. All was done efficiently and courteously. An additional problems w Tire pressure light and tire pressure were checked. Also, a recall was serviced. All was done efficiently and courteously. An additional problems was noticed and corrected. More